Toshiba Strata CS User Manual page 364

,
workgroups
D-2
monitoring, coaching, and joining calls
personal statuses for
placing on and off call
,
signing in and out
B-2
,
states, defined
C-5
,
taking breaks
B-2
using Extensions list tabs
viewing them being monitored
working as in ACD workgroups
working at another phone
,
Agents Pane
C-4
All tab
,
display options for
,
in Call Monitor
11-3
,
in Extensions list
10-3
answering calls
at another ringing phone
opening Call Monitor automatically
,
using ViewPoint
11-7
with call announcing
,
with call waiting
4-3
with hands-free answering
archive database
checking for missing audio files
Archived Recording Browser
,
about
E-1
acting on recordings
adding notes to recordings
browsing search results
changing number of entries per page
checking archive for missing audio files
,
deleting recordings
exporting recordings
flagging recordings for follow-up
importing recordings archived in earlier
,
versions
E-12
loading saved search
,
logging on
E-1
managing recordings
opening Call Log details for recordings
,
C-16
,
9-4
,
C-18
,
10-3
,
C-17
,
D-2
,
B-4
11-4
,
4-4
,
11-5
,
4-2
,
4-4
,
E-11
,
E-9
,
E-10
,
E-10
,
E-10
,
E-11
E-11
,
E-11
,
E-10
,
E-8
,
E-8
,
E-10
,
playing recordings
,
purging recordings
refreshing search results
restoring recordings to Servers
,
running
E-1
saving current search
searching for recordings
sorting search results
specifying search criteria
archived recordings
managing individual recordings
,
purging
E-11
,
searching for
E-2
,
archived voice mail
13-3
associating
from a Call Log entry
from a voice message
,
from an active call
,
audio controls, using
8-27
audio messages, playing into calls
audio output, changing
Available personal status
B
beep
double, for contact account code prompt
,
with call waiting
18-8
blind transfers
,
defined
4-8
,
using the phone
4-8
,
using ViewPoint
11-11
bookmarks for voice mail
bottom line of ViewPoint screen. See status bar
breaks, taking in ACD workgroups
busy, handling calls when
C
call announcing
,
overview
4-2
E-10
E-11
,
E-11
,
E-11
,
E-8
,
E-2
,
E-9
,
E-4
,
E-8
,
14-8
,
13-7
11-14
,
11-13
,
8-12
,
9-3
,
3-3
,
8-27
,
D-4
,
15-14
I-2