Troubleshooting: Shade Functions - Lutron Electronics GRAFIK Eye QSGRJ-3P Installation And Operation Manual

Troubleshooting (continued): Shade Functions
Symptom
EDU (electronic drive unit of the shade) will not
move
EDU (electronic drive unit of the shade) does not
fully open or fully close
Shade moves in the opposite direction when raise/
lower buttons are pushed
Shade button group LEDs are off and keypad will
not control any shade
Shade button group LEDs are on but keypad will
not control any shade
Shade button group does not operate all the
shades it is assigned to
Shades in a room move on their own
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Possible Causes
EDU is not powered
Shade fabric is caught on something
EDU is not assigned to a shade button group
Presets have been set incorrectly
Limits have been set incorrectly
Shade fabric is caught on something
Open and close limits have been reversed
No power is going to shade button group
All presets are set to the same height
Communications link is not wired to the EDU
EDU has been unassigned from shade button
group
EDU has been unassigned from shade button
group
All presets are set to the same height
EDU is not wired correctly
Shade button group is not wired correctly
EDUs are assigned to a shade button group in
another room
Remedy
Check EDU power
Check and unbind shade fabric
Assign the EDU to a shade button group
Try using raise/lower buttons on shade button group
Set limits correctly
Check and unbind shade fabric
Set limits correctly
Check and wire power to shade button group
Try using raise/lower buttons on shade button group
Check and wire the EDU link
Reassign the EDU to the shade button group
Reassign the EDU to the shade button group
Try using raise/lower buttons on shade button group
Check and rewire EDU
Check and rewire shade button group
Reassign the EDU to the correct shade button group
GRAFIK Eye QS Installation and Operation Guide 54
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