Management - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Console-Initiated Session
Figure 2-1
ZCM
Server 1
HTTPS
Managed Firewall
Device
The Remote Management Agent starts automatically when the managed device boots up. A default
Remote Management policy is created on the managed device when the device is deployed. You can
remotely manage the device using this default policy in rights-based authentication mode only. If
you create a new Remote Management policy, the new policy overrides the default policy.
If the ZENworks Management Zone setup is spread across two or more NAT-enabled private
networks that are interconnected by a public network, you must deploy DNS_ALG on the gateways
of these private networks. DNS_ALG ensures that the DNS lookup queries initiated by the
ZENworks components return the correct private address mapped hostname and enables the
communication between the management console and the managed devices. For more information
on DNS_ALG, refer to DNS ALG RFC - 2694 (http://www.ietf.org/rfc/rfc2694).
If you want to remotely manage a device by using its DNS name, ensure that Dynamic DNS service
is deployed in the network.
The remote operator can initiate a session in any of the following ways:
"Starting a Remote Management Operation in ZENworks Control Center" on page 35
"Starting a Remote Management Operation in Standalone Mode" on page 41
"Starting a Remote Management Operation by Using Command Line Options" on page 42
Starting a Remote Management Operation in ZENworks Control Center
You can initiate the various Remote Management operations from the device context or the user
context:
"Initiating a Remote Management Session from the Device Context" on page 35
"Initiating a Remote Management Session from the User Context" on page 38
Initiating a Remote Management Session from the Device Context
To initiate a Remote Management session on a device
1 In ZENworks Control Center, click the Devices tab.
ZCM
Server 2
HTTPS
TCP

Management

Console
Setting Up Remote Management 35