Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER INSTALLATION GUIDE 10.3 30-04-2010 Installation Manual

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AUTHORIZED DOCUMENTATION
ZENworks Reporting Server Installation Guide
Novell
®
ZENworks
10 Configuration Management SP3
®
10.3
April 30, 2010
www.novell.com
ZENworks 10 Configuration Management Reporting Server Installation Guide

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Summary of Contents for Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER INSTALLATION GUIDE 10.3 30-04-2010

  • Page 1 AUTHORIZED DOCUMENTATION ZENworks Reporting Server Installation Guide Novell ® ZENworks 10 Configuration Management SP3 ® 10.3 April 30, 2010 www.novell.com ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 2: Legal Notices

    Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
  • Page 4 ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 5: Table Of Contents

    Contents About This Guide 1 Minimum Requirements ZENworks Reporting Server Requirements ........9 Installation User Requirements .
  • Page 6 ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 7: About This Guide

    For additional documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://www.novell.com/ documentation/zcm10/). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. ® A trademark symbol ( , etc.) denotes a Novell trademark.
  • Page 8 ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 9: Minimum Requirements

    Server 2008 R2. For more information, Open Enterprise Server 2 (OES see TID 7004794 at Novell Support Linux) x86, x86-64 web site (http://www.novell.com/ support/microsites/microsite.do). Open Enterprise Server 2 (OES 2) SP1 / SP2 (Linux) x86, x86-64 Hardware RAM: 3 GB minimum Disk Space: 5.6 GB minimum...
  • Page 10: Installation User Requirements

    Item Requirements Additional Details 6420 Auditing port in ZENworks Reporting Server 1.2 Installation User Requirements The user running the installation program must have administrator privileges on the device. For example: Windows: Log in as a Windows* administrator. Linux: Log in as a non- user, use the command to elevate your privileges to root...
  • Page 11: Installing Zenworks Reporting Server

    Installing ZENworks Reporting Server ® Perform the tasks in the following sections to install ZENworks 10 Configuration Management SP3 ZENworks Reporting Server: Section 2.1, “Understanding What the ZENworks Installation Does,” on page 11 Section 2.2, “Preinstallation Tasks,” on page 11 Section 2.3, “Installing ZENworks Reporting Server,”...
  • Page 12: Verifying That The Minimum Requirements Have Been Met

    If the ports are blocked by a firewall, you must enable the firewall. For more information, see Section 2.4, “Working With a Firewall,” on page Make sure that the server is connected to the network. Make sure that the Novell ZENworks Server, the Novell ZENworks Loader, and the Novell ZENworks Database services are running. ®...
  • Page 13: Meeting The Hostname And Network Requirements In Linux

    NOTE: The Oracle 10g R2 client is not supported on a SLES 10 server.If you want to install the Oracle 10g R2 client on a SLES 10 SP3 server, see the Novell Cool Solutions article “Installing Oracle 10g R2 Database on SLES 10“ (http://www.novell.com/coolsolutions/ appnote/17778.html).
  • Page 14: Installing Zenworks Reporting Server

    1 Start the ZENworks Reporting Server installation program by using one of the following methods: Graphical User Interface (GUI) Installation 1. On the installation server, insert the Novell ZENworks 10 Configuration Management with SP3 Reporting Server DVD for Windows. On a Windows device, the installation begins automatically after inserting the DVD.
  • Page 15 If you have installed ZENworks Reporting Server through the Graphical User Interface (GUI) Installer, you can find all the installation logs at the following locations: On Windows: %zenworks_home%\logs\ZENworks Reporting Server_date time.log.xml %zenworks_home%\logs\wdeploy-date-time.log %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM _yyyy_HH-mm-ss.log On Linux: /var/opt/novell/log/zenworks/ZENworks Reporting Server__date time.log.xml Installing ZENworks Reporting Server...
  • Page 16: Installation Information

    /var/opt/novell/log/zenworks/wdeploy-date-time.log %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM _yyyy_HH-mm-ss.log IMPORTANT: You can install ZENworks 10 Configuration Management SP3 ZENworks Reporting Server only through media.You cannot install it by mapping to a network drive. 2.3.1 Installation Information The information you need is listed in the order of the installation flow.
  • Page 17: Working With A Firewall

    ZENworks Reporting Server installed on your device is available in the ZENworksReportingServerVersion.txt file located in the /opt/ novell/zenworks/share/boe/version # directory. If you are on ZENworks 10 Configuration Management 10.3.x, the version of ZENworks Reporting Server installed on your device is available in the ZENworksReportingServiceComponentsVersion.txt...
  • Page 18: Configuring The Zenworks Reporting Servers

    "\\blr-nrm-r1d\C$\Program Files\Novell\ZENworks\share\boe\BusinessObjects Enterprise 11.5\win32_x86\CMS.exe" -service -name blr-nrm-r1d.cms restart -protocol ssl -ssl_certdir "C:\Program Files\Novell\ZENworks\conf\security" -ssl_mycertificate "server.der" - ssl_trustedcertificate "ca.der" -ssl_mykey "server.key" - ssl_mykey_passphrase "passphrase.txt" -requestport 5601 Each server under Central Configuration Manager must use a unique port number, but you must ensure that the port number for the Central Management Server is a value other than 6400.
  • Page 19 Inbound Access Rules Table 2-2 Source Device Port Destination Device Port Action ZENworks Primary Server ZENworks Reporting Server (CMS) 6400 Allow ZENworks Primary Server ZENworks Reporting Server (CMS) Port number Allow specified by using - requestport ZENworks Primary Server ZENworks Reporting Server (other Port number Allow ZENworks Reporting Server...
  • Page 20 ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 21: Uninstalling Zenworks Reporting Server

    1 Start the uninstallation program. On Windows, run the following command: %ZENWORKS_HOME%\bin\zrsuninstall.exe On Linux, run the following command: /opt/novell/zenworks/bin/zrsuninstall The Uninstall Reporting Server page is displayed. 2 Click Uninstall. 3 The uninstaller checks for an active ZENworks Reporting Server in the zone.
  • Page 22: Uninstalling Zenworks Reporting Server In The Silent Mode

    On a Linux device, you can view the logs in the ZRSuninstall_dd_mm_yyyy_hh.mm.ss.log file. linux - /var/opt/novell/log/zenworks/ZRSuninstall_dd_mm_yyyy_hh.mm.ss.log 3.4 Uninstalling ZENworks Reporting Server by Using Windows Add or Remove Programs 1 On the desktop, click Start > Settings > Control Panel > Add or Remove Programs.
  • Page 23: A Troubleshooting Zenworks Reporting Server Installation

    ZENworks Reporting Server Uninstall Failed Source: ZENworks 10 Configuration Management SP3; ZENworks Reporting Server. Possible Cause: The Novell ZENworks Loader service has failed to restart at the end of the uninstallation process. Action: Manually restart the Novell ZENworks Loader service.
  • Page 24 How do I enable debug logging for ZENworks Reporting Server services? Source: ZENworks 10 Configuration Management SP3; ZENworks Reporting Server. Action: To enable the logs, see TID 3418069 in the Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp). Where do I find the BusinessObjects Enterprise log files? Source: ZENworks 10 Configuration Management SP3;...
  • Page 25 %zenworks_home%\logs\ZENworks Reporting Server_date time.log.xml %zenworks_home%\logs\wdeploy-date-time.log %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOra cleClient_dd_MMM_yyyy_HH-mm-ss.log On Linux: /var/opt/novell/log/zenworks/ZENworks Reporting Server__date time.log.xml /var/opt/novell/log/zenworks/wdeploy-date-time.log %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOra cleClient_dd_MMM_yyyy_HH-mm-ss.log The ZENworks Reporting Server installation on a virtual machine might fail when you use the ZCM_REPORTING_10.x.0.iso file mounted on the host machine as a CD- ROM on that virtual machine Source: ZENworks 10 Configuration Management SP3;...
  • Page 26 Explanation: This is an incorrect message that is displayed during the uninstallation process when the Novell ZENworks Loader service has failed to restart at the end of the uninstallation process. Additionally, the ZENworks Reporting Server uninstall log file and the Service Message log file contain the following messages respectively: “[ERROR] [8/10/09 1:10:00 PM] [] [UNINSTALL] [ZRS Uninstall...
  • Page 27 5 In the Log On As panel, deselect System Account, then specify the username and password of the domain account of the Windows server that hosts the ZENworks Reporting Server database. For a non-domain user, the username and password must be the same on the MS SQL server database and ZENworks Reporting Server.
  • Page 28 ZENworks 10 Configuration Management Reporting Server Installation Guide...
  • Page 29: B Documentation Updates

    This section contains information on documentation content changes that were made in this ® ® ZENworks Reporting Server Installation Guide for Novell ZENworks 10 Configuration Management SP3. The information can help you to keep current on updates to the documentation.
  • Page 30 ZENworks 10 Configuration Management Reporting Server Installation Guide...

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