Toshiba Strata CS User Manual page 242

Share your voice mailbox or contacts with the workgroup. See "Sharing folders" on
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page 8-24.
Call the workgroup from ViewPoint, or from the phone if your system administrator has
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assigned it an extension. The phones of all users in the workgroup ring simultaneously,
and the first user to answer is connected. See "Placing a call" on page 12-2. Members of
a workgroup other than users are ignored, for example, contacts, queues, auto attendants,
and IVR Plug-ins.
View the users in your workgroup when transferring calls, which makes it easier to pick
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the right recipient. You can set any workgroup to appear as a tab in the Extensions
section of the Transfer To dialog box. For example, you can define the members of your
Sales department as a workgroup. When you have a call for the Sales department, you
can click the Sales tab and see all the department members at a glance, along with their
current personal statuses. See "Transferring a call" on page 11-10, and "Having a
workgroup appear as an Extensions tab" on page 16-16.
Quickly answer any ringing phone in your workgroup by picking up your phone and
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pressing
Place a page to all users in the workgroup (if the workgroup has an extension). Available
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users with supported phones receive the page and you can speak over their
speakerphones without their needing to pick up the phone. See "Placing a page or
intercom call" on page 3-6.
Create a routing list that distributes calls to the users in a workgroup according to the
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distribution algorithm you choose. Strata CS system administrators use this feature to set
up ACD workgroups. See "Routing calls to workgroups" on page 15-14. For
information about setting up ACD workgroups, see Strata CS Call Center Administrator
Guide.
16-14
. See "Answering a call at another ringing phone" on page 4-4.
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