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Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ASSET INVENTORY REFERENCE 10.3 30-03-2010 Reference Manual

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AUTHORIZED DOCUMENTATION
Asset Inventory Reference
Novell
®
ZENworks
10 Configuration Management SP3
®
10.3
March 30, 2010
www.novell.com
ZENworks 10 Configuration Management Asset Inventory Reference

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Summary of Contents for Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ASSET INVENTORY REFERENCE 10.3 30-03-2010

  • Page 1 AUTHORIZED DOCUMENTATION Asset Inventory Reference Novell ® ZENworks 10 Configuration Management SP3 ® 10.3 March 30, 2010 www.novell.com ZENworks 10 Configuration Management Asset Inventory Reference...
  • Page 2 Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
  • Page 4 ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 5: Table Of Contents

    Contents About This Guide 1 Overview Scanning for Hardware Information ..........11 Scanning for Software Information .
  • Page 6 Scanning Demographic Data on an Inventory Only Device ......92 5 Importing Demographic Data Creating LDAP Import Tasks .
  • Page 7 10.3.2 Renaming a Product Category ........136 10.3.3 Deleting a Product Category .
  • Page 8 ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 9: About This Guide

    For additional documentation, see the ZENworks 10 Configuration Management documentation (http://www.novell.com/documentation/zcm10/) Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. ® A trademark symbol ( , etc.) denotes a Novell trademark.
  • Page 10 When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms, the pathname is presented with a backslash. Users of platforms that require a forward slash, such as Linux*, should use forward slashes as required by your software. ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 11: Overview

    LDAP Import Tasks: You can import demographic data from Microsoft* Active Directory and Novell eDirectory to the Novell ZENworks database. You can set up tasks for different Active Directory or e-Directory LDAP sources, and schedule each task individually. 1.4 Security Considerations No integrity protection is provided for inventory data as it is collected from agents.
  • Page 12 ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 13: Scanning Managed Devices

    Scanning Managed Devices An inventory scan of your managed devices provides you with a detailed report of each device’s hardware, software, and demographic data. The following sections provide information on inventory scans: Section 2.1, “Configuring an Inventory Scan,” on page 13 Section 2.2, “Scheduling an Inventory Scan,”...
  • Page 14 Collect Software File Information: Select this option if you want to scan for software file information that can be used to identify software products that aren’t recognized by the ® ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the knowledgebase, this option must be selected.
  • Page 15 Collect Software File Information: Select this option if you want to scan for software file information that can be used to identify software products that aren’t recognized by the ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the knowledgebase, this option must be selected.
  • Page 16 C:\dir\ 8 In the Advanced panel, configure diagnostic settings. WARNING: These options are intended for advanced diagnostics. Use them only under the guidance of a Novell Support representative. 9 Click Apply or OK. ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 17: Configuring A Scan For Devices In A Folder

    2.1.2 Configuring a Scan for Devices in a Folder 1 In ZENworks Control Center, click the Devices tab, then click the Managed tab. 2 Click Details next to the folder containing the devices you want to configure a scan for. 3 Click the Settings tab.
  • Page 18 Collect Software File Information: Select this option if you want to scan for software file information that can be used to identify software products that aren’t recognized by the ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the knowledgebase, this option must be selected.
  • Page 19 Skipping directories is useful in limiting the scope of the scan. The directories in the list are skipped. To add a directory, specify a directory in the Skip Directories field, then click Add. To edit an existing directory, select the directory, click Edit, edit the directory, then click To delete an existing directory, select the directory, then click Remove.

  • Page 20: Configuring A Scan For A Device

    C:\dir\ 12 In the Advanced panel, configure diagnostic settings. WARNING: These options are intended for advanced diagnostics. Use them only under the guidance of a Novell Support representative. 13 Click Apply or OK. 2.1.3 Configuring a Scan for a Device 1 In ZENworks Control Center, click Devices, then click the Managed tab.
  • Page 21 Collect Hardware: Select this option if you want to scan for hardware data. This setting is selected by default. Launch Collection Data Form: Select this option if you want to send out the Collection Data Form, which is used to collect demographic data. For more information, see Chapter 4, “Scanning Demographic Data,”...
  • Page 22 Launch Collection Data Form: Select this option if you want to send out the Collection Data Form, which is used to collect demographic data. For more information, see Chapter 4, “Scanning Demographic Data,” on page Run DMTF Translator: Select this option if you want to run the DMTF (Desktop Management Task Force) Translator.

  • Page 23: Scheduling An Inventory Scan

    C:\dir\ 13 In the Advanced panel, configure diagnostic settings. WARNING: These options are intended for advanced diagnostics. Use them only under the guidance of a Novell Support representative. 14 Click Apply or OK. 2.2 Scheduling an Inventory Scan This section shows you how to schedule an inventory scan. By default, the inventory schedule is already configured.

  • Page 24: Configuring An Inventory Scan Schedule For The Management Zone

    You can define the scan schedule settings at three levels: Management Zone: The settings are inherited by all device folders and devices. To schedule a scan for the Management Zone, see Section 2.2.1, “Configuring an Inventory Scan Schedule for the Management Zone,” on page Device Folder: The settings are inherited by all devices contained within the folder or its subfolders.
  • Page 25 2 Click the + icon to the right of the Start Date(s) field to open a calendar, then select a date. To select more than one date, click the + icon again. Click the - icon to delete a selected date. 3 (Optional) Select Run event every year to run a scan annually on the dates you selected.
  • Page 26 2 Select When a device is refreshed. 3 (Optional) If you want the scan to be delayed for a set time after a refresh, select Delay execution after refresh and specify the time in days, hours, and minutes. 4 Click Apply or OK. To run a scan on certain days of the week: 1 Select Recurring in the Schedule Type field.
  • Page 27 2 Select Days of the week. 3 Select the days on which you want the scan to run. 4 In the Start Time field, specify the time you want the scan to start. 5 Click More Options. Scanning Managed Devices...
  • Page 28 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want the scan to start randomly between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time. 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify the start and end dates.
  • Page 29 2 Select Monthly. 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring scan.
  • Page 30 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date by clicking the calendar icon and selecting a date. 5 In the Start Time field, specify the time you want the scan to start. 6 Click More Options.

  • Page 31: Configuring An Inventory Scan Schedule For Devices In A Folder

    7 (Optional) Select Use Coordinated Universal Time (UTC). 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 9 Click Apply or OK. NOTE: Ensure that the Collection Roll-Up Schedule is more frequent than the scan interval if the Satellite with Collection role is configured in the Management Zone.
  • Page 32 5 In the Settings list, click Inventory Schedule. 6 In the Inventory Schedule panel, click Override settings. This overrides the Management Zone settings for these devices. 7 In the Schedule Type field, select the type of schedule you want to use. No Schedule: No scan is scheduled.
  • Page 33 3 (Optional) Select Run event every year to run a scan annually on the dates you selected. 4 Select whether you want the scan to start at a specified time or at a random time between a specified start and end time. 5 Specify a start time, and if you selected Start at a random time between Start Time and End Time, specify an end time.
  • Page 34 3 (Optional) If you want the scan to be delayed for a set time after a refresh, select Delay execution after refresh and specify the time in days, hours, and minutes. 4 Click Apply or OK. To run a scan on certain days of the week: 1 Select Recurring in the Schedule Type field.
  • Page 35 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want the scan to start randomly between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time. 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify the start and end dates.
  • Page 36 2 Select Monthly. 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring scan.
  • Page 37 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date by clicking the calendar icon and selecting a date. 5 In the Start Time field, specify the time you want the scan to start. 6 Click More Options.

  • Page 38: Configuring An Inventory Scan Schedule For A Device

    7 (Optional) Select Use Coordinated Universal Time (UTC). 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 9 Click Apply or OK. Event 1 Select Event in the Schedule Type field.
  • Page 39 8 In the Schedule Type field, select the type of schedule you want to use. No Schedule: No scan is scheduled. See “No Schedule” on page Date Specific: Scans run on specified dates. See “Date Specific” on page Recurring: Scans run on a recurring schedule. See “Recurring”...
  • Page 40 5 Specify a start time, and if you selected Start at a random time between Start Time and End Time, specify an end time. 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 Click Apply or OK. Recurring Select whether you want the scan to run when a device is refreshed, on certain days of the week, monthly, or at a fixed interval.
  • Page 41 3 (Optional) If you want the scan to be delayed for a set time after a refresh, select Delay execution after refresh and specify the time in days, hours, and minutes. 4 Click Apply or OK. To run a scan on certain days of the week: 1 Select Recurring in the Schedule Type field.
  • Page 42 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want the scan to start randomly between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time. 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify the start and end dates.
  • Page 43 2 Select Monthly. 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring scan.
  • Page 44 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date by clicking the calendar icon and selecting a date. 5 In the Start Time field, specify the time you want the scan to start. 6 Click More Options.

  • Page 45: Running An Inventory Scan

    7 (Optional) Select Use Coordinated Universal Time (UTC). 8 (Optional) If you want to restrict the scan to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 9 Click Apply or OK. Event 1 Select Event in the Schedule Type field.
  • Page 46 2 Click the folder with the desired device(s) and select one or more devices that you want to inventory. 3 Click Quick Tasks > Inventory Scan. A Quick Task Status dialog box appears, showing the progress of the scan. To run an inventory scan using a device task: 1 In ZENworks Control Center, click Devices, then click the Managed tab.

  • Page 47: Viewing An Inventory Report For A Managed Device

    3 Click Scan Now. 4 (Optional) Click Refresh Page to update scan times. To run an inventory scan by using a schedule, see Section 2.2, “Scheduling an Inventory Scan,” on page 2.4 Viewing an Inventory Report for a Managed Device A device’s inventory includes information on hardware, software, and demographic data, which is gathered in an inventory scan.
  • Page 48 6 Click Detailed Hardware/Software Inventory for a complete inventory report. This report shows detailed information about the device, including demographic data, hardware information, and software. From this page, you can click the various links to get more detailed information. You can export the report to Excel*, CSV, or PDF formats. You can also edit selected data.

  • Page 49: Editing A Managed Device's Inventory Data

    3 Click View Inventory Details. 2.5 Editing a Managed Device’s Inventory Data 1 Open the Detailed Hardware/Software Inventory report as shown in Section 2.4, “Viewing an Inventory Report for a Managed Device,” on page 2 Click Edit. Scanning Managed Devices...
  • Page 50 3 Add or edit information on the Edit Workstation page. User: Basic information about the user, including name, phone, and so on. Reference: Inventory type, serial number, and asset tag. These values cannot be changed. Workstation: Basic information about the workstation, including site, department, and so on. Click the icon on the right to create a list of responses.

  • Page 51: Scanning Inventory Only Devices

    Scanning Inventory Only Devices ® An inventory only scan allows you to scan devices in the zone that don’t have the ZENworks Adaptive Agent installed but do have the Inventory Only Module installed. For information on installing the Inventory Only Module, see the ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference.
  • Page 52 The Device Refresh Interval determines when the device checks the server for a change in settings, the schedule for the next scan, the ZENworks Knowledgebase for inventory, and new agent executables. The refresh interval should be set so that refreshes occur more frequently than scans and less frequently than server refreshes.
  • Page 53 To edit an existing directory, select the directory, click Edit, edit the directory, then click To delete an existing directory, select the directory and click Remove. 7 In the Software Files panel, configure which types of files to scan for. Software applications discovered in an inventory scan are identified by specific files associated with the product.

  • Page 54: Scheduling An Inventory Only Scan

    8 In the Advanced panel, configure diagnostic settings. WARNING: These options are intended for advanced diagnostics. Use them only under the guidance of a Novell Support representative. 9 In the Collection Servers panel, use the Move Up and Move Down buttons to arrange the collection servers.
  • Page 55 No Schedule 1 Select No Schedule in the Schedule Type field. 2 Click Apply or OK. No automatic scans are configured. Date Specific 1 Select Date Specific in the Schedule Type field. 2 Click the + icon to the right of the Start Date(s) field to open a calendar, then select a date. To select more than one date, click the + icon again.
  • Page 56 2 Select Days of the week. 3 Select the days on which you want the scan to run. 4 In the Start Time field, specify the time you want the scan to start. 5 Click Apply or OK. To run a scan monthly: 1 Select Recurring in the Schedule Type field.
  • Page 57 2 Select Monthly. 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring scan.

  • Page 58: Viewing An Inventory Report For An Inventory Only Device

    NOTE: Ensure that the Collection Roll-Up Schedule is more frequent than the scan interval if the Satellite with Collection role is configured in the Management Zone. 3.3 Viewing an Inventory Report for an Inventory Only Device A device’s inventory includes information on hardware, software, and demographic data, which is gathered in an inventory scan.

  • Page 59: Enabling Reconciliation

    3 Add or edit information on the Edit Workstation page. User: Basic information about the user, including name, phone, and so on. Reference: Inventory type, serial number, and asset tag. These values cannot be changed. Workstation: Basic information about the workstation, including site, department, and so on. Click the icon on the right to create a list of responses.

  • Page 60: Using The Portable Collector

    4 In the Auto-Reconcile Settings panel, select which device attributes you want to use for reconciliation. Serial Number Mac Address Machine Name 5 Select Enable Differentiation to differentiate between workstations with the same identifier. 6 Click Apply or OK. 3.6 Using the Portable Collector The Portable Collector is a standalone application that is used to inventory devices that rarely connect to the server or devices that do not have the ZENworks Adaptive Agent installed.

  • Page 61: Running The Portable Collector On A Windows Device

    The Inventory Only scan settings are used when you create the Portable Collector. If you want the Portable Collector to scan for software files, for example, that option must be selected on the Inventory Only configuration page. For information on configuring an Inventory Only scan, Section 3.1, “Configuring an Inventory Only Scan,”...

  • Page 62: Importing Data Gathered With The Portable Collector

    11 Import the file into ZENworks Control Center as shown in Section 3.6.4, “Importing Data Gathered with the Portable Collector,” on page 12 Remove the inventory data file. 3.6.4 Importing Data Gathered with the Portable Collector 1 In ZENworks Control Center, click Devices. 2 In the Device Tasks list, click Import Inventory.

  • Page 63: Scanning Demographic Data

    Scanning Demographic Data Inventory scans include demographic data that is gathered from workstation users through the use of the Collection Data Form. The Collection Data Form can be sent to a workstation user’s computer with a prompt to fill out the data fields on the form. This data is then added to the inventory report for that workstation.

  • Page 64: Configuring The Collection Data Form For The Management Zone

    4.1.1 Configuring the Collection Data Form for the Management Zone 1 In ZENworks Control Center, click Configuration. 2 In the Management Zone Settings panel, click Inventory. 3 In the Category list, click Collection Data Form. 4 Specify any explanatory text for the workstation user in the Introductory Text field. 5 (Optional) If you want the Collection Data Form to be available to the workstation user to run at anytime, select Show in ZENworks Icon Menu.

  • Page 65: Configuring The Collection Data Form For Devices In A Folder

    Required: Makes the response required. If a field is required, workstation users cannot submit the form until they enter the required data. Autofill: Shows whether Autofill is on or off. Click No (or Yes, as appropriate) to open the Autofill dialog box, where you can specify a registry key or environment variable to populate the Collection Data Form field with the data that the registry key or variable points to, such as for this registry HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\ComputerName...
  • Page 66 6 Click Override settings. This overrides the Management Zone settings for these devices. 7 Specify any explanatory text for the workstation user in the Introductory Text field. 8 (Optional) If you want the Collection Data Form to be available to the workstation user to run at anytime, select Show in ZENworks Icon Menu.

  • Page 67: Configuring The Collection Data Form For A Device

    Default: Specify any value you want to use as a default value. Choice List: If there is more than one possible response, click Edit and specify the available responses. You can also choose to allow the workstation user to create entries by selecting Allow user created entries.

  • Page 68: Deploying The Collection Data Form

    9 Specify any explanatory text for the workstation user in the Introductory Text field. 10 (Optional) If you want the Collection Data Form to be available to the workstation user at all times, select Show in ZENworks Icon Menu. This allows the workstation user to open the form by using the ZENworks Icon, and edit it as desired.

  • Page 69: Scheduling The Deployment Of The Collection Data Form

    Device Task: Using a device task deploys the Data Collection Form to a specified workstation. For more information, see Section 4.5, “Deploying the Data Collection Form Using a Device Task,” on page Scheduled as part of an inventory scan: Using the inventory scan schedule deploys the Collection Data Form to all the workstations in the Management Zone.
  • Page 70 2 Click Apply or OK. The Collection Data Form is not scheduled to deploy. Date Specific To deploy the Collection Data Form on a specified date: 1 Select Date Specific in the Schedule Type field. 2 Click the + icon to the right of the Start Date(s) field to open a calendar, then select a date. To select more than one date, click the + icon again.
  • Page 71 2 Select When a device is refreshed. 3 (Optional) If you want to delay deploying the Collection Data Form for a set time after a refresh, select Delay execution after refresh and specify the time in days, hours, and minutes. 4 Click Apply or OK.
  • Page 72 2 Select Days of the week. 3 Select the days on which you want to deploy the Collection Data Form. 4 In the Start Time field, specify the time you want to deploy the Collection Data Form. 5 Click More Options. ZENworks 10 Configuration Management Asset Inventory Reference...
  • Page 73 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want to deploy the Collection Data Form at a random time between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time.
  • Page 74 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring schedule. 4 In the Start Time field, specify the time you want to deploy the Collection Data Form.
  • Page 75 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date and time. 5 Click More Options. 6 (Optional) Select Use Coordinated Universal Time (UTC). Scanning Demographic Data...

  • Page 76: Scheduling The Deployment Of The Collection Data Form For The Management Zone 69 Scheduling The Deployment Of The Collection Data Form For Devices In A Folder

    7 (Optional) If you want to restrict the deployment of the Collection Data Form to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 8 Click Apply or OK. Event 1 Select Event in the Schedule Type field.
  • Page 77 Date Specific: The Collection Data Form is deployed on specified dates. See “Date Specific” on page Recurring: The Collection Data Form is deployed on a recurring schedule. See “Recurring” on page Event: Deployment is triggered by an event. See “Event” on page No Schedule 1 Select No Schedule in the Schedule Type field.
  • Page 78 Recurring Select whether you want to deploy the Collection Data Form when a device is refreshed, on certain days of the week, monthly, or at a fixed interval. To deploy the Collection Data Form when a device is refreshed: 1 Select Recurring in the Schedule Type field. 2 Select When a device is refreshed.
  • Page 79 2 Select Days of the week. 3 Select the days on which you want to deploy the Collection Data Form. 4 In the Start Time field, specify the time you want to deploy the Collection Data Form. 5 Click More Options. Scanning Demographic Data...
  • Page 80 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want to deploy the Collection Data Form at a random time between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time.
  • Page 81 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring schedule. 4 In the Start Time field, specify the time you want to deploy the Collection Data Form.
  • Page 82 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date and time. 5 Click More Options. 6 (Optional) Select Use Coordinated Universal Time (UTC). ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 83: Scheduling The Deployment Of The Collection Data Form For A Device

    7 (Optional) If you want to restrict the deployment of the Collection Data Form to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 8 Click Apply or OK. Event 1 Select Event in the Schedule Type field.
  • Page 84 8 In the Schedule Type field, select the type of schedule you want to use to send out the Collection Data Form. You can select from the following options: No Schedule: No deployment is scheduled. See “No Schedule” on page Date Specific: The Collection Data Form is deployed on specified dates.
  • Page 85 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 Click Apply or OK. Recurring Select whether you want to deploy the Collection Data Form when a device is refreshed, on certain days of the week, monthly, or at a fixed interval. To deploy the Collection Data Form when a device is refreshed: 1 Select Recurring in the Schedule Type field.
  • Page 86 To deploy the Collection Data Form on certain days of the week: 1 Select Recurring in the Schedule Type field. 2 Select Days of the week. 3 Select the days on which you want to deploy the Collection Data Form. 4 In the Start Time field, specify the time you want to deploy the Collection Data Form.
  • Page 87 6 (Optional) Select Use Coordinated Universal Time (UTC). 7 (Optional) If you want to deploy the Collection Data Form at a random time between a specified start and end time, select Start at a random time between Start Time and End Time, then specify an end time.
  • Page 88 2 Select Monthly. 3 Select either Day of the month and specify a number between 1 and 31, Last day of the month, or select the configurable field where you can choose a combination of days of the month for a recurring schedule.
  • Page 89 2 Select Fixed Interval. 3 Specify the number of months, weeks, days, hours, and minutes in their respective fields. 4 Specify a start date and time. 5 Click More Options. 6 (Optional) Select Use Coordinated Universal Time (UTC). Scanning Demographic Data...

  • Page 90: Deploying The Data Collection Form Using A Quick Task

    7 (Optional) If you want to restrict the deployment of the Collection Data Form to a certain date range, select Restrict schedule execution to the following date range, then specify an end date and end time. 8 Click Apply or OK. Event 1 Select Event in the Schedule Type field.

  • Page 91: Deploying The Data Collection Form Using A Device Task

    The Quick Task Status dialog box shows the progress of the deployment. When complete, the Collection Data Form appears on the screen of the device or devices. You can stop the deployment by selecting the workstation and clicking Stop. 5 Click Hide to close the dialog box. 4.5 Deploying the Data Collection Form Using a Device Task Using a device task deploys the Collection Data Form to a specified workstation.

  • Page 92: Scanning Demographic Data On An Inventory Only Device

    To enable demographic data to be gathered from an Inventory Only device: 1 Create a file called demodata.txt The file should reside in the following location: For Windows, C:\Program Files\Novell\ZENworks\bin For Macintosh, /usr/local/novell/zenworks/umia For UNIX/Linux, /opt/novell/zenworks/umia 2 Enter demographic data into the file using the format shown below.
  • Page 93 NOTE: Only those Administrator-Defined Fields that have been configured through ZENworks Control Center have data from this file stored. 3 Save the file. 4 Configure and run un an Inventory Only scan as shown in Section 3.1, “Configuring an Inventory Only Scan,” on page 51 Section 3.2, “Scheduling an Inventory Only Scan,”...
  • Page 94 ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 95: Importing Demographic Data

    . The demographic information is comprised of the inventory data associated with users, workstations, or other entities. For information on the supported versions of Microsoft Active Directory and Novell eDirectory, see “LDAP Directory Requirements” in the ZENworks 10 Configuration Management Installation Guide.
  • Page 96 3 Complete the wizard by using information from the following table to fill in the fields. Wizard Page Details Define Details page Fill in the following fields: Name: Provide a unique name for the import task. The name cannot include any of the following characters: / \ * ? : " ' < > | ` If you want to use numeric characters in a name, you must include characters like _ , #, or ^ between the name and numeric value.
  • Page 97 Wizard Page Details Enter LDAP Settings page > The Enter LDAP Settings page lets you identify the LDAP directory Search pre-configured LDAP against which you want to perform the import task. source option A preconfigured LDAP source is one that has already been defined as a user source in your Management Zone.
  • Page 98 Click Add to display the Enter Credential Information dialog box. b. In the Type drop-down list, select LDAP. c. In the Username field, specify the appropriate username. For Novell eDirectory access, use standard LDAP notation. For example, cn=admin_read_only,ou=users,o=mycompany For Microsoft Active Directory access, use standard domain notation.
  • Page 99 Wizard Page Details Credentials that are not saved are cleared from memory when the ZENworks Server is restarted. If you are creating a scheduled import task, you should save the credentials to ensure that they are still available when the import task is performed. Map Fields page >...
  • Page 100 Windows and in %ZENWORKS_HOME%\logs\ /var/ opt/novell/log/zenworks/loader-messages.log Linux. 4. (Optional) To map additional fields, repeat Step 1 through Step Map Fields page > Remove To remove a field mapping: option 1. In the ZENworks Inventory Fields list, click a mapped field that you want to remove.

  • Page 101: Viewing Or Editing Ldap Import Tasks

    Wizard Page Details Set the Import Schedule Configure the schedule when you want to run the import task, then page click OK. To immediately run the task after it is created, click Now. To set up a schedule: 1. Click On a schedule, then select one of the following schedules: No Schedule: Indicates that no schedule has been set.
  • Page 102 2 In the LDAP Import Tasks panel, click a task whose settings you want to view or edit. The Summary tab lists the settings configured for the task: GUID: Displays the task’s globally unique identifier (GUID), which is a randomly generated string that provides a unique identifier for the task.

  • Page 103: Creating Local Software Products

    Creating Local Software Products The following sections provide information about Local Software Products: Section 6.1, “Understanding Local Software Products,” on page 103 Section 6.2, “Understanding the Local Software Products Panel,” on page 103 Section 6.3, “Creating Local Software Products,” on page 104 Section 6.4, “Consolidating Local Software Products,”...

  • Page 104: Creating Local Software Products

    This panel shows Local Software Products that have already been created, along with the following details: Manufacturer: The manufacturer of the product. Product: The name of the product. Click the product name to open the Local Software Product Detail page where you can edit product and file details. Version: The product version.
  • Page 105 3 Click Run. 4 Select the files you want to use to create Local Software Products. This page also allows you to edit the report definition and export the records to Excel, CSV, and PDF formats. For more information on editing the report definition, see Section 8.2.6, “Editing a Custom Report,”...

  • Page 106: Consolidating Local Software Products

    6 Click Close. The selected products appear in the Local Software Products panel on the Configuration page. 6.4 Consolidating Local Software Products If you have several files in the Local Software Products panel that identify the same product, you can consolidate them into one. To consolidate two or more files: 1 In ZENworks Control Center, click Configuration.
  • Page 107 The Local Software Product Detail page shows details about the local software product and the files used to identify it. From here, you can edit the product information or the Version Recognition Block (VRB) data for the identifying files. If the file associated with the product does not contain Version Resource Block (VRB) information, the fields show “Unnamed.”...

  • Page 108: Editing The Product Recognition Data

    Current Manufacturer: The product’s current manufacturer. Use for Version Reporting: Select Use for Version Reporting to use the product version for recognition purposes. You can use either the product version or the file version for recognition purposes. If you want to specify a version in the Version field to be used in the product definition, specify a value and select Use for Version Reporting.

  • Page 109: Updating The Zenworks Knowledgebase

    6 Edit the File Attributes fields. File: The name of the file. Extension: The file’s extension. Size: The size of the file. Use the arrow icons to change the file size. Date: The date the file was created. Click the calendar icon to select a different date. 7 Edit the Version Resource Block (VRB) data.

  • Page 110: Merging Local Software Products With The Zenworks Knowledgebase

    Knowledge Base Status Panel Figure 6-2 6.6.1 Merging Local Software Products with the ZENworks Knowledgebase After a Local Software Product is created, you can add it to the ZENworks Knowledgebase so that subsequent scans will identify the product on devices. The Knowledge Base Status panel on the Asset Inventory page (Configuration >...

  • Page 111: Using Administrator-Defined Fields

    Using Administrator-Defined Fields ® ® The following sections provide information about Novell ZENworks 10 Configuration Management features and procedures for administrator-defined fields. Section 7.1, “About Administrator-Defined Fields,” on page 111 Section 7.2, “Creating an Administrator-Defined Field,” on page 111 7.1 About Administrator-Defined Fields Administrator-defined fields allow you to add custom fields to inventory data.
  • Page 112 The User Fields panel shows existing defined fields, along with the following information: Name: The name of the field. Data Type: The data type: character, integer, decimal, or date. Size: The number of alphanumeric characters. This applies only to character-type fields. Edit Type: Specifies how the user enters a response.
  • Page 113 Edit Mask: Select a format from the Edit Mask field list to restrict how a value is entered. The choices are phone, time, and currency. This applies only to character-type fields. 5 Click Next. 6 If you chose List or Combo as the Edit Type in Step 4 on page 112, specify a list of choice values and click Next.
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  • Page 115: Using Reports

    Using Reports ® Reports allow you to view and analyze inventory data from your Management Zone. ZENworks Control Center includes predefined reports you can run along with reports you can customize. This section includes the following topics: Section 8.1, “Using Inventory Standard Reports,” on page 115 Section 8.2, “Using Inventory Custom Reports,”...
  • Page 116 Duplicate Serial Numbers: Shows software products that have multiple instances of the same serial number. High Bandwidth Applications: Shows a count of high-bandwidth products, such as multimedia and file-sharing software. Hot Fix Details: Shows hot fixes and security patches with links to descriptions of the fixes and patches and the machine that they were installed on.

  • Page 117: Running A Standard Report

    Windows Vista Premium Ready: Shows devices capable of running Windows Vista Premium. Windows XP Professional: Shows devices along with data showing whether the device is ready or not ready for Windows XP Professional. 8.1.2 Running a Standard Report 1 In ZENworks Control Center, click Reports. 2 In the Inventory Standard Reports panel, click the folder containing the report you want to run.

  • Page 118: Using Inventory Custom Reports

    4 Click a report to run it. Click the various links on the report for additional information. You can export the report to an Excel, CSV, or PDF format by clicking the corresponding link. In some reports, you can also click Graph to view the data in a bar graph, pie chart, or line graph format.

  • Page 119: Running A Custom Report

    Software Applications (folder): Reports focusing on software applications, such as how many applications were added during a specified time. SW apps added in last 30 days (by product): Shows the software applications that were added during the previous 30 days, grouped by product. SW apps added in last 30 days (by workstation): Shows the software applications that were added during the previous 30 days, grouped by workstation.

  • Page 120: Creating A Custom Report

    3 Click a report. 4 Click Run in the lower left corner. On the report page, click the various links on the report for additional information. You can export the report to an Excel, CSV, or PDF format by clicking the corresponding link. 8.2.3 Creating a Custom Report 1 In ZENworks Control Center, click Reports.
  • Page 121 5 Select the report type. The types are: Devices Software Applications Software Files Hardware Components License Management 6 Select the focus of the report. The options are: Basic Device Attributes Product Filtering File Filtering History 7 Click Continue. 8 Fill in the following fields: Name: Specify the name of the report.

  • Page 122: Scheduling A Custom Report And Sending Notifications

    Summary Criteria: Select your summary filter criteria in the Field, Operator, and Value fields. Use the + icons to add filters; click the - icon to delete a filter. Click OR or AND to toggle back and forth between the two operators 9 Click Save.

  • Page 123: Configuring E-Mail Addresses

    Frequency: Select how often you want to send the notification: yearly, monthly, weekly, daily, once, or never. Output: Select whether you want to store the report, send an e-mail notification that the report is ready, or both. You can also choose to store the results or send a notification only when matching records are found.

  • Page 124: Editing A Custom Report

    8.2.6 Editing a Custom Report 1 In ZENworks Control Center, click Reports. 2 In the Inventory Custom Reports panel, click the folder containing the report you want to edit. 3 Click the report. 4 Click Edit in the lower left corner. 5 Edit the following fields: Name: The name of the report.

  • Page 125: Moving A Custom Report

    Description: The description for your report. Type: This field is display only. It shows the report type you selected. Columns: From the list on the left, select what data you want to include in your report. Use the arrow icons to move the highlighted data selection to the list on the right. Use Ctrl-click to select more than one option at a time.

  • Page 126: Viewing Scheduled Reports By Date And Title

    To delete a folder: 1 In ZENworks Control Center, click Reports. 2 In the Inventory Custom Reports panel, select the folder you want to delete. 3 Click Delete. NOTE: Deleting a folder deletes all the reports in that folder. 8.2.9 Viewing Scheduled Reports by Date and Title Reports that are run on a schedule are stored in a database.

  • Page 127: Inventory Report Rights

    8.3 Inventory Report Rights Inventory Report Rights allow you to manage each administrator’s rights for each folder and its reports. Each report folder has rights associated with it, governing all the reports within that folder. For example, if you have full rights, you can edit a report; but with view/execute rights, you can only see the report and run it.
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  • Page 129: Managing Component Data

    Managing Component Data A component is a hardware or software product associated with a workstation, for example, a ® spreadsheet application or a network interface card. ZENworks Control Center allows you to list a workstation’s components or find workstations with a particular component. After you locate the component, you can edit the component data, such as the product name and serial number.

  • Page 130: Editing The Component Data

    3 Select options for your filter. For example, you could search by machine name or department. 4 (Optional) Create additional filters or filter sets. 5 Click Search. Components matching your search criteria are listed, along with additional information about the component. 9.2 Editing the Component Data 1 Search for a component, as shown in Section 9.1, “Searching for a Component and Viewing...

  • Page 131: Using Administrator-Defined Fields

    4 Select your filter criteria, then click Search. 5 Select a product from the list, then click Select Product. 6 Edit the other fields as desired. 7 Click OK or Apply. 9.2.1 Using Administrator-Defined Fields You can add administrator-defined fields to the Component Details panel to show additional information about the component.
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  • Page 133: Managing Product Data

    Managing Product Data A product is a piece of hardware or software identified by the manufacturer, product name, and ® model/version. ZENworks Control Center allows you to search for products, view details about the product, and classify products according to category and subcategory. The following sections provide more information about managing product data: Section 10.1, “Searching for a Product and Viewing Product Data,”...

  • Page 134: Reclassifying A Product

    3 Select options for your filter. For example, you could search by product category or type. 4 (Optional) Create additional filters or filter sets. 5 Click Search. Products matching your search criteria are listed, along with additional information about the product.

  • Page 135: Creating A New Product Category

    Category Type: The product category, such as CPU or CD-ROM. These are predefined. Category Name: The name of the product category. Source: Specifies whether the category name is a default value (Novell) or a user-defined value (Local). Only Local categories can be edited or deleted.

  • Page 136: Renaming A Product Category

    2 In the Product Categories panel, select a category that you want to create a subcategory for. 3 Click Action > Manage Subcategories. The Product Subcategories panel appears, listing any predefined subcategories for the specified category, and the subcategory source, Local or Novell. 4 Click New. 5 Specify a name in the Subcategory Name field.

  • Page 137: Deleting A Product Subcategory

    You can only rename subcategories whose source is Local. 3 Click Action > Manage Subcategories. 4 Select the category/subcategory pair. 5 Click Edit > Rename. 6 Specify a new name in the Subcategory Name field. 7 Click OK. 10.3.6 Deleting a Product Subcategory 1 In ZENworks Control Center, click Configuration, then click the Asset Inventory tab.
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  • Page 139: A Troubleshooting Asset Inventory

    Troubleshooting Asset Inventory ® The following sections provide solutions to the problems you might encounter with Novell ® ZENworks 10 Configuration Management Asset Inventory: “ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server or obtain settings from the ZENworks Server” on page 139 “LDAP Import Tasks remain in a pending state if run simultaneously”...

  • Page 140: Ldap Import Tasks Remain In A Pending State If Run Simultaneously

    ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference. How do I enable debug logging? Source: ZENworks 10 Configuration Management; Asset Inventory. Action: To enable the logs, see TID 3418069 in the Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp). 140 ZENworks 10 Configuration Management Asset Inventory Reference...

  • Page 141: Unable To Import The Inventory Data Gathered With The Portable Collector In Zenworks Control Center

    “Scanning the Device” (http://www.novell.com/documentation/zcm10/zenagent/data/ inventory_scanning_device.html) in the Novell ZENworks 10 Configuration Management Adaptive Agent Guide (http://www.novell.com/documentation/ zcm10/zenagent/data/bookinfo.html). Event-based and On Refresh schedules fail for the inventory scan and collection data form Source: ZENworks 10 Configuration Management; Asset Inventory. Explanation: If an administrator configures an event-based or On Refresh schedule for an inventory scan and collection data form, the inventory agent fails to invoke the inventory scan and collection data form.

  • Page 142: Unable To Inventory The Bios Details For The Windows 7 64-Bit Devices That Have Smbios

    Unable to inventory the BIOS details for the Windows 7 64-bit devices that have SMBIOS 2.0 or earlier installed Source: ZENworks 10 Configuration Management; Asset Inventory. Explanation: If you want to inventory the BIOS details for the Windows 7 64-bit devices, you must have SMBIOS 2.1 or later installed on these devices.

  • Page 143: B Documentation Updates

    Documentation Updates This section contains information on documentation content changes that were made in this Asset ® ® Inventory Reference for Novell ZENworks 10 Configuration Management. The information can help you to keep current on updates to the documentation. The documentation for this product is provided on the Web in two formats: HTML and PDF. The HTML and PDF documentation are both kept up-to-date with the changes listed in this section.
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