Troubleshooting - Lutron Electronics GRAFIK Eye QSGRJ-3P Installation And Operation Manual

Troubleshooting

Symptom
Unit does not control loads
Unit does not turn lights on
LEDs on front of unit are not ON
Circuit breaker is tripping
Unit does not control load
Zone control does not work
1 or more zones are "full on" when any scene is
on and zone intensity is not adjustable
A Zone control affects more than one zone
Keypad buttons are not working
Keypad LEDs are not tracking
Faceplate is warm
Unit does not allow scene change or zone
adjustments
Cannot program fade time from Off
Integral (direct-wired) contact closure input does
not work
Timeclock events do not occur
Sunrise or sunset events do not occur at the
correct time
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Possible Causes
Circuit breaker is off
Low zone settings
Miswire
System short circuit
System overload
Miswire
Disconnected wire
Burned-out lamps
Miswire
Shorted line output
Miswire
Miswire or loose connection on QS link
Wallstation programming is incorrect
Normal operation
Unit in wrong save mode
Keypad in system has locked the unit
Fade time from Off not programmable;
can only program fade time to Off
Miswire
Input closure/opening is not occurring
Unit is in wrong CCI mode
Timeclock is disabled
Time is not set correctly
Date is not set correctly
Location is not set correctly
Holiday schedule is in effect
Remedy
Switch circuit breaker on
Reprogram scenes to a higher intensity
Check wiring
Find and correct shorts
Make sure unit is not overloaded (see Zone Setup section))
Check wiring
Connect zone wires to loads
Replace bad lamps
Make sure loads are connected to the right zones
Replace control unit
Check for shorts between zone outputs
Tighten loose connections at PELV terminals on all units and
other devices in the system
Check the keypad function and programming on the units
Solid-state controls dissipate about 2% of the connected load
as heat.
Change to correct save mode
Check programming and state of keypads
Fade time from Off is always 3 seconds
Check wiring on contact closure input
Check that the input device is opening and closing properly
Change to correct CCI mode
Enable the timeclock
Set the time
Set the date
Set the latitude and longitude correctly
Remove the holiday schedule from your programming
GRAFIK Eye QS Installation and Operation Guide 52
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