Installation And Upgrade Troubleshooting Strategies; Troubleshooting The Installation - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Installation and Upgrade
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Troubleshooting Strategies
The following sections provide solutions to the problems you might encounter when installing or
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upgrading to Novell ZENworks
Section 1.1, "Troubleshooting the Installation," on page 11
Section 1.2, "Troubleshooting the Upgrade Scripts," on page 13

1.1 Troubleshooting the Installation

"Install randomly fails when zlm-config fails to complete" on page 11
"Zmd hangs randomly on the managed device" on page 11
"Installation of signed packages using rug fails on SLES 9, NLD, and Red Hat platforms" on
page 11
"ZENworks Server installation on SLES 10 fails with the error, "Resolvable not found"" on
page 12
"How do I recover the password for the ZENworks Server?" on page 12
"Executing the rug ref command on the PPC, IPF, and zSeries devices results in exceptions
related to Inventory" on page 12
Install randomly fails when zlm-config fails to complete
Source: ZENworks Linux Management, Installation of the ZENworks Agent.
Action: Re-run zlm-config.
Zmd hangs randomly on the managed device
Source: ZENworks Linux Management, Installation of the ZENworks Agent.
Explanation: The ZENworks Agent (zmd) hangs on the managed device and displays the
message "zmd inactive" when the managed device is kept idle for more than a
day.
Action: Restart zmd on the managed device.
Installation of signed packages using rug fails on SLES 9, NLD, and Red Hat
platforms
Source: ZENworks Linux Management, Installation
Explanation: If the zmd security- level preference is set to signature, the installation of a
signed package using rug would fail with the following error: Unable to
verify package signature.
Action: Do the following:
1 Verify signature manually using the following rpm command:
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Linux Management:

Installation and Upgrade Troubleshooting Strategies

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