Double-Clicking Calls; Commands While A Call Is Ringing; Taking The Call; Sending The Call To Voicemail - Toshiba Strata CS User Manual

Double-clicking calls

Double-clicking in the Call Monitor folder has the following effects:
Double-clicking an active call puts it on hold.
!
Double-clicking any other type of call takes the call (connects you to the caller). This
!
includes incoming calls, calls on hold, parked calls, and calls for which you are
screening a message.

Commands while a call is ringing ___________________________

While calls are ringing at your phone, the Call Monitor folder displays "Incoming Call." If Strata
CS can identify the caller, the item in the Call Monitor folder also displays the caller's phone
number and name, which enables you to screen your calls. (See "Teaching Strata CS to
recognize your contacts" on page 16-7.) While calls are ringing, you can perform the following
actions:
Take the call
!
Send the call to voicemail
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"Grab and hold" the call—put it on hold without talking to the caller first
!
Transfer the call without talking to the caller first
!

Taking the call

If you are already on another call, select the incoming call and choose
Your current call is put on hold. You can easily move among multiple calls by choosing
Call again.
When you use
can play the caller's name over your speakers by choosing
incoming callers' names played over your speakers automatically, see "Other options for
incoming calls" on page 11-18.

Sending the call to voicemail

Select the call, and then choose
Note:
Call center agents cannot perform this command on an incoming queue call.
Screening a voice message as it is being left
You can listen to a voice message as the caller is leaving it and pick up the call if needed. To do
so:
1.
2.
C 11. R
HAPTER ECEIVING AND
in the Call Monitor folder, call announcing is not used. However, you
Take Call
Select the call while it is ringing or while the caller is leaving a message.
Choose
Actions > Screen Message
H C
ANDLING
Actions > Take Message
.
V P
ALLS IN IEW OINT
Actions > Take Call
Actions > Announce Caller
. The call is sent to your voicemail.
.
Take
. To have
11-7