Remote Control; Remote View; Remote Execute; Remote Diagnostics - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

1.2.1 Remote Control

Remote Control lets you remotely control the managed device from the management console so that
you can provide user assistance and help resolve the device's problems.
Remote Control establishes a connection between the management console and the managed device.
With remote control connections, you can perform all the operations that a user can perform on the
device. For more information, see

1.2.2 Remote View

Remote View lets you remotely connect with a managed device so that you can view the managed
device instead of controlling it. This helps you troubleshoot problems that the user encountered. For
example, you can observe how the user at a managed device performs certain tasks to ensure that the
user performs the task correctly. For more information, see
Session," on page 55.

1.2.3 Remote Execute

Remote Execute lets you run any executable with system privileges on the managed device from the
management console. To remotely execute an application, specify the executable name in the
Remote Execute window. For example, you can execute the
Registry Editor on the managed device. For more information, see
Execute Session," on page

1.2.4 Remote Diagnostics

Remote Diagnostics lets you remotely diagnose and analyze the problems on the managed device.
This increases user productivity by keeping desktops up and running. For more information, see
Section 3.4, "Managing a Remote Diagnostics Session," on page
Diagnostics provide real-time information that you can use to diagnose and fix the problems on the
managed device. The default diagnostics applications on the managed device include:
System Information
Computer Management
Services
Registry Editor

1.2.5 File Transfer

File Transfer lets you perform various file operations on the management console and the managed
device, such as:
Copy files between the management console and the managed device.
Rename files or folders
Delete files or folders
Create folders
Section 3.1, "Managing a Remote Control Session," on page
56.
Section 3.2, "Managing a Remote View
command to open the
regedit
Section 3.3, "Managing a Remote
56.
51.
Overview 13