Warranty; Contact Information - Lutron Electronics GRAFIK Eye QSGRJ-3P Installation And Operation Manual

Warranty

Lutron Electronics Co., Inc.
One Year Limited Warranty
For a period of one year from the date of purchase, and subject
to the exclusions and restrictions described below, Lutron warrants
each new unit to be free from manufacturing defects. Lutron will,
at its option, either repair the defective unit or issue a credit equal
to the purchase price of the defective unit to the Customer against
the purchase price of comparable replacement part purchased
from Lutron. Replacements for the unit provided by Lutron or, at its
sole discretion, an approved vendor may be new, used, repaired,
reconditioned, and/or made by a different manufacturer.
If the unit is commissioned by Lutron or a Lutron approved third
party as part of a Lutron commissioned lighting control system, the
term of this warranty will be extended, and any credits against the
cost of replacement parts will be prorated, in accordance with the
warranty issued with the commissioned system, except that the
term of the unit's warranty term will be measured from the date of
its commissioning.
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover, and Lutron and its suppliers are not
responsible for:
1. D amage, malfunction or inoperability diagnosed by Lutron or
a Lutron approved third party as caused by normal wear and
tear, abuse, misuse, incorrect installation, neglect, accident,
interference or environmental factors, such as (a) use of
incorrect line voltages, fuses or circuit breakers; (b) failure to
install, maintain and operate the unit pursuant to the operating
instructions provided by Lutron and the applicable provisions
of the National Electrical Code and of the Safety Standards
of Underwriter's Laboratories; (c) use of incompatible devices
or accessories; (d) improper or insufficient ventilation; (e)
unauthorized repairs or adjustments; (f) vandalism; or (g) an act
of God, such as fire, lightning, flooding, tornado, earthquake,
hurricane or other problems beyond Lutron's control.
2. O n-site labor costs to diagnose issues with, and to remove,
repair, replace, adjust, reinstall and/or reprogram the unit or any
of its components.
3. E quipment and parts external to the unit, including those sold
or supplied by Lutron (which may be covered by a separate
warranty).
4. T he cost of repairing or replacing other property that is damaged
when the unit does not work properly, even if the damage was
caused by the unit.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY,
THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF ANY
TYPE, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR
A PARTICULAR PURPOSE OR MERCHANTABILITY. LUTRON
DOES NOT WARRANT THAT THE UNIT WILL OPERATE WITHOUT
INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTATIVE HAS
ANY AUTHORITY TO BIND LUTRON TO ANY AFFIRMATION,
REPRESENTATION OR WARRANTY CONCERNING THE UNIT.
UNLESS AN AFFIRMATION, REPRESENTATION OR WARRANTY
MADE BY AN AGENT, EMPLOYEE OR REPRESENTATIVE IS
SPECIFICALLY INCLUDED HEREIN, OR IN STANDARD PRINTED
MATERIALS PROVIDED BY LUTRON, IT DOES NOT FORM A
PART OF THE BASIS OF ANY BARGAIN BETWEEN LUTRON AND
CUSTOMER AND WILL NOT IN ANY WAY BE ENFORCEABLE BY
CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY BE
LIABLE FOR EXEMPLARY, CONSEQUENTIAL, INCIDENTAL
OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
®
DAMAGES FOR LOSS OF PROFITS, CONFIDENTIAL OR OTHER
INFORMATION, OR PRIVACY; BUSINESS INTERRUPTION;
PERSONAL INJURY; FAILURE TO MEET ANY DUTY, INCLUDING
OF GOOD FAITH OR OF REASONABLE CARE; NEGLIGENCE, OR
ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), NOR
FOR ANY REPAIR WORK UNDERTAKEN WITHOUT LUTRON'S
WRITTEN CONSENT ARISING OUT OF OR IN ANY WAY RELATED
TO THE INSTALLATION, DEINSTALLATION, USE OF OR INABILITY
TO USE THE UNIT OR OTHERWISE UNDER OR IN CONNECTION
WITH ANY PROVISION OF THIS WARRANTY, OR ANY
AGREEMENT INCORPORATING THIS WARRANTY, EVEN IN THE
EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY
OF LUTRON OR ANY SUPPLIER, AND EVEN IF LUTRON OR ANY
OTHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER
MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, ALL DIRECT DAMAGES AND ALL
DAMAGES LISTED ABOVE), THE ENTIRE LIABILITY OF LUTRON
AND OF ALL OTHER PARTIES UNDER THIS WARRANTY ON ANY
CLAIM FOR DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THE MANUFACTURE, SALE, INSTALLATION, DELIVERY,
USE, REPAIR, OR REPLACEMENT OF THE UNIT, OR ANY
AGREEMENT INCORPORATING THIS WARRANTY, AND
CUSTOMER'S SOLE REMEDY FOR THE FOREGOING, WILL BE
LIMITED TO THE AMOUNT PAID TO LUTRON BY CUSTOMER
FOR THE UNIT. THE FOREGOING LIMITATIONS, EXCLUSIONS
AND DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT
ALLOWED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS
ITS ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron within the
warranty period described above by calling the Lutron Technical
Support Center at (800) 523-9466. Lutron, in its sole discretion, will
determine what action, if any, is required under this warranty. To better
enable Lutron to address a warranty claim, have the unit's serial and
model numbers available when making the call. If Lutron, in its sole
discretion, determines that an on-site visit or other remedial action is
necessary, Lutron may send a Lutron Services Co. representative or
coordinate the dispatch of a representative from a Lutron approved
vendor to Customer's site, and/or coordinate a warranty service call
between Customer and a Lutron approved vendor.
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Some states do
not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you. Some states do not allow
the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
These products may be covered under one or more of
the following U.S. patents: 5,191,265; 5,430,356; 5,463,286;
5,838,226; 5,848,054; 5,905,442; 5,949,200; 5,982,103;
6,091,205; 6,188,181; 6,380,692; 6,687,487; 6,803,728;
D546,294; D547,733; D547,734; D550,163; D550,164;
D550,165; D550,166; D551,179; D552,042; and corresponding
foreign patents. Other U.S. and foreign patents may be pending.
NEC is a registered trademark of the National Fire Protection
Association, Quincy, Massachusetts.
Lutron, the sunburst logo, Sivoia, Hi-lume, Eco-10, Tu-Wire,
RadioRA, Pico, seeTouch, and GRAFIK Eye are registered trademarks
and Radio Powr Savr is a trademark of Lutron Electron i cs Co., Inc.
© 2010 Lutron Electronics Co., Inc.

Contact Information

Internet: www.lutron.com
E-mail: product@lutron.com
WORLD HEADQUARTERS
USA
Lutron Electronics Co., Inc.
7200 Suter Road, Coopersburg, PA 18036-1299
TEL +1.610.282.3800
FAX +1.610.282.1243
Toll-Free 1.888.LUTRON1
Technical Support 1.800.523.9466
North and South America Technical Hotlines
USA, Canada, Caribbean: 1.800.523.9466
Mexico: +1.888.235.2910
Central/South America: +1.610.282.6701
EUROPEAN HEADQUARTERS
United Kingdom
Lutron EA Ltd.
6 Sovereign Close, London, E1W 3JF United Kingdom
TEL +44.(0)20.7702.0657
FAX +44.(0)20.7480.6899
FREEPHONE (UK) 0800.282.107
Technical support +44.(0)20.7680.4481
ASIAN HEADQUARTERS
Singapore
Lutron GL Ltd.
15 Hoe Chiang Road, #07-03 Euro Asia Centre,
Singapore 089316
TEL +65.6220.4666
FAX +65.6220.4333
Asia Technical Hotlines
Northern China: 10.800.712.1536
Southern China: 10.800.120.1536
Hong Kong: 800.901.849
Indonesia: 001.803.011.3994
Japan: +81.3.5575.8411
Macau: 0800.401
Singapore: 800.120.4491
Taiwan: 00.801.137.737
Thailand: 001.800.120.665853
Other countries: +65.6220.4666
Lutron Electronics Co., Inc.
Made and printed in U.S.A.
P/N 032-305 Rev. A 02.15.09