Group Of Three Enquiry Stations - Aastra OpenCom 100 Mounting And Commissioning User Manual

Call Queue
Aastra 610d / 620d / 630d or enter its queue, allowing the Aastra 610d / 620d /
630d to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by
pressing a feature key. Calls which are already in the queue are switched on the
mobile Aastra 610d / 620d / 630d. New calls are signalled on the Aastra 6775
(OpenPhone 75 / OpenPhone 65 or enter its queue.

16.2.2 Group of Three Enquiry Stations

The enquiry stations switch all incoming calls. Incoming calls are administered in
queues. Depending on the number of arriving calls, one to three enquiry stations
in this group are manned. The enquiry stations are each equipped with an
Aastra 6775 (OpenPhone 75 / OpenPhone 65.
Configuration
■
Configure the multi-terminal access or the system access under Telephony:
Ports: S .
0
■
Configure the three Aastra 6775 (OpenPhone 75 / OpenPhone 65 telephones
under Telephony: Devices.
■
Configure a trunk key with its own telephone number for each of the
Aastra 6775 (OpenPhone 75 / OpenPhone 65 telephones under Telephony:
Devices: System telephones.
■
Configure a hunt group of the parallel type under Telephony: Groups: Hunt
Group, and include the three telephone numbers of the trunk keys in this hunt
group.
■
Under Telephony: Call Distribution: Incoming or Telephony: Call Distri-
bution: Incoming DDI route all incoming calls to the number of the hunt
group.
■
In the Configurator, create a new group called "Operators" under User
Manager: User groups. Activate the Call queue and Call waiting protection
authorisations for this group.
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Examples of Use