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Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Remote management reference
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AUTHORIZED DOCUMENTATION
Remote Management Reference
Novell
®
ZENworks
10 Configuration Management SP3
®
10.3
March 30, 2010
www.novell.com
ZENworks 10 Configuration Management Remote Management Reference

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Summary of Contents for Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3

  • Page 1 AUTHORIZED DOCUMENTATION Remote Management Reference Novell ® ZENworks 10 Configuration Management SP3 ® 10.3 March 30, 2010 www.novell.com ZENworks 10 Configuration Management Remote Management Reference...
  • Page 2 Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
  • Page 4 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 5: Table Of Contents

    Contents About This Guide 1 Overview Remote Management Terminology ..........11 Understanding Remote Management Operations .
  • Page 6 2.11.1 Remote Management Proxy Settings on a Windows Device ....49 2.11.2 Remote Management Proxy Settings on a Linux Primary Server or Satellite Server 49 3 Managing Remote Sessions Managing a Remote Control Session .
  • Page 7 Performing a Remote Control Session on a Device That Is Already Connected through a Remote Desktop Connection ............82 Determining the Management Console Name .
  • Page 8 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 9: About This Guide

    ZENworks 10 Configuration Management SP3 documentation (http:// www.novell.com/documentation/zcm10/). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. ® , etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party A trademark symbol ( trademark.
  • Page 10 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 11: Overview

    Overview ® ® Novell ZENworks Configuration Management lets you remotely manage devices from the management console. Remote Management allows you to: Remotely control the managed device Remotely run executables on the managed device Transfer files between the management console and the managed device...

  • Page 12: Understanding Remote Management Operations

    Terms Description Remote Management Proxy A proxy server that forwards Remote Management operation requests from the Remote Management Viewer to a managed device. The proxy is useful when the viewer cannot directly access a managed device that is in a private network or on the other side of a firewall or router that is using NAT (Network Address Translation).

  • Page 13: Remote Control

    1.2.1 Remote Control Remote Control lets you remotely control the managed device from the management console so that you can provide user assistance and help resolve the device’s problems. Remote Control establishes a connection between the management console and the managed device. With remote control connections, you can perform all the operations that a user can perform on the device.

  • Page 14: Remote Wake Up

    View the properties of files and folders Open files with the associated applications on the management console For more information, see Section 3.5, “Managing a File Transfer Session,” on page 58 IMPORTANT: The File Transfer program allows you to access the network drives on the managed device.

  • Page 15: Session Encryption

    1.3.3 Session Encryption The remote sessions are secured using Secured Socket Layer (TLSv1 protocol). 1.3.4 Audible Beep When a remote session is active on the managed device you can generate an audible beep at regular time intervals on the managed device as configured in the Remote Management policy. 1.3.5 Keyboard and Mouse Locking Lets you lock the keyboard and mouse controls of the managed device during a remote session to prevent the managed device user from interrupting the session.

  • Page 16: Session Collaboration

    NOTE: This feature is currently supported only on Windows. 1.3.11 Session Collaboration Lets a group of remote operators collaborate to jointly perform a remote session. The master remote operator can invite other remote operators to the session, delegate the remote control rights to another remote operator to solve a problem, regain control from the remote operator, and terminate a remote session.
  • Page 17 The remote management proxy listens on port 5750 by default for the incoming remote management requests from the Remote Management Viewer, and forwards the requests to the device. Overview...
  • Page 18 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 19: Setting Up Remote Management

    Setting Up Remote Management The following sections provide information on deploying the Remote Management component of ® ® Novell ZENworks 10 Configuration Management in a production environment: Section 2.1, “Configuring the Remote Management Settings,” on page 19 Section 2.2, “Enabling the Remote Management Listener,” on page 23 Section 2.3, “Creating the Remote Management Policy,”...
  • Page 20 By default, the Remote Management service listens on port number 5950. 4 Select the Session Settings options: Field Details Look Up Viewer DNS Enables the Remote Management service to look up for the DNS name of Name at the Start of the management console at the start of the remote session.
  • Page 21 Task Details Add a remote management 1. Click Add to display the Add Proxy Settings dialog box. proxy 2. Fill in the following fields: Proxy: Specify the IP address or DNS name of the remote management proxy. IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the remote management proxy.

  • Page 22: Configuring The Remote Management Settings At The Folder Level

    Task Details Add an application 1. Click Add. 2. Specify the application name and the application path on the managed device. 3. Click OK. Delete an application 1. Select the application you want to delete. 2. Click Delete, then click OK. Revert to default 1.

  • Page 23: Enabling The Remote Management Listener

    6 Edit the Remote Management settings as required. 7 To apply the changes, click Apply. To revert to the previously configured system settings on the device, click Revert. If the Remote Management settings on the device were configured at the folder level, the settings revert to the configured folder level settings;...
  • Page 24 4 Click Next to display the Remote Management General Settings page. To accept the default settings, proceed to the next step, or use the information specified in the following table to change the default settings. Field Details Allow User to Request a Enables the user on the managed device to request a remote Remote Session operator to perform a remote session.
  • Page 25 Field Details Allow Managed Device to be Allows Remote Control sessions on the managed device. Controlled Remotely Selecting this option enables the subsequent options on the page. Deselecting the option disables the Remote Control operation on the device. Ask Permission from User on Allows you to request permission from the user on the managed Managed Device Before device before starting a Remote Control session.
  • Page 26 Field Details Give Audible Beep to Generates a beep on the managed device during the Remote View User on Managed Device session. The beep is generated periodically after the specified number Every [ ] Seconds During of seconds. Remote View 7 Click Next to display the Remote Diagnostics Settings page.
  • Page 27 Field Details Allow programs to be Allows programs to be executed remotely on the managed device. remotely executed on the Selecting this option enables the subsequent options on the page. managed device Deselecting the option disables the Remote Execute operation on the device.
  • Page 28 Password Authentication Field Details Enable Password Based Allows the remote operator to use a password to authenticate to Authentication the managed device. Select this option to configure the password type settings. Minimum Password Length Allows you to specify the minimum length for the password. By default, it is 6 characters.
  • Page 29 ZENworks Control Center that might not have an SSL certificate. Allow up to [ ] levels in Viewer The Novell rights-based and password-based authentication certificate chain schemes are played over an SSL encrypted channel. The establishment of this channel requires the viewer to present a certificate.

  • Page 30: Configuring The Remote Operator Rights

    Field Details Log Off User Logs off the user on the managed device when the remote session is terminated abnormally. 11 Click Next to display the Summary page. 12 Click Finish to create the policy now, or select Define Additional Properties to specify additional information, such as policy assignment, enforcement, status, and which group the policy is a member of.

  • Page 31: Configuring The Remote Management Password

    2.5 Configuring the Remote Management Password The following sections provide information on configuring the Remote Management password for the Remote Management service on the managed device: Section 2.5.1, “Setting Up the Remote Management Password Using ZENworks Control Center,” on page 31 Section 2.5.2, “Setting Up the Remote Management Password Using ZENworks Adaptive Agent,”...

  • Page 32: Setting Up The Remote Management Password Using Zenworks Adaptive Agent

    2.5.2 Setting Up the Remote Management Password Using ZENworks Adaptive Agent The user at the managed device can set a password for the Remote Management service if the Allow user to override default password on the managed device option is enabled in the Remote Management policy effective on the managed device.

  • Page 33: Installing The Remote Management Viewer

    2 In the left navigation pane, click Download ZENworks Tools. 3 In the left navigation pane of the ZENworks Download page, click Administrative Tools. 4 Click novell-zenworks-rm-viewer-<version>.msi 5 (Conditional) If you have launched ZENworks Control Center by using Internet Explorer*, do one of the following: Click Run to install the viewer.

  • Page 34: Upgrading The Remote Management Viewer

    Management Viewer link is displayed in ZENworks Control Center. Click this link to upgrade the version of the viewer installed on the device. To upgrade the Remote Management viewer on a Linux device from Novell ZENworks 10 Configuration Management SP2 (10.2) to Novell ZENworks 10 Configuration Management SP3 (10.3) or later, run the following command as a super user or root user:...

  • Page 35: Management

    Console-Initiated Session Figure 2-1 Server 1 Server 2 HTTPS HTTPS Managed Firewall Management Device Console The Remote Management Agent starts automatically when the managed device boots up. A default Remote Management policy is created on the managed device when the device is deployed. You can remotely manage the device using this default policy in rights-based authentication mode only.
  • Page 36 2 Click Servers or Workstations and select the device you want to remotely manage. Click Action, then select the Remote Management operation you want to perform. In Device Tasks in the left pane, select the Remote Management operation you want to perform. The available remote operations are: Remote Control: Displays the Remote Management dialog box, which lets you perform a Remote Control, Remote View, or Remote Execute operation on the managed device.
  • Page 37 Field Details Device Specify the host name or the IP address of the device you want to remotely manage. Operation Select the type of the remote operation you want to perform on the managed device. This option is available only in the Remote Management dialog box. Application Select the application you want to launch on the device to remotely diagnose.
  • Page 38 Field Details Enable Logging Logs session and debug information in the novell-zenworks- file. The file is saved by default on the desktop if you launch vncviewer.txt ZENworks Control Center (ZCC) through Internet Explorer and in the mozilla installed directory if you launch ZCC through Mozilla* FireFox*.
  • Page 39 4 Click Action, then select the Remote Management operation you want to perform. The available operations are: Remote Control: Displays the Remote Management dialog box, which lets you perform a Remote Control, Remote View, or Remote Execute operation on the managed device. Remote Diagnostics: Displays the Remote Diagnostics dialog box, which lets you perform a Remote Diagnostics operation on the managed device.
  • Page 40 Field Details Device Specify the host name or the IP address of the device you want to remotely manage. Operation Select the type of the remote operation you want to perform on the managed device. This option is available only in the Remote Management dialog box. Application Select the application you want to launch on the device to remotely diagnose.
  • Page 41 Field Details Enable Logging Logs session and debug information in the novell-zenworks- file. The file is saved by default on the desktop if you launch vncviewer.txt ZENworks Control Center (ZCC) through Internet Explorer and in the mozilla installed directory if you launch ZCC through Mozilla* FireFox*.
  • Page 42 To start the Remote Management operation by using the command line options: 1 At the command prompt, change to the directory where the viewer is installed. The viewer is by default installed to the <User_Application_Data_Folder>\Novell\ZENworks\Remote directory. Management\bin 2 Execute the following command: nzrViewer [/options <parameters if any>][IP address of the managed device]...

  • Page 43: Initiating A Session From The Managed Device

    NOTE: When you launch a remote session from ZENworks Control Center (ZCC), the certificate is automatically generated by ZCC and passed on to the viewer to launch the session. The validity of the certificate is only four days. The managed device uses the certificate provided by the viewer to identify the remote operator. If the viewer does not provide a certificate, the user is not identified and is recorded as unknown in the permission message, visible signal, and audit logs.

  • Page 44: Options For Launching A Remote Management Operation

    4 In the Listening Remote Operators list, select the remote operator you want to open the remote session with. If the remote operator is not listed, provide the operator’s connection information in the Request Connection fields. 5 In the Operation field, select the type of operation (Remote Control, Remote View, Remote Diagnostics, File Transfer, or Remote Execute) you want to open.
  • Page 45 Command Line Option Parameter Description remotecontrol Launches a Remote Control operation on the managed device. ftponly Launches a File Transfer operation on the managed device. remoteexecute Launches a Remote Execute operation on the managed device. diagnostics appname Launches a Remote Diagnostics operation on the managed device.
  • Page 46 Command Line Option Parameter Description noemulate3 Does not emulate a three-button mouse. nojpeg Disables lossy JPEG compression. This is not recommended because the efficiency of the encoder might reduce. You might want to use this option if it is absolutely necessary to achieve a perfect image quality.

  • Page 47: Internal Options For Launching A Remote Operation

    Command Line Option Parameter Description encoding encname Specifies the desired encoding to be used for the session. The different types of encoding are Raw, CopyRect, RRE, CoRRE, Hextile, Zlib, and Tight. compresslevel Specifies the compression level to compress the remote session data from 0 to 9.
  • Page 48 ZENworks product. 4 Install the proxy application by executing the following command: msiexec /i novell-zenworks-rm-repeater-<version>.msi TARGETDIR="ZENworks_Installation_directory” On Linux: 1 On the device, open a Web browser to the ZENworks download page: https://server/zenworks-setup where server is the DNS name or IP address of a ZENworks Server.

  • Page 49: Configuring A Remote Management Proxy

    Device On a Windows device, the registry settings for the Remote Management proxy are available at HKLM\SOFTWARE\Novell\ZCM\Remote Management\Proxy ClientPort: Specifies the port number that the proxy uses to listen for any remote session requests from the Remote Management Viewer. The default value is 5750.
  • Page 50 Specifies whether the messages should be logged on the device. The possible values are true or false. The default value is true. For information on other registry settings, see the /etc/opt/novell/zenworks/repeater/ file. nzrepeater.ini ZENworks 10 Configuration Management Remote Management Reference...

  • Page 51: Managing Remote Sessions

    Managing Remote Sessions The following sections provide information to help you effectively manage the remote sessions of ® ® Novell ZENworks 10 Configuration Management: Section 3.1, “Managing a Remote Control Session,” on page 51 Section 3.2, “Managing a Remote View Session,” on page 55 Section 3.3, “Managing a Remote Execute Session,”...
  • Page 52 Option Shortcut Key Functionality Request Screen Ctrl+Alt+Shift+H Refreshes the viewing window. Refresh Send Ctrl-Alt-Del Sends the Ctrl+Alt+Del keystroke to the managed device. The capability to simulate Ctrl+Alt+Del functionality on a Windows 7 device is currently disabled. Send Ctrl-Esc Invokes the Start menu on the managed device. Send Alt Key Press / Clicking this option and pressing the ALT key on the Release...

  • Page 53: Session Collaboration

    Option Shortcut Key Functionality Collaboration Launches a ZENworks Remote Management Collaboration Session on the managed device, which lets you invite multiple remote operators to join the remote management session. You can also delegate the Remote Control rights to another remote operator to help you solve a problem.
  • Page 54 For information on launching a Remote Control session, see Section 2.8, “Starting Remote Management Operations,” on page 2 On the Remote Management viewer toolbar, click to display the Session Collaboration window. The Session Collaboration window lists the remote operators added in the Remote Management policy effective on the device.

  • Page 55: Managing A Remote View Session

    Task Steps Additional Details Terminate the Remote Session 1. Select the remote operator If the selected remote operator is you want to terminate from in Remote Control mode, then the Remote Session. you will regain the Remote Control rights. 2. Click Terminate. The remote operator’s session terminates and the color of the circle for the remote operator...

  • Page 56: Managing A Remote Execute Session

    Option Shortcut Key Functionality Request Screen Ctrl+Alt+Shift+H Refreshes the viewing window. Refresh Disconnect Alt+F4 Closes the remote session. 3.3 Managing a Remote Execute Session Remote Execute lets you remotely run executables with system privileges on the managed device. To execute an application on the managed device, launch the Remote Execute session. 1 Launch the Remote Execute session.
  • Page 57 Toolbar Options in the Remote Management Viewer Table 3-4 Option Shortcut Key Functionality Connection Options Ctrl+Alt+Shift+P Allows you to configure various session parameters such as format and encoding for enhancing the session performance, logging, and local and remote cursor handling. Connection Info Ctrl+Alt+Shift+I Provides the hostname, port, screen resolution, and...

  • Page 58: Managing A File Transfer Session

    3.5 Managing a File Transfer Session Remote Management enables you to transfer files between the management console and the managed device. For information on launching a File Transfer session, see Section 2.8, “Starting Remote Management Operations,” on page In the File Transfer window, the Local Computer pane displays all the files and the folders on the management console, and the Remote Computer pane displays all the files and the folders in the directory specified in the File Transfer Root Directory option in the Remote Management policy.
  • Page 59 Tasks Shortcut Keys Steps Additional Details Delete Files or Folders Alt+D 1. Select the files or You can use the Shift or Ctrl folders to delete. keys to select multiple files. 2. Click Actions > Delete. Click 3. Follow the on-screen prompts.

  • Page 60: Managing A Remote Management Proxy Session

    Tasks Shortcut Keys Steps Additional Details Download Files / Folders Alt+O 1. Select the files to The Action > Download download to the local option is available only computer. when the focus is on the remote computer. 2. Select the destination folder in the local You can use Shift or Ctrl computer pane...

  • Page 61: Prerequisites

    Waking up a device that has multiple NICs (Network Interface Cards) is successful only if one or more of the NICs is configured for a subnet that contains the device that is broadcasting the Wake- on-LAN packet. Section 3.7.1, “Prerequisites,” on page 61 Section 3.7.2, “Remotely Waking Up the Managed devices,”...

  • Page 62: Improving The Remote Management Performance

    8 In the Time Interval between Retries option, specify the time period between two retry attempts. By default, it is 2 minutes. 9 Click OK. The default values for the Number of Retries and the Time Interval between Retries options are configured at the zone level.

  • Page 63: Security

    Security The following sections provide security related information that you should be aware of while using ® ® the Remote Management component of Novell ZENworks 10 Configuration Management: Section 4.1, “Authentication,” on page 63 Section 4.2, “Password Strength,” on page 64 Section 4.3, “Ports,”...

  • Page 64: Password-Based Remote Management Authentication

    This mode of authentication is not supported when launching remote management operation in the standalone mode or from the command line. 4.1.2 Password-Based Remote Management Authentication In password-based authentication, the remote operator is prompted to enter a password to launch the remote session on the managed device.

  • Page 65: Ports

    Complexity: A secure password contains a mix of letters and numbers. It should contain both uppercase and lowercase letters and at least one numeric character. Adding numbers to passwords, especially when they are added to the middle and not just at the beginning or the end, can enhance password strength.

  • Page 66: Ask Permission From The User On The Managed Device

    Field Description Status The status of the remote operation: Success, Running, or Failure. The cause of the failure is also displayed. 4.5 Ask Permission from the User on the Managed Device The administrator can configure the Remote Management policy to enable the remote operators to request permission from the user on the managed device before starting a remote operation on the device.

  • Page 67: Manually Unblocking The Remote Management Service

    4.7.2 Manually Unblocking the Remote Management Service You can manually unblock the Remote Management service from the managed device or from ZENworks Control Center. To unblock the Remote Management service from ZENworks Control Center, the remote operator must have Unblock Remote Management Service rights over the managed device. 1 In ZENworks Control Center, click Devices.

  • Page 68: Ssl Handshake

    After the authentication is complete, the remote session switches to an insecure mode if the Enable Session Encryption option is disabled in the Remote Management policy and if the Session Encryption option is disabled by the remote operator while initiating a remote session on the managed device.

  • Page 69: Troubleshooting

    “Install a new version of the Mirror driver” on page 72 “The managed device was unable to initialize Novell encryption scheme for the session. Ensure that the managed device is UTC time synchronized with this system. If the problem persists, contact Novell Technical Services”...

  • Page 70: Unable To Override The Screen Saver On The Managed Device

    “During the Remote Control session, clicking the Ctrl+Alt+Del icon in the Remote Management viewer might display the Secure Attention Sequence window without any controls” on page 75 “The desktop of a device might not be visible when you remotely control or remotely view the device”...

  • Page 71: Unable To Launch A Remote Session On The Managed Device That Is Running On A Very Low Color Quality

    Possible Cause: The Remote Management viewer might not be launched if the Remote Management viewer executable file is deleted or renamed. Action: Reinstall the Remote Management viewer by downloading the latest version of from novell-zenworks-rm-viewer.msi https:// ZENworks_server_IPaddress/zenworks-remote-management Abnormal Session Termination might fail on a Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 managed device Source: ZENworks 10 Configuration Management;...

  • Page 72: How Do I Enable Remote Management Debug Log On The Device Launching The Zenworks Control Center

    Action: To troubleshoot the error messages encountered while using the Remote Management component, send the following log files to Novell Support (http:/ /support.novell.com): files for Windows Vista, Windows 7, WinVNCApp.log WinVNC.log Windows Server 2008, or Windows Server 2008 R2 device file for other managed devices WinVNC.log...

  • Page 73: Contact Novell Technical Services

    The managed device was unable to initialize Novell encryption scheme for the session. Ensure that the managed device is UTC time synchronized with this system. If the problem persists, contact Novell Technical Services Source: ZENworks 10 Configuration Management; Remote Management.

  • Page 74: Unable To Use The Ctrl-Alt-Del Icon While Remotely Controlling A Windows Vista, Windows Server 2008, Or Windows Server 2008 R2 Device

    Possible Cause: If you launch a Remote Management operation on a device that has the Internet Explorer 7 browser, multiple instances of the viewer are launched on the device if download accelerator software such as FlashGet is installed on the management console. Action: Temporarily disable the add-ons for the download accelerators: 1.

  • Page 75: Installation Of The Remote Management Viewer Might Fail

    Action: If you do not want to turn on the UAC on the Windows Vista device, you should upgrade to Windows Vista SP1. Installation of the Remote Management viewer might fail Source: ZENworks 10 Configuration Management; Remote Management. Explanation: The Remote Management viewer installation might fail. This error is inherent to the MSI framework.
  • Page 76 Unable to remotely transfer files to restricted folders on a Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 device Source: ZENworks 10 Configuration Management; Remote Management. Explanation: If you launch a File Transfer operation to remotely transfer files to restricted folders on a Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 device that has User Account Control (UAC) enabled, the operation fails.
  • Page 77 2 Click Tools > Internet Options to display the Internet Options dialog box. 3 Click the Security tab. 4 Click the Custom level option. 5 Ensure that the following settings are enabled: Run ActiveX controls and plug-ins Initialize and script ActiveX controls not marked as safe for scripting 6 Restart the browser.
  • Page 78 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 79: A Cryptographic Details

    Section A.4, “Session Encryption Details,” on page 80 A.1 Managed Device Key Pair Details Certificate Generated By: Remote Management service Certificate Generated Using: OpenSSL v0.9.8e (Novell version) Certificate Signed By: Self-signed Certificate Signed Using: OpenSSL v0.9.8e (Novell version) Certificate Verified By: Remote Management viewer Certificate Verified Using: OpenSSL v0.9.8e (Novell version)

  • Page 80: Remote Management Ticket Details

    A.3 Remote Management Ticket Details This certificate is valid for Rights Authentication Only. Ticket Generated By: ZENworks Server hosting ZENworks Control Center Ticket Generated Using: Bouncy Castle library ( bcprov-jdk15-134.jar Certificate Signed By: ZENworks Server hosting ZENworks Control Center Ticket Signed Using: Bouncy Castle library ( bcprov-jdk15-134.jar Certificate Verified By: Remote Management Web Service (on the ZENworks server) Certificate Verified Using: Bouncy Castle library (...

  • Page 81: B Best Practices

    Best Practices The following sections explain the best practices to follow while using the Remote Management ® ® component of Novell ZENworks 10 Configuration Management. Section B.1, “Closing the Remote Management Listener,” on page 81 Section B.2, “Closing Applications Launched During Remote Execute Operation,” on page 81 Section B.3, “Identifying the Remote Operator on the Managed Device,”...

  • Page 82: Identifying The Remote Operator On The Managed Device

    B.3 Identifying the Remote Operator on the Managed Device When a remote operator launches a remote session on a managed device through ZENworks Control Center, a certificate that helps the managed device to identify the remote operator is automatically generated by ZENworks if an internal CA is used. However, if an external CA is used, the remote operator needs to manually provide the certificate that is chained to the deployed external CA and is certified for SSL Client Authentication.

  • Page 83: Enabling The Secure Attention Sequence (Ctrl+Alt+Del) Button When Remotely Controlling A Windows Vista Or Windows Server 2008 Device

    If you would like to retain the Aero theme during the remote session of the managed device, then disable the mirror driver on the device. To disable the mirror driver, deselect the Enable Optimization Driversetting on the device. For more information on the Enable Optimization Driver setting, see Configuring the Remote Management Settings at the Zone Level.
  • Page 84 ZENworks 10 Configuration Management Remote Management Reference...

  • Page 85: C Documentation Updates

    Documentation Updates This section contains information on documentation content changes that were made in this ® ® ZENworks Remote Management Reference for Novell ZENworks 10 Configuration Management SP3. The information can help you to keep current on updates to the documentation.
  • Page 86 Location Change Chapter 5, “Troubleshooting,” Added the following scenarios: on page 69 “Unable to launch a remote session on a SUSE Linux Enterprise Server 11 device through Mozilla Firefox” on page 76 “The Upgrade Remote Management Viewer link is not displayed if you launch the ZENworks Control Center through Internet Explorer 8”...

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