Toshiba Strata CS User Manual page 12

Chapter 14. Using the Call Log Folder ..........................................14-1
Advanced Strata CS Features
Chapter 15. Call Forwarding and Routing Lists ........................... 15-1
Recording a new greeting ............................................................. 13-20
E-mailing a greeting ...................................................................... 13-20
Playing a greeting into a call ......................................................... 13-21
The Call Log folder ............................................................................. 14-2
Call Log folder filters........................................................................ 14-2
Call Log folder columns................................................................... 14-2
Viewing call details .......................................................................... 14-5
Viewing a call's history........................................................................ 14-7
Taking notes on a Call Log entry ........................................................ 14-8
Associating a call from "Unknown" with a contact .............................. 14-8
Returning a call in the Call Log folder................................................. 14-8
Entering an account code for a Call Log entry.................................... 14-8
Opening the contact record from a contact's call................................ 14-9
Listening to a recorded call from the Call Log .................................... 14-9
Sharing the Call Log ........................................................................... 14-9
Reporting on the Call Log ................................................................. 14-10
Exporting the Call Log ...................................................................... 14-10
About call forwarding and routing lists ................................................ 15-2
Call forwarding and Where I Am ..................................................... 15-2
Forwarding calls.................................................................................. 15-3
Forwarding calls by using the telephone commands...................... 15-3
Forwarding calls in ViewPoint ......................................................... 15-3
Receiving forwarded ACD workgroup calls..................................... 15-6
Placing calls at another user's extension........................................ 15-6
Call forwarding and voicemail ......................................................... 15-6
Forwarding calls over Centrex or PBX trunks................................. 15-6
Using routing lists ............................................................................... 15-7
The Routing Lists folder .................................................................. 15-8
Creating a new routing list............................................................. 15-10
Handling busy station calls differently than calls not answered.... 15-14
Routing calls to workgroups .......................................................... 15-14
Using greetings with routing list final actions ................................ 15-15