Call Handling Commands - Toshiba Strata CS User Manual

Call handling commands __________________________________

As soon as you press
handling options. The caller does not hear these menu prompts. At any time while listening to
the prompts, you can press
Note:
If you are in direct transfer mode, pressing Flash while on a call gives you the transfer
command only. If you are in direct transfer mode and would rather have access to the full
call-handling menu, talk to your system administrator.
A-2
to put a call on hold, you will hear a context-sensitive menu of call
Flash
again to reconnect to the caller.
Flash
Call Handling Commands
With a call on the line, press Flash, and then...
1
Transfer the call.
2
Send the call to voicemail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Silent hold (stops menu until next keypress).
Send a trunk Flash command to an external Centrex or
8
PBX system rather than to Strata CS.
Get an internal dial tone (dial a new call or use telephone
#
commands beginning with *).
Enter an account code for the call or change the account
*11
code already entered.
*16
Start recording the call. Press again to stop recording.
Flash
Reconnect to the call.