Xerox 721 Message Manual page 292

Xerox Customer Support Center
Xerox Customer Service Support Center
XEROX 4635 LASER PRINTING SYSTEM MESSAGE GUIDE
A.
Xerox support services are there to help you if your laser printing
system should develop a severe hardware, software, or
applications problem. If a problem continues after you have
tried all remedial actions suggested in this guide, first notify your
lead operator or systems specialist (depending on your site's
procedures). Contact one of the following centers if the
problem cannot be resolved internally:
• Customer Support Center
• Customer Service Support Center
• Font Center.
The Xerox Customer Support Center is available to address your
applications problems or to direct you to the appropriate
documentation. Throughout this guide, the term "Xerox
Customer Support" refers to the Xerox Customer Support
Center.
The key to effective use of the Xerox Customer Support Center
is correct identification of the problem. Before calling the
center, it is helpful to have the following information available:
• A list of any error messages
• An explanation of how output is different from what was
expected
• Whether the symptoms follow a pattern or occur randomly
• A list of special conditions that may have an effect on the
system, such as:
—Changes made to the host system (e.g., system software)
—Recent service performed on the 4635 LPS
—Whether the application printed properly on the 4635 LPS
prior to the problem.
Your call will first be answered by a call administration
representative who will take the information you have provided,
create a problem statement, and then route your call to the
appropriate support group for resolution.
Consult your Xerox representative for the telephone number in
your area.
The Xerox Customer Service Support Center is available to
address your software- or hardware-related problems, such as
continuous paper jams or poor print quality, if the corrective
action(s) described in this guide or your 4635 LPS operator guide
have not resolved the problem. The Xerox Customer Service
Support Center is referred to as "Xerox Customer Service" or
"Xerox Service" throughout this guide. If the problem continues,
Xerox support services
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