Troubleshooting - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Troubleshooting

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The following sections explains the scenarios that you might encounter while using the Remote
Management component of Novell
"Unable to override the screen saver on the managed device" on page 70
"During a Remote management session, if you log off and then log in to the Windows 2000*
professional machine, the wallpaper set on the machine might not be restored." on page 70
"Unable to launch a remote session on the managed device that is running on a very low color
quality" on page 71
"Unable to launch the Remote Management viewer" on page 71
"Abnormal Session Termination might fail on a Windows Vista, Windows 7, Windows Server
2008, or Windows Server 2008 R2 managed device" on page 71
"The Remote Management Listener fails to accept the remote session requests from the
managed device, if the port at which the listener binds is not opened in the management
console firewall." on page 71
"Troubleshooting error messages encountered while using the Remote Management
component" on page 71
"How do I enable Remote Management debug log on the device launching the ZENworks
Control Center" on page 72
"Install a new version of the Mirror driver" on page 72
"The managed device was unable to initialize Novell encryption scheme for the session. Ensure
that the managed device is UTC time synchronized with this system. If the problem persists,
contact Novell Technical Services" on page 73
"Applications such as Regedit when launched on 64-bit managed device through Remote
Execute will not have access to certain registry keys" on page 73
"Blank screen option might fail to work while remote controlling a Windows device" on
page 73
"On launching a remote management session on a Windows 2000 Professional managed
device, the device reboots" on page 73
"Multiple instances of the Remote Management viewer are launched on the device that has the
Internet Explorer 7 browser" on page 73
"Unable to use the Ctrl-Alt-Del icon while remotely controlling a Windows Vista, Windows
Server 2008, or Windows Server 2008 R2 device" on page 74
"The default session mode is not selected in the Remote Management snap-in" on page 74
"The Install Remote Management Viewer link remains active on a Windows Vista, Windows 7,
Windows Server 2008, or Windows Server 2008 R2 device that has the Internet Explorer 7
browser" on page 74
"Installation of the Remote Management viewer might fail" on page 75
"The Remote Management viewer fails to launch on a Windows Vista, Windows 7, Windows
Server 2008, or Windows Server 2008 R2 device" on page 75
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ZENworks 10 Configuration Management.
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Troubleshooting 69