Commands While You're On A Call; Putting A Call On Hold - Toshiba Strata CS User Manual

Commands while you're on a call ___________________________

Once you are on an active call, you can perform actions on that call, including the following:

Putting a call on hold

!
Transferring a call
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Recording a call
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Playing recorded audio into a call
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Associating a call with a contact
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Parking a call
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Unparking a call
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Sending a call to voicemail
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Muting a call
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Playing a caller's name
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Disconnecting a call while staying on the phone
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Entering an account code for a call
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Viewing a call's history
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Adding notes to a call
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Instructions for each of these commands appear in the following sections.
You can also include the call as part of a conference call. See "Creating conference calls" on
page 12-12.
Important:
Phone tab. The commands are unavailable from other tabs. See "Call Monitor folder tabs" on
page 11-3.
Putting a call on hold
To put a call on hold, select the call, and then choose
double-click the call or select the call and press Enter.
To retrieve the call from hold, select the call and either choose
double-click the call, or press Enter.
You can put as many calls on hold at one time as you want. The
Monitor folder shows how long each call has been waiting on hold.
C 11. R
HAPTER ECEIVING AND
To perform a Call Monitor command on a call, you must select the call in the My
H C
ANDLING ALLS IN
Actions > Hold
V P
IEW OINT
. Alternatively,
,
Actions > Take Call
column in the Call
Duration
11-9