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Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - INSTALLATION 10.3 Installation Manual

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AUTHORIZED DOCUMENTATION
Installation Guide
Novell
®
ZENworks
10 Configuration Management SP3
®
10.3
March 30, 2010
www.novell.com
ZENworks 10 Configuration Management Installation Guide

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Summary of Contents for Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - INSTALLATION 10.3

  • Page 1 AUTHORIZED DOCUMENTATION Installation Guide Novell ® ZENworks 10 Configuration Management SP3 ® 10.3 March 30, 2010 www.novell.com ZENworks 10 Configuration Management Installation Guide...
  • Page 2 Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
  • Page 4 ZENworks 10 Configuration Management Installation Guide...

  • Page 5: Table Of Contents

    Contents About This Guide 1 System Requirements Primary Server Requirements ..........9 Satellite Requirements .
  • Page 6 5 Installing the ZENworks Adaptive Agent on Windows 6 Installing the ZENworks Adaptive Agent on Linux 7 Uninstalling ZENworks Software Correct Order for Uninstalling ZENworks Software ....... . . 69 Uninstalling a Windows Primary Server, Satellite, or Managed Device .
  • Page 7 We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comments feature at the bottom of each page of the online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/ documentation/feedback.html) and enter your comments there.
  • Page 8 Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. ® A trademark symbol ( , etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark.

  • Page 9: System Requirements

    System Requirements ® ® The following sections provide the Novell ZENworks 10 Configuration Management SP3 requirements for hardware and software: Section 1.1, “Primary Server Requirements,” on page 9 Section 1.2, “Satellite Requirements,” on page 14 Section 1.3, “Management Zone Version Requirements,” on page 17 Section 1.4, “Database Requirements,”...
  • Page 10 SLES 11 and Windows Server 2008 R2. Open Enterprise Server 2 (OES For more information, see TID 7004794 at 2) SP1 / SP2 x86, x86-64 Novell Support web site (http:// SLES 11 x86, x86-64 (Intel and www.novell.com/support/microsites/ AMD Opteron processors) microsite.do).
  • Page 11 Item Requirements Additional Details Hostname The server must resolve device Resolution hostnames by using properly configured DNS, otherwise some features in ZENworks will not work properly. Server names must support DNS requirements, such as not having underscores in their names, or ZENworks login fails.
  • Page 12 HTTP (port 80). ZENworks Patch Management license information is obtained from the Lumension* licensing server (http:// novell.patchlink.com), the patch content and checksum data is retrieved from an AKAMAI hosted content distribution network (novell.cdn.lumension.com). You must make sure that the firewall rules allow...
  • Page 13 Novell Support Knowledgebase (http://support.novell.com/ VMware Workstations search/kb_index.jsp). Microsoft Virtual Server XEN (Novell SLES 10 and Citrix XenServer) VMWare ESX Windows 2008 Hyper Visor NOTE: If a Primary Server is behind a NAT firewall, the devices on the Internet or public network cannot communicate with it.

  • Page 14: Satellite Requirements

    1.2 Satellite Requirements A satellite is a device that can perform certain roles that a ZENworks Primary Server normally performs. A satellite can be a managed device (Windows) or an unmanaged device (Linux) that has the ZENworks Adaptive Agent installed on it. The following sections contain more information: Section 1.2.1, “Windows Device Performing Satellite Roles,”...

  • Page 15: Linux Device Performing Satellite Roles

    Item Requirements Additional Details 4011 Used for proxy DHCP when it is running on the same device as the DHCP server. Make sure that the firewall is configured to allow the broadcast traffic to the proxy DHCP service. 13331 Used by the zmgpreboot policy, but will not work across firewall because it opens random UDP port for each PXE device.
  • Page 16 Item Requirements Additional Details Hostname Resolution The server must resolve device hostnames by using a method such as DNS (recommended). Server names must support DNS requirements, such as not having underscores in their names, or ZENworks login fails. Acceptable characters are the letters a-z (uppercase and lowercase), numbers, and the hyphen (-).

  • Page 17: Management Zone Version Requirements

    Environments server software can be installed in the following virtual machine environments: VMware Workstations Microsoft Virtual Server XEN (Novell SLES 10 and Citrix XenServer) VMWare ESX Windows 2008 Hyper Visor 1.3 Management Zone Version Requirements If you are installing another Primary Server into an existing Management Zone, the product version of the installation media must be compatible with the product version of the Management Zone.
  • Page 18 Management Zone Product Version Compatible Installation Media Incompatible Installation Media 10.0.2: Update for ZENworks 10 ZENworks 10 Configuration ZENworks 10 Configuration Configuration Management. Management (10.0.1: media and Management (10.0.0: initial electronic release). The newly release, electronic-only). The version is established by installed server is automatically Any version of the product updating the ZENworks database...
  • Page 19 Management Zone Product Version Compatible Installation Media Incompatible Installation Media 10.0.3: Update for ZENworks 10 ZENworks 10 Configuration ZENworks 10 Configuration Configuration Management. Management update (10.0.3: Management (10.0.0: initial media and electronic release). release, electronic only). The version is established by The newly installed server is ZENworks 10 Configuration updating the ZENworks database...

  • Page 20: Database Requirements

    1.4 Database Requirements If you choose to use a database for the ZENworks database other than the embedded Sybase SQL Anywhere database that is available as the default for ZENworks 10 Configuration Management, the other database must meet the following requirements: Database Requirements Table 1-5 Item...

  • Page 21: Ldap Directory Requirements

    (because OPENLDAP might have been using the default ports). Authoritative user Novell eDirectory 8.7.3 or 8.8 (on all supported platforms) source If you use eDirectory as the user source, make sure that no two eDirectory users have the same username and password.
  • Page 22 Managed devices can be used as Satellites. If you want to use a managed device as satellite, then in addition to the requirements listed in this section, make sure that the device is capable of performing the satellite functions and meets the requirements listed in Section 1.2, “Satellite Requirements,”...
  • Page 23 Item Requirements Additional Details Operating System: Windows 2000 Server SP4 x86 Windows Server 2008 Core is not Thin Client supported as a managed device platform Windows Server 2003 SP1 / SP2 sessions because the .NET Framework is not x86, x86-64 (Enterprise and supported on Windows Server 2008 Core.
  • Page 24 Virtual Machine ZENworks managed device software Environments can be installed in the following virtual machine environments: VMware Workstations Microsoft Virtual Server XEN (Novell SLES 10 and Citrix XenServer) VMWare ESX Windows 2008 Hyper Visor ZENworks 10 Configuration Management Installation Guide...

  • Page 25: Inventoried-Only Device Requirements

    1.7 Inventoried-Only Device Requirements You can use ZENworks 10 Configuration Management to inventory workstations and servers that cannot be managed by the ZENworks Adaptive Agent. These inventoried-only devices must meet the following requirements: Inventoried-Only Device Requirements Table 1-8 Item Requirements Operating System: AIX 4.3-5.3 IBM pSeries (RS6000) Servers...
  • Page 26 Item Requirements Inventory Only Module After installing ZENworks 10 Configuration Management to your network, you must install this module on the above-listed devices to inventory them. For more information, see “Deploying the Inventory-Only Module” in the ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference.

  • Page 27: Administration Browser Requirements

    1.8 Administration Browser Requirements Make sure the workstation or server where you run ZENworks Control Center to administer your system meets the following requirements: Administration Browser Requirements Table 1-9 Item Requirements Web Browser The administration device must have one of the following Web browsers installed: Internet Explorer 7 on Windows Vista, Windows Server 2003, Windows XP, and Windows Server 2008...
  • Page 28 ZENworks 10 Configuration Management Installation Guide...

  • Page 29: Coexistence With Other Zenworks Products

    Coexistence with Other ZENworks Products If your environment includes other ZENworks products, please refer to the following sections for coexistence information you should be aware of before installing ZENworks 10 SP3: Section 2.1, “ZENworks Desktop Management,” on page 29 Section 2.2, “ZENworks Asset Management,” on page 30 Section 2.3, “ZENworks Patch Management,”...

  • Page 30: Zenworks Asset Management

    2.2 ZENworks Asset Management The following information applies to ZENworks 10 SP3 coexistence with ZENworks 7.5 Asset Management (ZAM 7.5): Server Coexistence: There are no known coexistence issues. For performance reasons, however, we recommend that you do not install a ZENworks 10 Server on the same network server as a ZAM 7.5 Server.

  • Page 31: Zenworks Handheld Management

    Agent Coexistence: There are no coexistence issues with the agents. The ZENworks 10 Adaptive Agent installs on Windows devices and the ZLM 7 Agent installs on Linux devices. 2.6 ZENworks Handheld Management The following information applies to ZENworks 10 SP3 coexistence with ZENworks 7.x Handheld Management, ZENworks for Handhelds 5.x, and ZENwork for Handhelds 3.x: Server Coexistence: There are no known coexistence issues.
  • Page 32 ZENworks 10 Configuration Management Installation Guide...

  • Page 33: Preparation

    Preparation The following sections provide information to prepare you for the installation of a ZENworks 10 Configuration Management system: Section 3.1, “Understanding What the ZENworks Installation Does,” on page 33 Section 3.2, “Gathering Installation Information,” on page 34 Section 3.3, “Preinstallation Tasks,” on page 34 3.1 Understanding What the ZENworks Installation Does The first time you install ZENworks 10 Configuration Management, you establish the Management...

  • Page 34: Gathering Installation Information

    3.2 Gathering Installation Information During installation of ZENworks 10 Configuration Management, you need to know the following information: Installation method to use (GUI, command line, or unattended) Installation path (for Windows only) Management Zone (zone name, username, password, and port) Database choice (embedded Sybase SQL, remote OEM Sybase SQL, external Sybase SQL, external Microsoft SQL, or Oracle 10g Standard database) For more information, see...

  • Page 35: Creating An Installation Dvd From The Iso Download

    Using Windows to Create a ZENworks Installation DVD from an ISO Image 1 Download the ZENworks 10 Configuration Management SP3 installation ISO image from the Novell Web site (http://www.novell.com/) and copy it to a temporary location on your Windows device.
  • Page 36 This tool can be obtained as part of the Cygwin toolkit, or as part of your Linux distribution. 4 Use the CSR and generate a certificate by using Novell ConsoleOne, Novell iManager or a true external CA such as Verisign.

  • Page 37: Installing An External Zenworks Database

    Entry Rights Needed to Perform Tasks (http://www.novell.com/documentation/crt27/?page=/documentation/crt27/crtadmin/data/ a2zibyo.html#a2zibyo) section in the Novell Certificate Server 2.7 documentation. 2c From the Roles and Tasks menu, click Novell Certificate Server > Issue Certificate. 2d Click Browse to browse for and select the CSR file, zcm.csr 2e Click Next.
  • Page 38 OEM Sybase database on your remote database server so that it can be properly configured during installation of the Primary Server that hosts the database. NOTE: For this database, Novell Support provides problem determination, provision of compatibility information, installation assistance, usage support, ongoing maintenance, and basic troubleshooting.
  • Page 39 Ensure that the database user has read/write permissions to create and modify the tables on the database server. NOTE: For this database, Novell Support provides problem determination, provision of compatibility information, installation assistance, usage support, ongoing maintenance, and basic troubleshooting. For additional support, including extended troubleshooting and error resolution, see Sybase Support Web site (http://www.sybase.com/support).
  • Page 40 Installing External Databases” on page 2 Start the database installation program. 2a On the server where you want to install the external database, insert the Novell ZENworks 10 Configuration Management SP3 installation DVD. If the DVD autoruns the database installation program, exit the program.
  • Page 41 You should use the parameter only when you are using the Sybase installation that is provided on the Novell ZENworks 10 Configuration Management SP3 installation DVD. You must also select the Remote Sybase SQL Anywhere option during installation of the Primary Server.
  • Page 42 Installation database software installed. On the target Windows server, only the drives that are currently mapped on the server are available. The default path is drive:\novell\zenworks , which you can change. The installation program creates the \novell\zenworks directory for the installation of Sybase.
  • Page 43 Sybase SQL Anywhere Information Table 3-2 Installation Explanation Information Sybase Server Server’s name: We recommend that you identify the server by its DNS Configuration name rather than its IP address, to be in sync with certificates that are signed with DNS names. IMPORTANT: If you later change your database server’s IP address or DNS name, make sure that your corporate DNS server is updated with this change to keep DNS for the database server in sync.
  • Page 44 Installation Information Explanation External Database The database server must have an MS SQL database installed. Defaults are Server Configuration provided for some of this information, which can be changed as necessary. Server Address: We recommend that you identify the server by its DNS name rather than its IP address, to be in sync with certificates that are signed with DNS names.
  • Page 45 Oracle Database Information Table 3-4 Installation Information Explanation Oracle User Schema You can either create a new user schema or specify an existing one that resides Options on a server in your network. You can use the user schema to set up an external Oracle 10g database schema for use with ZENworks.

  • Page 46: Installing Mono 2.0.1-1.17 On Sles 11

    Command Line installation: Do the following: 1. On the installation server, insert the Novell ZENworks 10 Configuration Management SP3 installation DVD. 2. Mount the DVD. 3. To start a command line installation, do the following: a.

  • Page 47: Installing The Zenworks Server

    “Command Line Installation (Linux only)” on page 48 Graphical User Interface (GUI) Installation 1. On the installation server, insert the Novell ZENworks 10 Configuration Management SP3 installation DVD. For Windows, the installation page where you can select the language is displayed. If it is...
  • Page 48 3. Continue with Step 2 below. Command Line Installation (Linux only) 1. On the installation server, insert the Novell ZENworks 10 Configuration Management SP3 installation DVD. 2. Mount the DVD. 3. To start a command line installation, do the following: a.
  • Page 49 On the server, click Start, select Administrative Tools > Services, then review the status of the Novell ZENworks Loader and Novell ZENworks Server services. If they are not running, start the ZENworks services. Right-click the Novell ZENworks Server service, select Start, right-click the Novell ZENworks Loader service, then select Start.

  • Page 50: Installation Information

    . You can change it to any path (Windows only) currently available on the server. The installation program creates the Novell\ZENworks directory here for the installation of the ZENworks software files. IMPORTANT: If you want to install Reporting Server on a 64-bit Windows device that is using an Oracle database, you must specify a customized location to install ZENworks Configuration Management.
  • Page 51 Installation Explanation Information Management New Zone: If you are installing to the first server in the zone, you need to know what Zone name you want for the Management Zone and what you want to use for the zone’s password, which is used for logging in to ZENworks Control Center. The zone name has a 20-character limit and should be a unique name.
  • Page 52 Installation Explanation Information Database options For ZENworks 10 Configuration Management, a database must be established. The database options are displayed only when the first server is installed to the zone. However, you can run the installation program specifically to install or repair a database (see Section 3.3.4, “Installing an External ZENworks Database,”...
  • Page 53 Installation Explanation Information Database For the external database options (Remote Sybase SQL Anywhere, Microsoft SQL information Server, and Oracle), you need to know the information listed below. Defaults are provided for some of this information, which can be changed as necessary. All Databases: The database server must have a Sybase SQL Anywhere, Microsoft SQL, or Oracle database installed.
  • Page 54 Installation Explanation Information Database access For the external database options (Remote Sybase SQL Anywhere, Microsoft SQL Server, and Oracle), you need to know the information listed below. Defaults are provided for some of this information, which can be changed as necessary. All Databases: This server must have a Sybase SQL Anywhere, Microsoft SQL, or Oracle database installed.
  • Page 55 Installation Explanation Information Signed SSL To enter a trusted CA-signed certificate and private key, click Choose to browse for certificate and and select the certificate and key files, or specify paths to the signed certificate to be private key used for this server (Signed SSL Certificate), and the private key associated with the signed certificate (Private Key).
  • Page 56 Installation Explanation Information License key for The ZENworks 10 Patch Management SP3 software is automatically installed. Patch However, the product is activated for patch downloads only if the following conditions Management are met: ZENworks 10 Configuration Management SP3 is active either in the licensed or evaluation mode.
  • Page 57 Installation Explanation Information Installation If installation errors occurred, this page is displayed at this time; otherwise, it is complete (roll displayed after the Post-Installation Actions page. back option) Installation Recovery: For both the GUI and command line installations, if there are serious installation errors you can roll back the installation to return your server to its previous state.
  • Page 58 Installation Explanation Information Post installation Options are presented for selecting actions to perform after installation of the software actions has successfully completed: For the GUI installation, a page displays the options listed below. Some items are selected by default. Click any check box to select or deselect the option, then click Next to continue.

  • Page 59: Performing An Unattended Installation

    IMPORTANT: If you installed to a Linux server using the command line, and if you plan to run any zman commands in the current session, you need to get the newly installed /opt/novell/zenworks/bin directory into your session’s path. Log out of your session and log back in to reset the PATH variable.

  • Page 60: Creating Your Response File

    $lax.nl.env.ADMIN_PASSWORD$ For example, if the password is , then the entry will be as follows: novell ADMINISTRATOR_PASSWORD=novell 4d (Conditional) If you are using an external database, then search for the line, , and replace with the DATABASE_ADMIN_PASSWORD= $lax.nl.env.ADMIN_PASSWORD$...

  • Page 61: Performing The Installation

    4.2.2 Performing the Installation 1 On the installation server where you will perform an unattended installation, insert the Novell ZENworks 10 Configuration Management SP3 installation DVD. For Windows, if the installation page where you can select the language is displayed, click Cancel to exit the GUI installation.
  • Page 62 On the server, click Start, select Administrative Tools > Services, then review the status of the Novell ZENworks Loader and Novell ZENworks Server services. If they are not running, start the ZENworks services. Right-click the Novell ZENworks Server service, select Start, right-click the Novell ZENworks Loader service, then select Start.

  • Page 63: Post-Installation Tasks

    (Conditional) If you turn on the firewall on Windows Primary Server, you must configure the server to allow the following ZENworks 10 Configuration Management Imaging applications through the firewall by adding them to the Windows Firewall Exceptions list: novell-pbserv.exe novell-proxydhcp.exe novell-tftp.exe novell-zmgprebootpolicy.exe...
  • Page 64 The Windows Firewall window is displayed. 3 Click the Exceptions tab. 4 Click Add Program. The Add a Program window is displayed. 5 Click Browse to browse for and select novell-pbserv.exe All the Imaging applications including are located in the novell-pbserv.exe directory zenworks_installation_directory\novell\zenworks\bin\preboot 6 Click OK.

  • Page 65: Installing The Zenworks Adaptive Agent On Windows

    Installing the ZENworks Adaptive Agent on Windows Any devices you want to manage through ZENworks must have the ZENworks Adaptive Agent deployed to them. The Adaptive Agent distributes software, enforces policies, collects software and hardware inventory, and performs all other ZENworks management tasks on the managed device. For detailed information on deploying the ZENworks Adaptive Agent, see “ZENworks Adaptive Agent...
  • Page 66 ZENworks 10 Configuration Management Installation Guide...

  • Page 67: Installing The Zenworks Adaptive Agent On Linux

    Installing the ZENworks Adaptive Agent on Linux In order to use a Linux device as a ZENworks Satellite, you need to install the Linux Adaptive Agent package on the device and configure it as a Satellite. For more information on how to configure the device as a Satellite, see “Satellites”...
  • Page 68 In addition to the options listed above, there are two additional BUILDTIME options (-f file and -o output_file) that are used when building packages. These options should only be used under the direction of Novell Support. ZENworks 10 Configuration Management Installation Guide...

  • Page 69: Uninstalling Zenworks Software

    Uninstalling ZENworks Software ® You can uninstall the ZENworks software from Primary Servers, Satellites, and managed devices. If ZENworks Reporting Server is installed on a Primary Server, you must first uninstall the ZENworks Reporting Server (see “Uninstalling ZENworks Reporting Server” in the ZENworks 10 Configuration Management Reporting Server Installation Guide), then uninstall the ZENworks...

  • Page 70: Uninstalling A Windows Primary Server, Satellite, Or Managed Device

    To uninstall a Windows Primary Server, Satellite, or managed device: 1 On the server or managed device, run: zenworks_installation_directory\novell\zenworks\bin\ZENworksUninstall.exe 2 Refer to the information in the following table during uninstallation. The information is listed in the order of the uninstallation flow.
  • Page 71 Information Explanation Administrator Configure the following settings: Information of the zone Primary Server: Specify the IP address of the Primary server in the to which the device is following format: registered https:// IP_address or DNS_name_of_the_server:port_number NOTE: You must specify the port number if you are not using the default port.
  • Page 72 Information Explanation Operations To Perform Select an option: Retire the Device from the Zone: Makes all ZENworks operations ineffective on the managed device. However, the ZENworks Adaptive Agent is not uninstalled and the device continues to be registered in the Management Zone. This option is available only for a managed device.
  • Page 73 Windows Add/Remove Programs. If the c:\program directory exists even after you select to uninstall CASA, you can files\novell\casa manually delete it. ZENworks: Log files are purposely left here for your review. You can manually delete the directory at any time.

  • Page 74: Uninstalling A Linux Primary Server

    Device from the Zone To uninstall the ZENworks software from a Linux Primary Server and remove (unregister) the device from the Management Zone, enter the following command at the server console prompt: /opt/novell/zenworks/bin/zenuninstall –x –s http:// IPaddress_of_the_server:port_number -u username -p password [options] Where,...

  • Page 75: Uninstalling Zenworks Software While Retaining The Device In The Zone

    Uninstalls the authentication software (CASA), which is installed by -a, --remove-auth ZENworks 10 Configuration Management SP3 or is directly downloaded and installed from the Novell Support Web sites. If you do not specify the -a option, the CASA packages are retained. -d, --remove-log-dir Removes the logs directory.

  • Page 76: Uninstalling Zenworks 10 Configuration Management Sp3 Linux Satellite

    (Authentication, Imaging, Content, and Collection). 1 At the Linux Satellite console prompt, launch the uninstallation program by entering /opt/ novell/zenworks/bin/uninstall 2 Choose the locale (language) in which you prefer to run the uninstallation program by entering the locale number.
  • Page 77 Agent. 1 At the Linux Satellite console prompt, relaunch the uninstallation program by entering /opt/ novell/zenworks/bin/uninstall 2 Choose the locale (language) in which you prefer to run the uninstallation program by entering the locale number. To select the default locale (English), enter or press Enter.

  • Page 78: Local Uninstallation

    NOTE: If the uninstallation fails, see the following log files: /var/opt/novell/log/zenworks/ Zenworks_Satellite_Server_Uninstalltimestamp.xml /tmp/err.log 7.4.2 Local Uninstallation The Local Uninstallation option uninstalls only the ZENworks Adaptive Agent. 1 Ensure that you have the permission to uninstall the Linux Satellite. The Allow Users to Uninstall Agent option must be selected by the zone administrator in ZENworks Control Center (Configuration tab >...

  • Page 79: A Installation Executable Arguments

    Installation Executable Arguments ® ® To install Novell ZENworks 10 Configuration Management SP3, the following arguments can be used with the executable files that are located at the root of the setup.exe setup.sh installation DVD. You can run these files from a command line.
  • Page 80 To perform an unattended installation: unzip_location\disk1\setup.exe -s -f c:\temp\myinstall_1.properties ZENworks 10 Configuration Management Installation Guide...

  • Page 81: B Troubleshooting

    “Mono installation on Linux fails” on page 83 “ConfigureAction fails because of an error detected by HotSpot Virtual Machine” on page 83 “Unable to install NetIdentity from Novell Client 32 on a device that has ZENworks installed” on page 84 “ZENworks 10 Configuration Management SP3 Installation fails if you choose to configure...
  • Page 82 4.5 or later. For more information on how to upgrade to Windows Installer 4.5, see the Microsoft Help and Support Web site (http:// support.microsoft.com/KB/942288). 2 Reinstall ZENworks 10 Configuration Management SP3: 2a On the Novell ZENworks 10 installation DVD, browse to and execute the following install\disk\instdata\windows\vm command: install.exe -Dzenworks.configure.force=true 2b Follow the installation wizard prompts.
  • Page 83 /var/opt/novell/log/zenworks/ .xml. If you see the error specified below, it ZENworks_Install_[date].log is safe to continue with the install.
  • Page 84 #Problematic frame: #C [libpthread.so.0+0x7340] __pthread_mutex_lock+0x20 Action: Ignore the error message. Unable to install NetIdentity from Novell Client 32 on a device that has ZENworks installed Source: ZENworks 10 Configuration Management SP3; Installation. Explanation: When you try to install the NetIdentity agent that ships with Novell Client32...

  • Page 85: Uninstallation Error Messages

    ZENworks 10 Configuration Management SP3: “Unable to proceed because the device does not exist in the Management Zone. For more information, see http://www.novell.com/documentation/zcm10 for details.” on page 86 “Unable to proceed because the uninstaller is not able to determine the roles assigned to the device.
  • Page 86 Action: Specify the correct IP address of the Primary Server to which the Linux Satellite is registered. Unable to proceed because the uninstaller is not able to determine the roles assigned to the device. For more information, see http://www.novell.com/ documentation/zcm10 for details. Source: ZENworks 10 Configuration Management SP3; Uninstallation on Linux Satellite.

  • Page 87: C Documentation Updates

    Documentation Updates This section contains information on documentation content changes that were made in this ® ® Installation Guide for Novell ZENworks 10 Configuration Management SP3. The information can help you to keep current on updates to the documentation. The documentation is provided on the Web in two formats: HTML and PDF. The HTML and PDF documentation are both kept up-to-date with the documentation changes listed in this section.

  • Page 88: Chapter 5, "Installing The Zenworks Adaptive Agent On Windows," On

    Location Update Chapter 5, “Installing the ZENworks Adaptive Agent Added information about using the ZENworks on Windows,” on page 65 Adaptive Agent on a device that already has the ZENworks Desktop Agent (ZENworks 7 Desktop Management or ZENworks for Desktops 4.x) installed.

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