Toshiba Strata CS User Manual page 373

Q
,
Queue Monitor folder
,
Queue Statistics pane
queues
personal statuses for agents
,
signing in and out
B-2
,
statistics by phone
supervising overview
tabs for in Extensions list
viewing statistics for
,
voice mailbox for
C-20
,
quick tour
8-8
R
ready, marking yourself in ACD workgroups
receiving and handling queue calls
,
record button
8-27
recording calls
,
using the phone
4-9
,
using ViewPoint
11-12
recordings
how to make and play
options after making
,
redialing your last call
remote phone use
,
overview
6-2
,
list of features
6-2
placing calls through the system
,
redialing numbers
6-8
ViewPoint logon options
,
with ViewPoint
6-9
,
without ViewPoint
renaming ViewPoint items
replying to voice mail
,
using the phone
5-5
,
using ViewPoint
13-5
,
reporting on Call Log
,
reporting problems
I-1
reset times for queue statistics
,
B-8 C-3
C-8
,
9-4
C-16
,
C-2
,
10-3
,
C-3
,
,
B-6
,
8-27
,
5-6
, ,
3-5 6-8 12-10
,
6-7
,
8-6
6-5
,
8-18
14-10
,
C-12
returning your last call
Reverse Phone Number Lookup Add-in
,
ringback
4-7
ringer
changing pattern of
customizing duration of ringing
turning off with personal statuses
ringing phone, answering another
routing lists
overview
,
actions
,
active
in call rules
caller options while following
creating
D-2
final actions for
greetings and final actions
and hands-free answering
mobile phone issues with
personal status default
prompting for password
prompting to accept or decline
routing calls to workgroups
Standard
when station is busy
Routing Lists folder
S
scheduling
call rules
notifications of voice mail
screening calls
with call announcing
with ViewPoint
screening voice mail
using the phone
using ViewPoint
screen-pops for calls
SDNs, using
Server, changing ViewPoint's
, ,
3-5 12-10
, ,
11-10 18-9
,
18-11
,
15-7
15-10
15-9
,
17-8
,
,
15-10
,
15-12
,
15-15
,
4-5
,
15-8
,
15-9
,
15-11
,
15-14
,
15-8
,
15-14
,
15-8
,
17-6
,
13-15
,
4-2
,
11-7
,
4-3
,
11-7
,
1-3
,
4-12
,
8-4
,
18-26
,
18-10
,
9-8
,
4-4
15-8
,
15-11
I-11