Opening The Contact Record From A Contact's Call; Listening To A Recorded Call From The Call Log; Sharing The Call Log - Toshiba Strata CS User Manual

You can also enter an account code using the telephone commands. See "Entering an account
code for a call" on page 4-11.

Opening the contact record from a contact's call ______________

If a call was identified as being from a contact, you can open the contact's record to view or
change information about that contact. To do so, select the call and choose
Contact

Listening to a recorded call from the Call Log _________________

If a call was recorded, you can play the recording from the Call Log. To play a call recording,
you must have permission to view the voice mailbox in which the call recording resides.
To see which calls have call recordings attached to them, show the following two Call Log
columns:
User Recording.
!
made.
Queue Recording.
!
Strata CS call center queue. If your calls are not subject to such recording, you do not
need to show this column.
To show columns, choose
Note:
The Notes pane contains a call recording note if the call was recorded automatically by a
call center queue.
To play a call recording
Select the call, then choose one of the following commands:
Actions > Open User Recording.
!
Actions > Open Queue Recording.
!
by a call center queue.
Note:
If a command has multiple recordings to choose from, it plays the last recording made by
the first user or queue to make recordings. For example, if you recorded two sections of a call,
the last recording would play. If a call was handled by two queues, each of which automatically
recorded it, the first recording would play.

Sharing the Call Log ______________________________________

You can share your Call Log view with other users, so that they can view it in their own
ViewPoint. See "Sharing folders" on page 8-24.
C 14. U
HAPTER SING THE
.
Displays a check for any call with an attached recording that you
Displays a check for any call that was recorded automatically by a
View > Current View > Show Columns
C L F
ALL OG OLDER
Plays call recording that you made manually.
Plays a call recording that was made automatically
Actions > Open
.
14-9