Faq - HIKVISION DS-9664NI-RH Series User Manual

User Manual of DS-9664NI-RH Series NVR

FAQ

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Why does my NVR make a beeping sound after booting?
The possible reasons for the warning beep on the NVR are as follows:
a) There is no HDD installed in the NVR.
b) The HDD is not initialized.
c) HDD error
To cancel the beeping sound and use the NVR without HDD, enter the Exception Settings interface. For
detailed information, see Chapter Handling Exception..
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Why does the NVR seem unresponsive when operating with the IR remote control?
Please read through the section Using the IR Remote Control, and check:
a) The batteries are installed correctly in the remote, making sure that the polarities of the batteries are
not reversed.
b) The batteries are fresh and are not out of power.
c) The remote has not been tampered with.
d) There are no fluorescent lamps in use nearby.
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Why does the PTZ seem unresponsive?
If the PTZ seem unresponsive, please check:
a) The RS-485 cable is properly connected.
b) The dome decoder type is correct.
c) The dome decoder speed configuration is correct.
d) The dome decoder address bit configuration is correct.
e) That the main board RS-485 interface is not broken.
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Why is there no video recorded after setting the motion detection?
If there are no recorded video after setting the motion detection, please check:
a) The recording schedule is setup correctly by following the steps listed in Configuring Motion
Detection Record and Capture.
b) The motion detection area is configured correctly (See Setup Motion Detection Alarm).
c) The channels are being triggered for motion detection (See Setup Motion Detection Alarm).
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Why doesn't the NVR detect my USB export device for exporting recorded files?
There's a chance that the NVR and your USB device is not compatible. Please refer to our company's website
to view a list of compatible devices.
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