Understanding Remote Management Operations - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Terms
Remote Management Proxy
1.2 Understanding Remote Management
Operations
Remote Management gives administrators control of a device without the requirement for an on-site
visit. It can save you and your organization time and money. For example, you or your
organization's help desk can analyze and remotely fix the managed device's problems without
visiting the user's workstation, thereby reducing problem resolution times and increasing
productivity.
Figure 1-1
Remote
Operator
Management Console
The following sections help you to understand the various Remote Management operations:
Section 1.2.1, "Remote Control," on page 13
Section 1.2.2, "Remote View," on page 13
Section 1.2.3, "Remote Execute," on page 13
Section 1.2.4, "Remote Diagnostics," on page 13
Section 1.2.5, "File Transfer," on page 13
Section 1.2.6, "Remote Wake Up," on page 14
12 ZENworks 10 Configuration Management Remote Management Reference
Description
A proxy server that forwards Remote Management operation
requests from the Remote Management Viewer to a managed
device. The proxy is useful when the viewer cannot directly access
a managed device that is in a private network or on the other side of
a firewall or router that is using NAT (Network Address Translation).
As a prerequisite, the proxy must be installed on a Windows
managed device or a Linux device (Primary server, Satellite
device).
Remote Management Operations
ZENworks Remote Management
SSL
Remote Control
Remote View
File Transfer
Remote Execute
Remote Diagnostics
Managed Device
HTTPS HTTPS
ZENworks Server
Remote
Management Service
Z