Identifying The Remote Operator On The Managed Device; Performing A Remote Control Session On A Device That Is Already Connected Through A Remote Desktop Connection; Determining The Management Console Name; Using The Aero Theme On Windows Vista, Windows 7, Windows Server 2008, And Windows Server 2008 R2 Devices - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

B.3 Identifying the Remote Operator on the
Managed Device
When a remote operator launches a remote session on a managed device through ZENworks Control
Center, a certificate that helps the managed device to identify the remote operator is automatically
generated by ZENworks if an internal CA is used. However, if an external CA is used, the remote
operator needs to manually provide the certificate that is chained to the deployed external CA and is
certified for SSL Client Authentication. For more information on using the external CA, see Use the
Following Key Pair for Identification in
on page 34.
If a remote operator launches a remote operation on a managed device without providing a
certificate, the name of the remote operator is recorded as An Unknown User in the audit logs, the
Visible Signal and the Ask User Permission dialog box. To ensure that the remote operator provides
the certificate, deselect Allow Connection When Remote Management Console Does Not Have SSL
Certificate in the Remote Management policy.
B.4 Performing a Remote Control Session on a
Device That Is Already Connected through a
Remote Desktop Connection
To remotely control a device that is already connected using Remote Desktop Connection (RDP),
ensure one of the following:
The RDP session is in progress on the managed device
The managed device was manually unlocked after the termination of the RDP session on the
device.
B.5 Determining the Management Console Name
If the Look up viewer DNS name at the start of the remote session option is enabled in the Remote
Management policy, the managed device attempts to determine the management console name at the
start of a remote session. This might cause a significant delay in starting the remote session if the
network does not have reverse DNS lookup enabled. To prevent the delay, disable Look up viewer
DNS name at the start of the remote session in the policy.
B.6 Using the Aero Theme on Windows Vista,
Windows 7, Windows Server 2008, and Windows
Server 2008 R2 devices
To enhance the performance of a remote session, Remote Management uses a mirror driver to detect
the changes on the screen. If the mirror driver is not compatible with the Aero desktop theme, an
attempt to load the mirror driver on a device that has the Aero theme enabled switches the device to
the default desktop theme. This might affect the user experience, so it is not recommended to use
Aero theme on a device that you want to remotely manage.
82 ZENworks 10 Configuration Management Remote Management Reference
Section 2.8, "Starting Remote Management Operations,"