Kyocera QCP 6035 Reference Manual page 260

Telephone: (800) 349-4478 (U.S.A and Canada only) or (858) 882-1401
Email: phone-help@kyocera-wireless.com
Before requesting support, please try to reproduce and isolate the problem. When
you contact the Customer Care Center, call on another phone (not the Kyocera
smartphone) since you may be instructed to remove the battery or reset the phone.
Be ready to provide the following:
The name of your service provider
The actual error message or problem you are experiencing
The steps you take to reproduce the problem
The phone's electronic serial number (ESN). This number is in the battery
compartment underneath the battery. You must remove the battery to see it.
Standards and safety information
For standards and safety information, visit the Cellular Telecommunications
Industry Association (CTIA) Web site at www.wow-com.com or call (888) 901-SAFE
(toll-free, U.S.A. only).
Under normal circumstances, you may never have to reset the Kyocera smartphone.
However, on rare occasions, the phone may "hang" (no longer respond to buttons
or taps with the keypad either open or closed). If the phone does not respond to taps
or key presses with the flip either open or closed, you may need to perform a reset
to get your phone running again.
There are two types of resets—a soft reset and a hard reset. In a soft reset, all records
and entries are retained. In a hard reset, all records and entries are erased. If you
must do a hard reset, you can restore any data that you previously synchronized
using a HotSync operation.