Toshiba Strata CS User Manual page 317

A C. S
PPENDIX UPERVISING A
Longest time*
Average time*
Total time*
* Talk time = Time spent talking with an agent.
Calls attempted
Calls completed
Calls connected
Longest time*
Average time*
Total time*
* Talk time = Time spent talking with an agent.
C C Q
ALL ENTER UEUE
Queue Statistics Pane
Length of the longest time by one call.
Length of the average time over all calls.
Total number of minutes from all calls.
Combined Statistics
Total number of inbound calls received and
outbound calls placed.
Total number of inbound and outbound calls
completed.
Total number of inbound calls that were
answered and outbound calls that were
connected with the called party.
Longest call and talk time counting both
inbound and outbound calls.
Average call and talk time counting both
inbound and outbound calls.
Total call and talk time adding inbound and
outbound calls.
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