Marking A Voice Message Urgent Or Private; Adding Notes To A Voice Message; Managing Call Recordings; Sharing Your Voice Messages - Toshiba Strata CS User Manual

Marking a voice message Urgent or Private

You can mark a voice message Urgent, Private, or both. Private messages cannot be forwarded,
and users who share your mailbox cannot play them, reply to them, or call back the sender.
The icons in the columns to the right of the envelope icon show whether a message is Urgent
or Private
To mark a voice message Urgent, select the message and choose
!
Select the command again to remove its Urgent status.
To mark a voice message Private, select the message and choose
!
Private

Adding notes to a voice message

To add written notes to a voice message, click the message and type your notes in the Notes Pane
at the bottom of the Voicemail folder.
Any notes that you create for a message accompany that message if it is forwarded to other users.
Hiding and showing notes
To hide or display the Notes Pane, choose
"Showing and hiding columns" on page 18-22.

Managing call recordings __________________________________

The following types of call recordings can appear in your Inbox:
Recordings that you made yourself using the Call Monitor (see "Recording a call" on
!
page 11-12).
Recordings made automatically by the system. Usually such recordings are sent to the
!
voice mailbox of a system administrator or call center queue supervisor. If you are
receiving such recordings in error, speak to your system administrator.
You can listen to a call recording by double-clicking it, just as you listen to a voice message.
Any command you can use on a voice message you can also use on a call recording.
For automatic call recordings made by the system only, you can choose
Log Details
See "Viewing call details" on page 14-5. This command is not available for call recordings you
made yourself, or call center queue call recordings.

Sharing your voice messages ______________________________

You can share your voice message folders with other Strata CS users, including your Inbox
folder, your Deleted folder, and your Saved folder. You can also share any custom folders that
you create. See "Sharing folders" on page 8-24
13-8
.
. After a message is marked Private, it cannot be made not Private again.
to open the Call Log Details dialog box and view details about the recorded call.
. To hide the Notes column, see
View > Notes Pane
.
Actions > Urgent
Actions > Mark As
Actions > Open Call