Reporting On The Call Log; Exporting The Call Log - Toshiba Strata CS User Manual

Reporting on the Call Log __________________________________

If you want to create reports based on the Call Log, you can do either of the following:
Export the Call Log and analyze the data in Microsoft Excel. See "Importing and
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exporting Strata CS items" on page 8-28.
Run the Strata CS Call Center Reporter by choosing
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the required licenses to use the Call Center Reporter and you also must have permission
to use it. See your Strata CS system administrator about installing and running the Call
Center Reporter.

Exporting the Call Log_____________________________________

For instructions on exporting your Call Log to a .CSV file, see "Exporting the Call Log" on
page 8-33.
14-10
. You must have
Tools > Reports