Aastra 5000 User Manual
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Aastra 5000 User Manual

Communication systems, attendant console
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Aastra 6757
Aastra 5000 Communication Systems
Attendant
console
User's Guide

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  • Page 1 Aastra 6757 Aastra 5000 Communication Systems Attendant console User’s Guide...

  • Page 2: Table Of Contents

    Contents Description of the terminal ......1 Overview ..........1 Attendant console operating keys .
  • Page 3 Contents Programmable keys ....... . 35 Programming a key ........35 Erasing, modifying, exiting programming .
  • Page 4 Mounting the telephone ........55 Installing module M670 on Aastra 6757 ..... . . 57 Programmable key equivalence .

  • Page 5: Description Of The Terminal

    Description of the terminal Overview Your Aastra 6757 terminal has been set to attendant mode. Thanks to the extension module, which has been added to it, you can use it as an attendant console with all the standard functions necessary for proper management of incoming and outgoing calls.
  • Page 6 Description of the terminal Tools key, for accessing: • The ringer settings (ring tones and volume) • The screen contrast settings. Directory key: not active on the terminal when set to attendant mode. R key (flashing): Used during a call to dial another number (example: to call a second correspondent).

  • Page 7: Attendant Console Operating Keys

    Description of the terminal Attendant console operating keys The operating keys are located on the terminal extension. They are described below: CONSOLE OVERLOAD OVERLOAD ON/OFF ACTIVE Signals overload statuses: For activating/deactivating - level 1, indicator light steady the attendant console PUBLIC CCO1 function.

  • Page 8: Interactive Display

    Description of the terminal Interactive display The information provided by the display varies according to context, the programming of the terminal and associated system. Idle: When the terminal is idle, the display shows the number of incoming calls for each arrival (1 - 2 - INTERNAL or TL): PE2:00 PE1:00 INT:01...

  • Page 9: Using Interactive Keys

    Description of the terminal Using interactive keys The lower part of the display contains 6 interactive keys. Each interactive key corresponds to a function proposed on the display. Depending on the case, some interactive keys are not associated with any function. PE2:00 PE1:00 INT:00...

  • Page 10: Alphanumeric Keypad

    Description of the terminal Alphanumeric keypad You can use the alphanumeric keypad to enter letters and figures. The input is based on key correspondence with letters or signs. Text input lets you: • Call by name a correspondent in the system directory •...

  • Page 11: Call Modes

    Call modes Call modes Your telephone proposes various call modes suited to your activities. These features complete the standard handset mode (or discreet mode): lifting the handset to answer or make a call and replacing the handset to end a call. Hands-free mode Handsfree mode lets you make or answer a call without lifting the handset.

  • Page 12: Headset Mode

    Call modes Switching from handset mode to hands-free mode You are discussing in handset mode: • Replace the handset. -> The conversation continues in handsfree mode. The indicator light goes steady on. At the end of the conversation, press the key.

  • Page 13: Amplified Listening Mode

    Call modes Calling a party • Dial your correspondent's number directly on the keypad. -> The dialled number is displayed as it is entered. When your correspondent off-hooks, you can discuss in headset mode. Amplified listening mode Amplified listening mode is used, while the handset is lifted, to listen to a party on the loudspeaker so that other people can take part in the conversation.

  • Page 14: Adjusting The Listening Volume Level

    Call modes Adjusting the listening volume level No matter the mode used (handset mode, handsfree mode, headset or amplified listening mode), the listening volume is adjustable (8 levels). The setting is memorised. To reduce the volume: • Press the - key or the left navigator key. To increase the volume: •...

  • Page 15: Dialling A Common Abbreviated Number

    Call modes Dialling a common abbreviated number You will save time by using common abbreviated numbers. These numbers are programmable by the system manager and are accessible to all the subscribers. Terminal idle or already in communication: 1 - Press 3xxx 2 - Enter an abbreviated number (3xxx).

  • Page 16: Using The Attendant Console

    We recommend that you contact your operator for more information. Note: an Aastra 6757 set to attendant console mode and disabled does not find the features of an ordinary terminal (directory, logs, etc.). Activating / deactivating the attendant console...
  • Page 17 Using the attendant console In case of network or power failure, the indicator light associated with the programmed key MAJOR INCIDENT blinks. In this case: - Contact the system manager. - Then press the MAJOR INCIDENT key to acknowledge the MAJOR alarm and switch off the associated indicator light.

  • Page 18: Answering Calls

    Using the attendant console Answering calls In active mode, the attendant console displays incoming calls and the indicator lights associated with the programmed keys blink. Note: the terminal is free as long as at least one position is available, that is one free CCO key (indicator light off).
  • Page 19 Using the attendant console Answering an internal call The display alerts you when an internal call arrives: PE2:00 PE1:00 INT:01 TL:00 Moreover, the indicator light associated with the INTERNAL blinks. INTERNAL • Press the programmed key INTERNAL to talk to your correspondent.
  • Page 20 Using the attendant console Answering a returned call*: You have transferred an external call to an internal extension. This call has not been answered and is returned to you again. PE2:01 PE1:00 INT:00 TL:00 The indicator light associated with the PUBLIC EXCHANGE 2 blinks.
  • Page 21 Using the attendant console Managing call overload The purpose of the indicator light associated with the OVERLOAD key is to alert you to the arrival of one or more unanswered calls: - first level overload: the indicator light associated with the key goes on, indicating that a new call has arrived whereas all the operators are busy.

  • Page 22: Making A Call

    Using the attendant console Making a call To make a call, you may dial the number directly on the keypad or use the call modes described below. This action automatically sets off an enquiry call if a call is already in progress.
  • Page 23 Using the attendant console Other features*: Depending on the programming made by the system manager, pressing the Comm key gives access to other features. Example: • To access the list of emergency numbers, successively press the interactive Comm keys (-->*), Emergency key then dial the emergency number.
  • Page 24 Using the attendant console To intrude as a third party on a busy terminal Intrude 1 - Press the interactive Intrude key. -> You are connected with both parties. 2 - Press the interactive Mute key to speak with the internal Mute correspondent while putting the other party on hold.

  • Page 25: During A Call

    Using the attendant console During a call Transferring a call to a terminal You are engaged in a call and wish to transfer the call to an internal terminal. 1 - Dial the number of the terminal directly. Note: you can also make a search by name or use the preprogrammed keys.
  • Page 26 Using the attendant console Switching from one party to the other You want to successively switch from one party to the other. • Press the interactive Shuttle key. Shuttle -> You talk alternately with each party, but they cannot communicate with one another. The party presented on the second display line is always the one on hold.
  • Page 27 Using the attendant console Using the mute function The call is set up with a party and you want to have a confidential conversation without the party being able to hear it. 1 - Press -> The handset, handsfree or headset microphone is cut and the indicator light associated with the key is steady on.

  • Page 28: Ending A Call

    Using the attendant console Using the trace function You want the number of the called or calling party (internal or external) to be written in the logbook, for example, to identify a malicious call. During a call: 1 - Press the interactive -->...

  • Page 29: Attendant Console Services

    Attendant console services Attendant console services The attendant console offers a certain number of customizable services. 1 - Press the interactive Funct. key. Funct. 2 - Press the interactive Server key. Server -> The display presents the first available column. More •...

  • Page 30: Programming And Managing The System

    Attendant console services Programming and managing the system * This function is used to: - View a terminal's telephone consumption - Manage restriction mode management - Manage date and time When you have accessed the "SYSTEM MANAGEMENT" heading. View a terminal's telephone consumption: This function lets you know the number of telephone charging units billed for a given terminal on the installation, from the last time its counter was reset.
  • Page 31 Attendant console services Managing restriction modes Installation user rights are granted by the operator and may vary according to time of the day. Example: some international calls may be authorised in the day and local calls only in the evenings or at the weekend.

  • Page 32: Using The Hotel Function

    Attendant console services HHMMSS 2 - Enter the new time in HHMMSS format (hours, minutes and seconds). 3 - Press the interactive Enter key to finish. Enter • You can also put the time forward or backward by one hour, by pressing directly the corresponding interactive key (+ 1 H or - 1 ->...
  • Page 33 Attendant console services Declaring a departure This function is used to deactivate access to the public switched network for the telephone in a hotel room. 1 - Press the interactive Depart. key. Depart. -> The display prompts you to enter the room extension number. 2 - Dial the extension number.
  • Page 34 Attendant console services 4 - Press the interactive Activ. key. Activ. HHMM 5 - Enter the wake-up time you want (HHMM format, i.e. hours and minutes). 6 - Press the interactive Enter key. Enter -> The display confirms the programmed wake-up operation. To change the wake-up time: Modify •...
  • Page 35 Attendant console services Declaring a phonebox This function is used to temporarily authorise calls from a terminal managed from an attendant console. 1 - Press the interactive Phonebox key. Phonebox -> The display prompts you to enter the required extension number.

  • Page 36: Displaying Calls

    Attendant console services Displaying calls This function gives the status of a terminal and indicates the internal or external participants in a conversation. When you have accessed the "DISPLAY COMMUNICATIONS" heading. 1 - Press the interactive Phone bk key. Phone bk 2 - Dial the number of the terminal on which you wish to obtain...

  • Page 37: Monitoring Grouped Lines

    Attendant console services Monitoring grouped lines * This function is used to display the telephone traffic on a group of terminals. Your system manager will communicate the groups' call numbers to you. When you have accessed the "GROUPED LINE SUPERVISION" heading. The display prompts you to enter the grouped line number.
  • Page 38 Attendant console services 3 - Press successively the interactive More key to possibly select More another predefined message. • Depending on the choice, you must complete the message presented or write a free message on the alphanumeric keypad (on two lines of 13 and 19 characters). •...

  • Page 39: Programmable Keys

    Programmable keys Programmable keys You call some parties or colleagues several times a day… You frequently use some telephone functions such as forwarding or supervision. The programmable keys on your terminal can be used to store these numbers or functions and easily access the services offered ( See "Description of the terminal"...
  • Page 40 Programmable keys Programming a number You can program the call number for an internal or external party. After selecting the key to be programmed (the associated indicator light blinks): 1 - Press the interactive Number key. Number -> The display prompts you to enter the number. 2 - Dial the party's number without forgetting the network access...

  • Page 41: Erasing, Modifying, Exiting Programming

    Programmable keys Program a series of codes: This is to program a series of codes that will be interpreted by the set that already has a call in progress. You can, for instance, program a server's access sequence. After selecting the key to be programmed (the associated indicator light blinks): 1 - Press the interactive Tone...

  • Page 42: Identifying Programmed Keys

    Programmable keys Identifying programmed keys Labels are available on the internet in form of an electronic document. You can use them to indicate, for each key, the name of the correspondent or programmed key (the internet address is available on the last page of this document). 1 - Fill in the fields directly from the PC.

  • Page 43: The Supervision Function

    The supervision function The supervision function When programmed on your telephone, the supervision of a set of terminals enables you • Know the status of supervised terminals (free, called, busy) • Call these terminals directly. Note:the supervision of an outside line or network line can also be programmed. In these specific cases, we recommend that you consult your system operator.

  • Page 44: Communicating With The Supervision Function

    The supervision function 8 - Press the interactive Other key to supervise another terminal. Other -> The display prompts you to enter the number of the terminal you wish to supervise. 9 - Dial the extension number then press the interactive Enter key.

  • Page 45: Multi-Key Function

    Multi-key function Multi-key function By default, the attendant console has only one directory number and six customised keys enabling it to handle several calls at the same time (CCO1 to CCO6). It is possible to increase the number of programmed keys or CCOs. The use of these programmed keys or CCOs is the same as the one described in Chapter “Using the attendant console”, Page 12.
  • Page 46 Multi-key function 9 - Press the interactive key to confirm the new programming. -> The display gives the number of keys already programmed for this. 10 - Press the interactive <-Start key then start programming the <- Start multi-key function on at least one other programmable key. Reminder: use the red key to cancel a setting or return to...

  • Page 47: The Multi-Line Function

    The multi-line function The multi-line function An attendant console used in multi-line mode has a second directory number stored on one or more programmable keys (enquiry call management). This function is mainly used to program on the attendant console a private number, for instance, that lets you make and receive calls: Examples: Attendant console enabled...
  • Page 48 The multi-line function 7 - Press the interactive Extens. key. Extens. -> The display proposes to supervise your terminal or another terminal. 8 - Press the interactive key to supervise your terminal. -> The display gives the number of keys set already to supervision mode for this directory number.

  • Page 49: Communicating With The Multi-Line Function When Attendant Console Enabled Mode

    The multi-line function Communicating with the multi-line function when attendant console enabled mode Answering a call When a call arrives on your terminal in multi-line mode, the indicator light associated with the personalised key blinks. Caution: the phone does not ring. •...

  • Page 50: Communicating With The Multi-Line Function In Attendant Console Disabled Mode

    The multi-line function Communicating with the multi-line function in attendant console disabled mode Answering a call: When a call arrives on your terminal in multi-line mode, the terminal rings and the indicator light associated with the personalised key blinks. • Press this programmed key to talk with the correspondent. ->...
  • Page 51 The multi-line function Switching from one party to the other You are in communication with one party with another party on hold. • Successively press the programmed key with the rapidly blinking indicator light to switch from one party to the other. ->...

  • Page 52: Set Settings

    Set settings Set settings Choosing and adjusting the terminal ring tone You can choose a ring tone (16 different ring tones) and adjust the ringer volume (8 levels). 1 - Press Tools. RING -> The display indicates " ". 2 - Press ->...

  • Page 53: Adjusting The Screen Contrast

    Set settings 2 - Press the interactive Program key. Program WHAT DO YOU WANT TO -> The display shows " PROGRAM? " 3 - Press the interactive Ring tone key. Ring tone -> The display proposes two signalling modes. If you wish to disable the melody, D.N.D Press the interactive D.N.D...

  • Page 54: Adjusting The Volume Level Of The Beeps Heard When A Key Is Pressed

    Set settings • Successively press the keys to adjust the display contrast. -> Each time a button is pressed, the contrast changes and the display indicates the new level. 4 - Press to confirm the settings. Adjusting the volume level of the beeps heard when a key is pressed A beep is activated each time a key is pressed.

  • Page 55: Choosing How To Be Alerted To Incoming Calls

    Set settings Choosing how to be alerted to incoming calls Depending on the settings, during a call, you may be alerted by an audible beep to an incoming new call. 1 - Press the interactive Funct. key. Funct. 2 - Press the interactive Program key.

  • Page 56: Miscellaneous

    Miscellaneous Miscellaneous Glossary (terms you need to know) Conference call Three-way call from a call with two parties. Intercept group Group of sets associated to the same group and authorised to intercept calls intended for this group. Tie lines Tie lines connect one company site directly with another. External line A line connected to the public network Digital...

  • Page 57: Troubleshooting Check

    Miscellaneous Troubleshooting Check... Fault detected Possible causes No display Check that the set is connected to the line (dial tone in the earpiece). Check the cord to connect to the line. Check that the other sets in the installation are working. Check the screen contrast setting.

  • Page 58: Installing The Terminal

    (remove cap) To handset Connecting a headset (optional on Aastra 6755 and 6757) Turn the telephone and identify the marked headset socket . Insert the headset cable connector in the socket until it locks. Then slip the cable into the plug as shown in the diagram below.

  • Page 59: Mounting The Telephone

    Installing the terminal The standard connection of the terminals is as follows: A pair is required to connect the sets. We recommend using a shielded cable that is grounded on the splitter side. The line is always wired to the 2 middle contacts of the set's RJ11 connector. If your configuration is different, cords are available to connect the sets to the telephone network: - Standard wall socket (French type): HK1040B (kit of 10 cords)
  • Page 60 Installing the terminal 3 slots on the support to personalise the terminal inclination Wall-mounting Installing the handset attachment system When wall-mounted, the handset is attached to a lug which should be brought out from the shell: 1 - Using a pointed and rigid tool, pull out the lug completely from its slot located where the handset earpiece is placed.

  • Page 61: Installing Module M670 On Aastra 6757

    Installing the terminal Installing module M670 on Aastra 6757 The extension module is used to add 36 additional programmable keys to the terminal. To add the extension module. 1 - Turn the telephone and identify the extension module marked 2 - Remove the socket cover.

  • Page 62: Programmable Key Equivalence

    Installing the terminal Programmable key equivalence This chapter describes the programmable key equivalence when a previous terminal M7xx is replaced with an Aastra terminal 675x, or when a terminal is replaced with another one. Aastra terminal 6757 Extension M670 for Aastra 6757 1 : Key L1 as of R5.1c...

  • Page 63: Tips And Safety

    This device cannot be connected to the public network. This telephone set is designed to be used with a private connection: switching system from the Aastra ranges. The voltages present on this network are classed TRT1 (Telephone Network Voltage) according to standard EN 60-950.
  • Page 64 AMT/PUD/TR/0062/1/1/EN 09/2009 AASTRA 1 rue Arnold Schoenberg Aastra 5000 is a registered trademark of Aastra. Rond-point des Saules Copyright © Aastra 78286 Guyancourt Cedex - France Tel.: + 33 (0)1 30 96 42 00 This document is not contractually binding. The...

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