Appendix C. Supervising A Call Center Queue - Toshiba Strata CS User Manual

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A
C
PPENDIX
A
C
PPENDIX
S
UPERVISING A
Q
UEUE
C
HAPTER
About supervising queues in ViewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Viewing current queue calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Monitoring queue statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Supervising other agents' calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16
Managing agents' status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-18
Managing a queue's voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-20
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