Viewing A Call's History - Toshiba Strata CS User Manual

Viewing a call's history____________________________________

By clicking
history through the Strata CS system. You can see how the call was routed to you, and where it
may have been in the system before coming to you.
Call history data older than 5 days is purged automatically to save disk space.
When you copy a Call Log entry using the
it.
Note:
Call history is not available in ViewPoint Web Access.
C 14. U
HAPTER SING THE
Column
DID
Device
Dial String
Left Message
Result
Custom Data
in the bottom pane and then selecting a call, you can view the call's entire
History
C L F
ALL OG OLDER
Description
On incoming lines, your Direct Inward Dial number
if the caller used it to call you. DID is not applicable
for outgoing lines.
On incoming lines, the trunk or station number at
which the call was placed. On outgoing lines, your
station number.
Digits that Strata CS actually dialed over the trunk,
which can be different than the digits Strata CS
displays in a contact's phone number. For example,
a dial string can contain an international or
long-distance access code, least-cost routing
information, or dialing prefix or suffix.
A check in this field indicates that the caller left a
voice message.
How the call ended. For a list of possible results,
see Result in the previous table, on page 14-4.
Custom data, if any, associated with the call.
Custom data can be collected by IVR Plug-ins or
call center queues that prompt the caller for
information.
command, the call history is copied with
Edit > Copy
14-7