Initiating A Session From The Managed Device - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

NOTE: When you launch a remote session from ZENworks Control Center (ZCC), the
certificate is automatically generated by ZCC and passed on to the viewer to launch the session.
The validity of the certificate is only four days.
The managed device uses the certificate provided by the viewer to identify the remote operator.
If the viewer does not provide a certificate, the user is not identified and is recorded as
unknown in the permission message, visible signal, and audit logs.

2.8.2 Initiating a Session from the Managed Device

In this scenario, the remote session is initiated by the user on the managed device. This is useful if
the management console cannot connect to the managed device. The following illustration depicts a
remote session initiated by the user at the managed device.
Agent-Initiated Session
Figure 2-2
ZCM
Server 1
HTTPS
Managed
Device
The user at the managed device can request a remote operator to perform a remote session on the
device if:
The remote operator has launched the Remote Management listener to listen to the remote
session requests from the user.
The Allow user to request a remote session option is enabled in the Remote Management
policy.
The port at which the Remote Management listener listens for the remote connections must be
opened in the management console firewall. The default port is 5550.
To request a session:
1 Double-click the ZENworks icon in the notification area.
2 In the left pane, navigate to Remote Management, then click General.
3 Click Request Remote Management Session to display the Request Session dialog box.
The ability to request a Remote Management session is controlled by your administrator, which
means the option might be disabled, particularly if your company or department does not have
dedicated help desk personnel to serve as on-call remote operators. If the Request Remote
Management Session option is not displayed as linked text, the option is disabled.
ZCM
Server 2
HTTPS
TCP
Firewall Management
Console
Setting Up Remote Management 43