Unable To Use The Ctrl-Alt-Del Icon While Remotely Controlling A Windows Vista, Windows Server 2008, Or Windows Server 2008 R2 Device; The Default Session Mode Is Not Selected In The Remote Management Snap-In; Browser - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Possible Cause: If you launch a Remote Management operation on a device that has the
Unable to use the Ctrl-Alt-Del icon while remotely controlling a Windows Vista,
Windows Server 2008, or Windows Server 2008 R2 device
Explanation: If you launch a Remote Control operation on a Windows Vista, Windows

The default session mode is not selected in the Remote Management snap-in

Explanation: If you use Internet Explorer to open ZENworks Control Center and perform a
The Install Remote Management Viewer link remains active on a Windows Vista,
Windows 7, Windows Server 2008, or Windows Server 2008 R2 device that has the
Internet Explorer 7 browser
Explanation: On a Windows Vista, Windows 7, Windows Server 2008, or Windows Server
74 ZENworks 10 Configuration Management Remote Management Reference
Internet Explorer 7 browser, multiple instances of the viewer are launched on
the device if download accelerator software such as FlashGet is installed on
the management console.
Action: Temporarily disable the add-ons for the download accelerators:
1. Launch the Internet Explorer 7 browser.
2. Click Tools > Manage Add-ons.
3. Click Enable or Disable Add-ons, then disable the add-on for the
download accelerator.
4. Launch the Remote Management operation.
Action: Try using the Firefox browser to perform the operation.
Source: ZENworks 10 Configuration Management; Remote Management.
Server 2008, or Windows Server 2008 R2 device that has User Account
Control (UAC) disabled, the Ctrl-Alt-Del icon is dimmed.
Action: Enable the UAC.
Source: ZENworks 10 Configuration Management; Remote Management.
Remote Management operation on a device, the default session mode is not
selected in the Remote Management snap-in. However, if you do not select any
session mode, the Remote Control operation is launched in the default
collaborate mode and the Remote View operation is launched in the default
exclusive mode.
Action: Select the session mode to perform the Remote operation.
Source: ZENworks 10 Configuration Management; Remote Management.
2008 R2 device that has the Internet Explorer 7 browser, the Remote
Management Viewer might fail to install if the ActiveX* control is not
activated.
Action: Do the following to turn on User Account Control (UAC) on the Vista device:
1. Click Start > Settings > Control Panel > User Accounts > User Accounts
> Turn User Account Control On or Off.
2. Select Use User Account Control (UAC) to help protect your computer.
3. Click OK.