Installation Of The Remote Management Viewer Might Fail; The Remote Management Viewer Fails To Launch On A Windows Vista, Windows 7, Windows Server 2008, Or Windows Server 2008 R2 Device - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Action: If you do not want to turn on the UAC on the Windows Vista device, you
should upgrade to Windows Vista SP1.

Installation of the Remote Management viewer might fail

Source: ZENworks 10 Configuration Management; Remote Management.
Explanation: The Remote Management viewer installation might fail. This error is inherent
to the MSI framework.
Action: Perform either of the following steps:
The Remote Management viewer fails to launch on a Windows Vista, Windows 7,
Windows Server 2008, or Windows Server 2008 R2 device
Source: ZENworks 10 Configuration Management; Remote Management.
Explanation: On Windows Vista, Windows 7, Windows Server 2008, or Windows Server
2008 R2 device, the Remote Management viewer fails even though the
security prompt is successfully completed.
Action: Add the server running ZENworks Control Center to the list of trusted sites
and retry.
During the Remote Control session, clicking the Ctrl+Alt+Del icon in the Remote
Management viewer might display the Secure Attention Sequence window without
any controls
Source: ZENworks 10 Configuration Management; Remote Management.
Action: Click the Ctrl+Alt+Del icon in the Remote Management viewer, then press the
Esc key to exit the Secure Attention Sequence (SAS) window. Then, click the
Ctrl+Alt+Del icon again in the Remote Management viewer.
The desktop of a device might not be visible when you remotely control or remotely
view the device
Source: ZENworks 10 Configuration Management; Remote Management.
Explanation: If you remotely control or remotely view a device on which an RDP session
was performed, you might see a black screen rather than the desktop of the
device.
Action: To view the desktop of the device:
1 Manually unlock the desktop.
2 Reinitiate an RDP session on the console session of the device by running
Uninstall the Remote Management viewer by using Add/Remove
Programs, then reinstall it
Use the Microsoft Windows Installer Cleanup Utility to clean up the
application, then reinstall it. This utility can be downloaded from
Microsoft Support (http://support.microsoft.com/kb/290301)
the following command:
mstsc /console
Troubleshooting 75