A Troubleshooting; Error Logs; Consoleone Status; A.1 Error Logs - Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual

Troubleshooting
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The following sections contain troubleshooting tips and frequently asked questions about Novell
®
ZENworks 7 Handheld Management:
Section A.1, "Error Logs," on page 147
Section A.2, "ConsoleOne Status Pages," on page 147
Section A.3, "Error Messages," on page 148
Section A.4, "Troubleshooting Strategies," on page 149
Section A.5, "Contacting Technical Support," on page 155

A.1 Error Logs

If you are experiencing a problem, examine the following error logs for insight into errors, warnings,
or informational messages recorded by ZENworks Handheld Management:
ZENworks Handheld Management Error Logs
Table A-1
Log
Windows 2000/XP Event Viewer
Server Error Log ( statuslog.txt
Client Error Log
A.2 ConsoleOne Status Pages
If you are experiencing problems with policies not being enforced, query-based groups not being
updated, or handheld applications not being distributed, you can view status pages in Novell
®
ConsoleOne to help you troubleshoot these problems.
ZENworks Handheld Management lets you view the following types of status information:
Policy Status: You can view policy status information for each enabled policy, including a list of all
handheld devices that a policy is associated with, the status of each policy, and the date and time that
the policy was last enforced. You can also view status information about all policies associated with
a specific handheld device. For more information, see
Information," on page 76.
Description
Check the Windows NT*/2000 Event Viewer log for errors,
warnings, and alerts logged by the ZENworks Handheld
Management Server service.
) Check the log file in the ZENworks Handheld Management
Server installation directory for errors or informational
messages logged by ZENworks Handheld Management.
Check the log file in the ZENworks Handheld Management
Access Point installation directory for errors or
informational messages logged by the proxy service.
Section 2.6, "Viewing Policy Status
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Troubleshooting 147