Unable To Override The Screen Saver On The Managed Device; During A Remote Management Session, If You Log Off And Then Log In To The Windows 2000* Professional Machine, The Wallpaper Set On The Machine Might Not Be Restored - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

"During the Remote Control session, clicking the Ctrl+Alt+Del icon in the Remote
Management viewer might display the Secure Attention Sequence window without any
controls" on page 75
"The desktop of a device might not be visible when you remotely control or remotely view the
device" on page 75
"Unable to remotely transfer files to restricted folders on a Windows Vista, Windows 7,
Windows Server 2008, or Windows Server 2008 R2 device" on page 76
"Unable to launch a remote session on a SUSE Linux Enterprise Server 11 device through
Mozilla Firefox" on page 76
"The Upgrade Remote Management Viewer link is not displayed if you launch the ZENworks
Control Center through Internet Explorer 8" on page 76

Unable to override the screen saver on the managed device

Explanation: When a password-protected screen saver is activated on the managed device
Possible Cause: If the screen saver activates because of the inactivity of the remote session.
Possible Cause: Overriding the Screen Saver feature is not supported on a Windows Vista,
Possible Cause: The screen saver might be interrupted if any mouse movements are sent to the
Possible Cause: The graphical identification and authentication (GINA) on the managed device
During a Remote management session, if you log off and then log in to the Windows
2000* professional machine, the wallpaper set on the machine might not be restored.
70 ZENworks 10 Configuration Management Remote Management Reference
Source: ZENworks 10 Configuration Management; Remote Management.
prior to the start of a Remote Control session, the Remote Management service
attempts to override the screen saver to enable the remote operator to view the
user desktop. The remote operator can also override the screen saver during
the remote session by clicking the Override Screen Saver icon on the Remote
Management viewer toolbar.
Action: Click the Override Screen Saver icon on the Remote Management viewer
toolbar. You might have to click the icon a few times till it overrides.
Windows 7, Windows Server 2008, or Windows Server 2008 R2 device.
Action: None.
managed device.
Action: Select the Block mouse move events option in the ZENworks Remote
Management viewer options window to prevent the mouse movements from
being sent to the managed device.
is activated because of the interruption of the screen saver on the managed
device.
Action: Log in to the managed device again.
Source: ZENworks 10 Configuration Management; Remote Management.
Action: None.