Managing Greetings - Toshiba Strata CS User Manual

9.
10. To add more schedule entries, repeat this procedure. When your schedule is finished,

Managing greetings_______________________________________

Greetings are recorded messages that callers hear when they reach your voicemail. For example,
"This is Steve. I'm not at my desk at the moment, but leave me a message and I'll get back to
you soon."
With Strata CS you can record and store multiple greetings and specify when you want Strata
CS to use each one. For example, you can have a normal greeting for everyday use, another
greeting for extended absences, and a third greeting for vacations. You can also create and use
custom greetings for individual callers (see Chapter 17).
Greetings for situations other than voicemail
You can record greetings for other circumstances than voicemail, including the following:
For use as "Hello" messages.
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greet your callers when you answer the phone. For example, "Hello, thank you for
calling the XYZ corporation, this is Amy, how may I direct your call?" See "Playing
recorded audio into a call" on page 11-13.
For other routing list final actions.
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calls in other ways than sending them to voicemail, and you can attach a greeting that
tells the caller what will happen. For example, if your routing list has a final action of
"Transfer to extension," you could attach a greeting that says, "I'm not in right now.
Please wait while your call is transferred to the company operator." See "Using greetings
with routing list final actions" on page 15-15.
For grab-and-hold.
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grab-and-hold greeting that Strata CS plays to callers when you put incoming calls on
hold without talking to the callers first. For more information about recording and using
a grab-and-hold greeting, see "Grabbing and holding the call" on page 11-8.
Space for greetings
You have a limited amount of disk space for greeting and voice title recordings. See your Strata
CS system administrator to find out how much space has been allocated to you and how much
you have used.
13-18
On the Holidays tab of the Custom Hours dialog box, click
individual calendar dates. When your custom hours are finished, click
To receive notifications during the times you have chosen, make sure
is checked in the Schedule Notification dialog box, and then click
schedule action
. You return to the Schedule E-mail (or Pager) Notification dialog box.
OK
click .
OK
Your Strata CS account includes a special greeting called a
You can record greetings to be messages that you use to
The final action of a custom routing list can handle
to specify
Add
.
OK
Enable this