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Altigen AltiReport Manuals
Manuals and User Guides for Altigen AltiReport. We have
3
Altigen AltiReport manuals available for free PDF download: Manual
Altigen AltiReport Manual (110 pages)
Brand:
Altigen
| Category:
Software
| Size: 2 MB
Table of Contents
Table of Contents
3
Hapter
5
Installation and Access
5
Requirements
5
Fresh Installation
6
Upgrading Altireport
8
Accessing Altireports Remotely
8
Hapter
9
Using Altireport
9
Altireport Administration
9
Administrator Profile
10
CDR Database Registration
11
C Hapter
11
Altiware Registration
12
User Management
13
Mail Server Configuration
14
Backup and Restore
15
Log Configuration
16
Logging in to Run Reports
16
Available Reports
18
Dnis Reports
19
Available Report Formats
20
Running Reports
21
Setting Parameters in the Export Report Screen
23
Scheduling Favorite Reports
24
Running a Favorite Report Manually
25
Printing HTML Reports
26
C Hapter
27
CHAPTER 3 The Reports
29
Agent Reports
29
1101 - Agent Activity Event
29
1102 - Agent Call Detail Report
31
General Tab
32
1201 - Agent Performance Summary
33
1202 - WG Calls and Direct Call Activity Summary Report
35
1203 - Agent State Summary Report
37
1204 - Agent WG Inbound Calls Summary Report
39
1205 - Agent WG Outbound Calls Summary Report
41
1206 - Agent Direct Calls Summary Report
43
1301 - Agent Call Volume Analysis
45
1302 - Agent Average WG Call Handling Time Analysis
47
1303 - Agent % Contribution to each WG (Inbound/Outbound)
49
1304 - Agent WG Call Answering Time Distribution
50
Workgroup Reports
52
2101 - Workgroup Call Detail Report
52
2201 - Workgroup Agent(S) State
54
2202 - Workgroup Agent(S) Performance Summary
55
2203 - Workgroup Agent Call Activity Summary with % Analysis
57
2204 - Workgroup Agent Call/Time Contribution % Comparison
59
2205 - Workgroup Inbound/Outbound Call Summary with % Analysis
61
2206 - Workgroup Inbound Calls Wait Time Summary
63
2207 - Workgroup Inbound Call Handling Summary
65
2208 - Workgroup Outbound Call Handling Summary
67
2209 - Workgroup Service Level Summary Report
69
2301 - Workgroup Inbound Answered Calls Wait Time
71
2302 - Workgroup Inbound Abandoned Calls Wait Time
73
2303 - Workgroup Inbound Overflowed/Redirected Calls Wait Time
75
2304 - Workgroup Inbound Calls Handling Time
77
2305 - Workgroup Outbound Call Handling Time
78
2306 - Workgroup Inbound Call Priority
80
2307 - Workgroup Cumulative Inbound/Outbound Calls
82
2308 - Workgroup Cumulative Inbound Calls Wait Time
84
2309 - Workgroup Cumulative Inbound Calls Analysis
86
2310 - Cumulative Outbound Calls Handling
88
2311 - Total and % Inbound Calls ANS/ABN/OFL
90
2312 - Total & % WG Inbound Calls in Queue
92
2313 - Average Call Handling Time
94
2314 - Total Outbound Calls
96
2315 - Total Outbound Calls Handling Time
97
2316 - Daily Max Number of Calls in Queue
99
2317 - Daily Longest Queue Time
100
2318 - Daily Real Time Service Level
101
2319 - Historical Service Level Summary Report
102
DNIS Reports
104
3101 - DNIS Call Detail Report
104
3201 - DNIS Call Summary
106
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Altigen AltiReport Manual (110 pages)
Brand:
Altigen
| Category:
Software
| Size: 2 MB
Table of Contents
Table of Contents
3
Hapter
5
Installation and Access
5
Requirements
5
Upgrading Altireport
6
Fresh Installation
6
Accessing Altireports Remotely
8
Hapter
9
Using Altireport
9
Altireport Administration
9
Administrator Profile
10
CDR Database Registration
11
C Hapter
11
Altiware (MAXCS) Registration
12
User Management
13
Mail Server Configuration
14
Backup and Restore
15
Log Configuration
17
Logging in to Run Reports
17
Available Reports
19
Available Report Formats
21
Running Reports
22
Setting Parameters in the Export Report Screen
24
Scheduling Favorite Reports
25
Running a Favorite Report Manually
26
Printing HTML Reports
27
C Hapter
27
CHAPTER 3 The Reports
29
Agent Reports
29
1101 - Agent Activity Event
29
1102 - Agent Call Detail Report
31
1201 - Agent Performance Summary
33
1202 - WG Calls and Direct Call Activity Summary Report
35
1203 - Agent State Summary Report
37
1204 - Agent WG Inbound Calls Summary Report
39
1205 - Agent WG Outbound Calls Summary Report
41
1206 - Agent Direct Calls Summary Report
43
1301 - Agent Call Volume Analysis
45
1302 - Agent Average WG Call Handling Time Analysis
47
1303 - Agent % Contribution to each WG (Inbound/Outbound)
49
1304 - Agent WG Call Answering Time Distribution
50
Workgroup Reports
52
2101 - Workgroup Call Detail Report
52
2201 - Workgroup Agent(S) State
54
2202 - Workgroup Agent(S) Performance Summary
55
2203 - Workgroup Agent Call Activity Summary with % Analysis
57
2204 - Workgroup Agent Call/Time Contribution % Comparison
59
2205 - Workgroup Inbound/Outbound Call Summary with % Analysis
61
2206 - Workgroup Inbound Calls Wait Time Summary
63
2207 - Workgroup Inbound Call Handling Summary
65
2208 - Workgroup Outbound Call Handling Summary
67
2209 - Workgroup Service Level Summary Report
69
2301 - Workgroup Inbound Answered Calls Wait Time
71
2302 - Workgroup Inbound Abandoned Calls Wait Time
73
2303 - Workgroup Inbound Overflowed/Redirected Calls Wait Time
75
2304 - Workgroup Inbound Calls Handling Time
77
2305 - Workgroup Outbound Call Handling Time
78
2306 - Workgroup Inbound Call Priority
80
2307 - Workgroup Cumulative Inbound/Outbound Calls
82
2308 - Workgroup Cumulative Inbound Calls Wait Time
84
2309 - Workgroup Cumulative Inbound Calls Analysis
86
2310 - Cumulative Outbound Calls Handling
88
2311 - Total and % Inbound Calls ANS/ABN/OFL
90
2312 - Total & % WG Inbound Calls in Queue
92
2313 - Average Call Handling Time
94
2314 - Total Outbound Calls
96
2315 - Total Outbound Calls Handling Time
97
2316 - Daily Max Number of Calls in Queue
99
2317 - Daily Longest Queue Time
100
2318 - Daily Real Time Service Level
101
2319 - Historical Service Level Summary Report
102
DNIS Reports
104
3101 - DNIS Call Detail Report
104
3201 - DNIS Call Summary
106
Altigen AltiReport Manual (66 pages)
Brand:
Altigen
| Category:
Software
| Size: 1 MB
Table of Contents
Table of Contents
3
Introduction
5
Requirements
5
Installation
6
Accessing Altireports Remotely
9
Administrator Login
11
Administrator Profile
13
CDR Database Registration
14
Altiware Registration
15
User Management
16
Mail Server Configuration
17
Backup and Restore
18
Log Configuration
20
User Login
21
Main Menu
21
Groups
22
Categories
23
Sub-Categories
23
Reports
25
Navigation
25
Favorite Reports
28
Scheduling Favorite Reports
30
Printing Reports
31
Saving Reports
32
Agent Reports
33
1101 - Agent Activity Event
33
1102 - Agent Call Detail Report
33
1201 - Agent Performance Summary
34
1202 - WG Calls and Direct Call Activity Summary Report
35
1203 - Agent State Summary Report
36
1204 - Agent WG Inbound Calls Summary Report
37
1205 - Agent WG Outbound Calls Summary Report
38
1206 - Agent Direct Calls Summary Report
39
1301 - Agent Call Volume Analysis
40
1302 - Agent Average WG Call Handling Time Analysis
40
1303 - Agent % Contribution to each WG (Inbound/Outbound)
41
1304 - Agent WG Call Handling Time Distribution
41
Workgroup Reports
42
2101 - Workgroup Call Detail Report
42
2201 - Workgroup Agent(S) State
43
2202 - Workgroup Agent(S) Performance Summary
43
2203 - Workgroup Agent Call Activity Summary with % Analysis
44
2204 - Workgroup Agent Call/Time Contribution % Comparison
45
2205 - Workgroup Inbound/Outbound Call Summary with % Analysis
47
2206 - Workgroup Inbound Calls Wait Time Summary
48
2207 - Workgroup Inbound Call Handling Summary
49
2208 - Workgroup Outbound Call Handling Summary
50
2301 - Workgroup Inbound Answered Call Wait Time
50
2302 - Workgroup Inbound Abandoned Call Wait Time
51
2303 - Workgroup Inbound Overflowed/Redirected Calls Wait
51
Time
51
2304 - Workgroup Inbound Calls Answering Time
52
2305 - Workgroup Outbound Call Handling Time
52
2306 - Workgroup Inbound Call Priority
53
2307 - Workgroup Cumulative Inbound/Outbound Call
54
2308 - Workgroup Cumulative Inbound Call Wait Time
54
2309 - Workgroup Cumulative Inbound Call Handling
55
2310 - Cumulative Outbound Call Handling
56
2311 - Total & % Inbound Calls ANS/ABN/OFL
57
2312 - Total & % WG Inbound Calls in Queue
57
2313 - Average Call Handling Time
58
2314 - Total Outbound Calls
58
2315 - Total Outbound Calls Handling Time
59
2316 - Daily Max Number of Calls in Queue
59
2317 - Daily Longest Queue Time
59
2318 - Daily Real Time Service Level
60
DNIS Reports
60
3101 - DNIS Call Detail Report
60
3201 - DNIS Call Summary
61
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