Combining Caller And Schedule Conditions; Setting Caller Conditions - Toshiba Strata CS User Manual

Combining caller and schedule conditions

When you create a call rule, you can specify only caller conditions, only schedule conditions, or
both conditions together, with the following results:
Only caller conditions.
!
caller conditions at all times. For example, a call rule for your friend Jim activates
whenever Jim calls.
Only schedule conditions.
!
dates and times, regardless of who's calling. For example, a call rule for after business
hours (with no caller conditions set) handles all calls after business hours.
Both caller conditions and schedule conditions.
!
both conditions are met. For example, a call rule for your friend Jim after business hours
handles only calls from Jim that occur after business hours. If Jim calls during business
hours, the call rule does not activate. Likewise, if anyone other than Jim calls after
business hours, the call rule does not activate.

Setting caller conditions

Under
Activate this rule based on the following conditions
whom you want the call rule to apply. If you select more than one caller condition, the call rule
will apply if any caller condition is met. For example, selecting internal callers and your Friends
workgroup will activate this call rule if any internal user or any member of the Friends
workgroup calls.
You can select one or more of the following caller conditions:
Person or Workgroup.
!
dropdown list.
To create a new contact or workgroup, click
workgroup, ALT-click
workgroup" on page 16-15.
Internal callers.
!
External callers.
!
Unidentified callers.
!
identified as contacts.
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HAPTER SING
Strata CS users.
Callers from outside of your Strata CS system.
Callers from outside of your Strata CS system who are also not
C R
ALL ULES
The call rule is always active and handles calls that meet its
The call rule handles all incoming calls during the specified
A specific user, contact, or workgroup. Select the item from the
. See "Entering a new contact" on page 16-4 and "Creating a
The call rule handles calls only when
, check the types of callers to
. To edit the current contact or
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