Upgrading The Remote Management Viewer; Starting Remote Management Operations; Initiating A Session From The Management Console; Section 2.7, "Upgrading The Remote Management Viewer - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

To save the viewer RPM file to the default download directory so that you can install it
later, click Save to Disk. To install the RPM, do one of the following:

2.7 Upgrading the Remote Management Viewer

If you are performing a remote management operation on a Windows managed device on which an
earlier version of the Remote Management Viewer is already installed, the Upgrade Remote
Management Viewer link is displayed in ZENworks Control Center. Click this link to upgrade the
version of the viewer installed on the device.
To upgrade the Remote Management viewer on a Linux device from Novell ZENworks 10
Configuration Management SP2 (10.2) to Novell ZENworks 10 Configuration Management SP3
(10.3) or later, run the following command as a super user or root user:
rpm -Uvh --nopostun novell-zenworks-rm-viewer-<version>.noarch.rpm
Alternatively, uninstall the old version
the new version. For more information on installing the viewer, see
Remote Management Viewer," on page

2.8 Starting Remote Management Operations

The remote operation can be initiated in the following ways:
Section 2.8.1, "Initiating a Session from the Management Console," on page 34
Section 2.8.2, "Initiating a Session from the Managed Device," on page 43

2.8.1 Initiating a Session from the Management Console

In this scenario, the remote session is initiated by the administrator on the management console. The
management console is typically placed within an enterprise network and the managed device can
be either within or outside the enterprise network. The following illustration depicts a remote
session initiated on the managed device from the management console.
34 ZENworks 10 Configuration Management Remote Management Reference
Click the viewer RPM file, specify the root password, then click OK.
Run the following command as a super user or root user:
rpm -ivh novell-zenworks-rm-viewer-<version>.noarch.rpm
novell-zenworks-rm-viewer-10.x.x.rpm
33.
, and install
Section 2.6, "Installing the