Toshiba Strata CS User Manual page 365

answering calls with
commands for answering
,
turning off
18-6
using with certain calls only
call center
,
agent availability
B-2
agent workday procedures
determining if you are on call for a queue
,
ending your shift
B-3
,
ready
B-2
,
starting your shift
B-2
,
taking a break
B-3
,
taking breaks
B-2
,
unavailable
B-2
using Contact Manager Assistant
viewing pop-up information about a caller
,
wrap-up time
B-8
call forwarding. See forwarding calls
"Call From" prompt
,
overview
4-2
,
turning off
18-6
call history
,
in Call Log
14-7
,
in Call Monitor
11-17
Call Log folder
,
overview
14-2
adding notes to calls in
associating a call with a contact
,
exporting
8-33
,
filters for
14-2
opening a contact record from
playing call recordings from
,
reporting on
14-10
result codes for exported
,
returning calls from
viewing additional call details
Call Monitor folder
,
overview
11-2
adding as pane to other folders
adding Phonebook pane to
commands
,
answer
11-7
I-3
,
4-2
,
A-1
,
18-6
,
B-2
,
B-2
,
B-9
,
,
14-8
,
14-8
,
14-9
,
14-9
,
8-34
14-8
,
14-5
,
8-15
,
8-15
associate with contact
disconnect
insert audio
mute
park
play caller's name
put on hold
put on hold while ringing
record call
send incoming call to voice mail
take call
transfer
transfer while ringing
unpark
conference calls in
display options for All tab
B-9
displaying on incoming calls
displaying when placing calls
double-clicking in
opening automatically
ownership of calls in
panes in
selecting calls in
,
sharing
tabs
overview
flashing for incoming calls
for call center agents
showing and hiding
call notification of voice mail
call ownership
call recordings, managing
call rules
overview
call handling options
caller conditions for
combining caller and schedule conditions
,
creating
enabling and disabling
examples of
how system resolves conflicts
ignoring all
,
11-14
,
11-16
,
11-13
, ,
11-16 12-13
,
11-15
,
11-16
,
11-9
,
11-8
,
11-12
,
11-7
,
11-10
,
11-8
,
11-15
,
12-12
,
11-4
,
18-17
,
10-5
,
11-7
,
11-5
,
11-6
,
11-5
,
11-6
,
8-24 11-19
,
11-3
,
,
B-7
,
11-4
,
13-12
,
11-6
,
13-8
,
17-2
,
17-8
,
17-5
17-4
,
17-8
,
17-3
,
,
17-10
,
11-7
18-17
,
17-5
17-9
I
NDEX