Placing Calls To An Extension; Sending An Instant Message To An Extension - Toshiba Strata CS User Manual

Placing calls to an extension _______________________________

To place a call to an extension, double-click the extension. If your phone is on hook, it rings to
connect you to the call being placed.
If you want to speak to another user as soon as they are off the phone, you can have ViewPoint
camp on their busy extension (as shown in the Extensions list). The system waits until both you
and the other user are free, then automatically places the call. To do so, select the busy user and
choose
Actions > Camp on Busy
Automatically switching to the Call Monitor
You can have Strata CS automatically switch to the Call Monitor folder when you place a call
from the Extensions list.
1.
2.
3.
4.

Sending an instant message to an extension__________________

ViewPoint supports simple, secure, user-to-user instant messaging. With instant messaging you
can initiate a real-time typed conversation between yourself and another user who is running
ViewPoint and has instant messaging enabled.
ViewPoint instant messaging is secure because it requires a valid LAN (or VPN) account and
ViewPoint login, and has no ability to transfer files with potential viruses.
Instant messaging limitations
Limitations of ViewPoint instant messaging include no notification of presence (whether the
other user is running ViewPoint or the Instant Message Add-in), no logging of instant messages,
no coaching/monitoring or recording of instant messages, no HIPPA compliance, no emoticon
support, and no "I am typing" indicator.
C 10. U
HAPTER SING THE
Choose
Tools > Options
Click the View tab.
Under
Display Call Monitor in the following situations
from Contacts or Extensions
Click .
OK
E L
XTENSIONS IST
.
. The Options dialog box opens.
.
, check
Placing new calls
10-5