Aastra Ascotel IntelliGate A150 System Manual
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Aastra Ascotel IntelliGate A150 System Manual

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Table of Contents

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Ascotel® IntelliGate® Communications Systems
System Functions and Features as of I7.9
System Manual
A150
A300
2025
2045
2065

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Summary of Contents for Aastra Ascotel IntelliGate A150

  • Page 1 A150 A300 2025 Ascotel® IntelliGate® Communications Systems 2045 2065 System Functions and Features as of I7.9 System Manual...

  • Page 2: Table Of Contents

    System Functions and Features as of I7.9 Content Safety Information ........11 1.
  • Page 3 System Functions and Features as of I7.9 3. 5 Display for Call Forwarding Unconditional ..... . . 50 3. 5. 1 Information displayed to the called user .
  • Page 4 System Functions and Features as of I7.9 4. 7. 1. 1 Elements of a User Group ........102 4.
  • Page 5 System Functions and Features as of I7.9 5. 3. 3. 1 Response if the call destination is busy ......152 5.
  • Page 6 System Functions and Features as of I7.9 5. 7. 2 Transferring Call Forwarding Unconditional to the Exchange..206 5. 7. 3 Three-Party Connections in the Exchange ..... . 209 5.
  • Page 7 System Functions and Features as of I7.9 7. 7. 3. 2 Incoming calls from the public network......278 7.
  • Page 8 System Functions and Features as of I7.9 8. 4. 4 Deflecting a call during the ringing phase (CD) ....335 8. 4. 5 Reject call ........... . . 337 8.
  • Page 9 System Functions and Features as of I7.9 8. 6. 10 Fetch call ............404 8.
  • Page 10 System Functions and Features as of I7.9 8. 7. 7 Recording malicious calls (MCID) ....... 463 8.

  • Page 11: Safety Information

    WAN links or encrypt the IP packets, for instance using VPN (Vir- tual Private Network). Trademarks Ascotel® and IntelliGate® are registered trademarks of Aastra Technologies Limited. All other trademarks are trademarks of their respective proprietors. Safety Information...
  • Page 12 (quick) user’s guides. Other device-specific information may also be supplied. You can find these documents and up-to-date versions of all the system manuals available for this system at http://www.aastra.com/docfinder. More infor- mation on your device can be found at http://www.aastra.com...

  • Page 13: About This Document

    AIMS (Ascotel® Information Management System) are highlighted in italics and in colour for a clearer orientation. Document information • Document number: syd-0200 • Document version: 3.0 • Valid for systems as of: I7.9 • © 11.2009 • Download document: https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0200_en.pdf?get&DNR=syd-0200 Safety Information...
  • Page 14 System Functions and Features as of I7.9 Safety Considerations Special hazard alert messages with pictograms are used to signal areas of particular risk to people or equipment. Hazard Failure to observe information identified in this way can put people and hardware at risk through electrical shock or short-circuits respectively.

  • Page 15: Numbering Plan

    System Functions and Features as of I7.9 Numbering Plan This Chapter features the different types of internal and external numbering plans available in the various systems. It explains the differences between internal numbering plans for the private network and external numbering plans for the public network. It tells you what you need to know when creating numbering plans for each particular network.
  • Page 16 System Functions and Features as of I7.9 Numbering Plan Identifier E.164 Numbering plan E.164 comprises the following types of number: Tab. 1 E.164 types of number Type Of Number Structure Example users [SN] 624 11 11 National [NDC] [SN] 32 624 11 11 International [CC] [NDC]...
  • Page 17 System Functions and Features as of I7.9 PNP Numbering Plan Identifier The PNP numbering plan comprises the following types of number: Tab. 2 PNP types of number Type Of Number Structure Example Level 0 [RIN] 1313 Level 1 [RP1] [RIN] 60 1313 Level 2 [RP2] [RP1] [RIN] 62 60 1313 The system supports private networks up to and with Level 1...

  • Page 18: The System's Numbering Plan

    System Functions and Features as of I7.9 2. 2 The System's Numbering Plan The system's internal numbering plan is the numbering plan used for a stand-alone PBX or a PINX in a private network. The numbers entered in the numbering plan are used both to dial up call destinations in the PBX and to execute control functions..
  • Page 19 System Functions and Features as of I7.9 Tab. 3 Categories in the system's numbering plan with allocated numbers Category Number / Number Range Name Explanation Number Number range Explanation Exchange access, Busi- Call charges are added up on <ext. call No.> Prefix, truncated ness Business Telephony...
  • Page 20 System Functions and Features as of I7.9 Category Number / Number Range Name Explanation Number Number range Explanation Abbreviated dialling Other, user-definable num- 7000 to – bers are stored under these 7999 numbers Call Distribution Ele- Call distribution elements Not allo- –...

  • Page 21: Exchange Access Categories

    System Functions and Features as of I7.9 2. 2. 2 Exchange Access Categories Tab. 4 Exchange access categories in the internal numbering plan Category Name Name Explanation Number Number range Explanation Exchange access, Busi- Call charges are added up <ext. call No.> Prefix, truncated ness on the Business Telephony...

  • Page 22: Category For Abbreviated Dialling

    System Functions and Features as of I7.9 2. 2. 3 Category for abbreviated dialling Tab. 5 Abbreviated dialling category in the internal numbering plan Category Name Name Explanation Number Explanation Abbreviated dialling Other, user-definable numbers are 7000 to stored under these numbers 7999 Initialization values for Switzerland Abbreviated dialling numbers facilitate the exchange traffic for numbers that are...
  • Page 23 System Functions and Features as of I7.9 Stored Numbers If an external number is stored, the exchange access prefix must also be entered at the same time. Prefix and number must be separated with a hyphen. The hyphen ensures that when the number is dialled via a line key, the exchange access prefix is truncated.

  • Page 24: Category For Emergency Number

    System Functions and Features as of I7.9 2. 2. 4 Category for emergency number Tab. 6 Category for emergency number Category Name Name Explanation Number Explanation Emergency number This number is assigned an emergency Up to 10 emergency numbers number destination under which three des- can be defined, all of them tination numbers are stored (depending on assigned the same emer-...

  • Page 25: Category For Internal Users

    The numbers within this category are assigned one or more terminals. The follow- ing terminal types are possible: • AastraSystem terminals • Aastra system terminals (phones, Pocket Adapters, etc.) • DECT Aastra GAP or 9d handsets (see "DECT terminals", page •...

  • Page 26: Ip Terminals

    Tab. 356, page 509) or make internal/external calls. With the Aastra Mobile Client GSM application for certain GSM devices, all the main telephony functions are available with menu prompting. See also: More detailed information on GSM integration can be found in the "Inter- faces and Terminals"...

  • Page 27: Virtual Terminals

    System Functions and Features as of I7.9 2. 2. 5. 5 Virtual terminals Virtual terminals respond in the same way as analogue internal terminals except that they • do not physically occupy a port as there is no hardware involved, •...

  • Page 28: Dct Terminals

    System Functions and Features as of I7.9 2. 2. 5. 6 DCT terminals A DCT terminal is the DECT radio system DCT 1800 , which allows very large DECT systems to be implemented (see also "Ascotel® Mobility Interface (AMI)", page 506).
  • Page 29 System Functions and Features as of I7.9 Entering PISN Users There are two ways of entering PISN users: • A PISN user’s call number is entered in full and unequivocally (Fig. 3, page PINX 2). • One number with wildcards is entered for several PISN users (PISN user group, Fig.
  • Page 30 System Functions and Features as of I7.9 Entering the Number of a PISN User in Full A complete PISN user number unequivocally identifies a user at another PINX or a virtual user. Each unequivocal number of a PISN user can be allocated a name in the user con- figuration.
  • Page 31 System Functions and Features as of I7.9 Example of Entering PISN Users Fig. 4 PISN with two regions Tab. 9 Entering PISN users in PINX 2 Number Variant PINX 1 PINX 3 PINX 4 entries Number in full 200,201...299 60200, 60201...60299 60300, 60301...60399 Numbers partly with wild- 20X, 21X...29X...

  • Page 32: Separate Regional Prefix Category

    System Functions and Features as of I7.9 2. 2. 7 Separate Regional Prefix Category Tab. 10 Category for separate regional prefix in the internal numbering plan Category Number / Number Range Name Explanation Number Explanation Separate Regional Pre- Level 1 prefix for region allo- Not allocated Prefix, truncated on detec- cation in the PISN...

  • Page 33: Shared Numbering Plan

    System Functions and Features as of I7.9 2. 2. 8 Shared Numbering Plan PISN users are structured in the internal numbering plans of the PINX. From the PINX’s viewpoint its own users are internal users and the users of the other PINXs are PISN users.

  • Page 34: Pisn With Different Regions

    System Functions and Features as of I7.9 2. 2. 9 PISN with different Regions A PISN can be divided into several regions. Each region is identified by its regional prefix. Users who call a user in a different region first dial the prefix of the destination re- gion, then the internal number of the user they want.

  • Page 35: Identification Elements

    System Functions and Features as of I7.9 Identification Elements Correctly identifying and displaying a call is the essential requirement for adequately implementing the system's networking philosophy. This Chapter looks at how the ori- gin of a call is identified using different ringing tone patterns and how the caller's number (CLIP) or name (CNIP) is displayed.
  • Page 36 System Functions and Features as of I7.9 Calls with the Internal ringing pattern: • Calls from internal users • Calls from the public network if Ringing pattern single ringing tone is set in the terminal configuration (setting for analogue terminals only). Calls from users from the private network (PISN users): –...
  • Page 37 System Functions and Features as of I7.9 Alternative for the Aastra 5300, Aastra 5300ip series of system terminals and the Aastra 2380ip IP softphone Different ringing melodies can be configured separately in the terminal configura- tion for each system terminal to help differentiate between internal and external calls.

  • Page 38: Displaying Numbers (Clip) And Names (Cnip)

    System Functions and Features as of I7.9 3. 2 Displaying Numbers (CLIP) and Names (CNIP) During both the ringing phase and the call itself the caller’s call number or name (or both) are shown on the terminal’s display. • The indication of the caller’s phone number is referred to as CLIP (Calling Line Identification Presentation).
  • Page 39 System Functions and Features as of I7.9 The CLIP and COLP numbers also contain the information of the NPI numbering plan type and the TON Type of Number (see "Numbering Plan Identifiers", page 15). The system needs this additional information for a correct number analysis, partic- ularly as a PINX in a PISN.

  • Page 40: Displaying The Clip

    System Functions and Features as of I7.9 3. 2. 1 Displaying the CLIP CLIP functions process incoming and outgoing calls. CLIP from A CLIP from C haz1028aaena0 Fig. 11 CLIP of an incoming and an outgoing call CLIP of an Incoming Call User A calls user B: User A sends his CLIP, which is received in the PBX by the trunk group, processed and displayed to user B.

  • Page 41: Analysing And Editing The Clip

    System Functions and Features as of I7.9 3. 3. 1 Analysing and Editing the CLIP The following information is necessary for specifying the CLIP properties in a PISN correctly. . This sub-chapter can be skipped in the case of the configuration of a stand-alone PBX.

  • Page 42: Presentation Of The Clip On The Terminal

    System Functions and Features as of I7.9 3. 3. 2 Presentation of the CLIP on the Terminal Call from the Public Network If a call originates from the public network, the prefix for Business exchange access followed by a hyphen is added to the CLIP number (e.g. 0-333 33 33) so that the called party can call back simply by dialling the number displayed.

  • Page 43: Replicating The Name Display In The Pbx

    System Functions and Features as of I7.9 3. 3. 3 Replicating the Name Display in the PBX The PBX will try to assign a name to the CLIP number of an incoming call from the public network and to display that name on the system terminal (CNIP). A search is therefore carried out in the PBX card files for a match for the CLIP number.

  • Page 44: Flow Charts For Name Identification (Cnip)

    System Functions and Features as of I7.9 3. 3. 4 Flow charts for name identification (CNIP) [1] Possible prefixes: own prefix, country code, area code or own regional prefix. [2] Continues on Fig. 13, page Fig. 12 Analysis and processing of an incoming call in the PBX Identification Elements...
  • Page 45 System Functions and Features as of I7.9 From Fig. 12, page Fig. 13 Presentation of the CLIP / CNIP of an incoming call on the terminal Identification Elements...

  • Page 46: Clip With Outgoing Calls

    System Functions and Features as of I7.9 3. 4 CLIP with Outgoing Calls With an outgoing call the CLIP number is transmitted along with the NPI and TON information. In principle there are two possible variants for creating a CLIP number: •...

  • Page 47: Entering A Fixed Clip

    System Functions and Features as of I7.9 3. 4. 2 Entering a fixed CLIP In practice a permanent CLIP number is used if the CLIP of the user concerned is al- ways to remain the same in the public network, regardless of the path used for routing an outgoing call.

  • Page 48: Clip Flowcharts For Outgoing Calls

    System Functions and Features as of I7.9 3. 4. 4 CLIP flowcharts for Outgoing Calls Continues in Fig. 16, page Fig. 14 CLIP of an outgoing call to an external user in the public network Continues in Fig. 16, page Fig.
  • Page 49 System Functions and Features as of I7.9 From Fig. 14, page 48 Fig. 15, page 48 Fig. 16 Creating an automatic CLIP for outgoing calls Identification Elements...

  • Page 50: Clip Display With A Virtual Network Pisn User

    System Functions and Features as of I7.9 3. 4. 5 CLIP Display with a Virtual Network PISN User A public network user can be set up as a virtual PISN user in the PBX. Internal users will then perceive the user as another internal user: A call is signalled with the inter- nal ringing pattern.

  • Page 51: Information Displayed To The Called User

    System Functions and Features as of I7.9 3. 5. 1 Information displayed to the called user The called user sees not only the caller's name and number but also that the call was redirected and who redirected it (redirecting information). Example: User A calls user B, who has redirected to user C.

  • Page 52: Incoming Call With Cde Overflow

    System Functions and Features as of I7.9 3. 5. 1. 2 Incoming call with CDE overflow If in the event of a CDE overflow the call is routed from one call distribution ele- ment to another due to the entries under CDE if busy CDE if no answer, the redi-...

  • Page 53: Incoming Call With Local Call Forwarding

    System Functions and Features as of I7.9 3. 5. 2. 1 Incoming call with local call forwarding The caller's configuration possibilities for the redirecting information depend on the call's origin: If the caller is • a user in the local PINX, the redirecting information is always transmitted to the user who is calling.

  • Page 54: Clip / Colp Settings

    System Functions and Features as of I7.9 3. 6 CLIP / COLP Settings The following settings affect the CLIP and, by analogy, the COLP, too. Fig. 17 CLIP incoming Fig. 18 CLIP outgoing Identification Elements...
  • Page 55 System Functions and Features as of I7.9 Tab. 13 CLIP related settings Configuration Element Parameter Affect on CLIP Incoming Outgoing ✓ users Automatic CLIP CLIR ✓ CLIR for redirecting COLR ✓ COLR for redirecting Numbering plan NPI ✓ Type of number TON ✓...

  • Page 56: Users

    System Functions and Features as of I7.9 3. 6. 1 users Call to the Public Network Call to the public network with exchange access prefix via a trunk group with Net- work type = public: Automatic CLIP = yes, the DDI number will be used as CLIP if the user is himself reachable by incoming calls via the path trunk group →...

  • Page 57: Pisn Users

    System Functions and Features as of I7.9 3. 6. 2 PISN users Number setting The call number entered under Number is compared with the CLIP number of an in- coming call. If the two numbers match up, the PISN user number is displayed as the CLIP with private level...
  • Page 58 System Functions and Features as of I7.9 ECT information If the parameter ECT information the new CLIP is also transmitted in the event of a call transfer to the exchange, provided the network interface involved is in the same trunk group. Example: Internal user A calls internal user B, who transfers to external user C.

  • Page 59: Clip/Clir Settings

    System Functions and Features as of I7.9 3. 6. 4 CLIP/CLIR settings These settings are used to truncate prefixed access digits so that the CLIP number is as short as possible. To enable the PBX to interpret CLIP numbers correctly, the system’s own regional prefixes need to be entered under CLIP/CLIR: •...

  • Page 60: Examples Of Clip Displays In The Pisn

    System Functions and Features as of I7.9 3. 7 Examples of CLIP Displays in the PISN Various scenarios are used in a sample network to illustrate how CLIP displays are handled in a PISN.Fig. 19, page 60 shows the sample network. PINX 3 Fig.

  • Page 61: Pisn-Internal Calls

    System Functions and Features as of I7.9 3. 7. 1 PISN-Internal Calls Ordinary PISN-Internal Call User C (340) on PINX 2 calls user A on PINX 1 by a direct route. Both users belong to the same region. PINX 1 Fig.
  • Page 62 System Functions and Features as of I7.9 PISN - Internal Call with Overflow Routing User C (340) on PINX 2 calls user A on PINX 1 via PINX 3 as all the available communi- cation channels between PINX 2 and PINX 1 are busy. PINX 3 belongs to Region 60. PINX 2 Fig.

  • Page 63: Outgoing Calls To The Public Network

    System Functions and Features as of I7.9 3. 7. 2 Outgoing Calls to the Public Network Call to the Public Network via a Gateway PINX User C (340) on PINX 2 calls user F on the public network via PINX 1. PINX 1 has a DDI number for user C (54).
  • Page 64 System Functions and Features as of I7.9 Call to the Public Network via a Gateway PINX with Overflow Routing User C (340) on PINX 2 calls user F on the public network via PINX 3 as all the availa- ble communication channels between PINX 2 and PINX 1 are busy. PINX 3 does not have a DDI number for user C.
  • Page 65 System Functions and Features as of I7.9 Call to the Public Network via a Gateway PINX with Overflow Routing and Automatic CLIP User B (330) on PINX 2 calls user F on the public network via PINX 3 as all the availa- ble communication channels between PINX 2 and PINX 1 are busy.

  • Page 66: Incoming Calls From The Public Network

    System Functions and Features as of I7.9 3. 7. 3 Incoming calls from the public network User G on the public network calls user C on PINX 2 via PINX 1. He dials 055 555 55 54. PINX 1 Fig. 25 Example 6: User G calls user C (excerpt from Fig.
  • Page 67 System Functions and Features as of I7.9 Call from the Public Network with Overflow Routing User G on the public network calls user C on PINX 2 via PINX 1 and PINX 3 as all the available communication channels between PINX 2 and PINX 1 are busy. He dials 055 555 55 54.
  • Page 68 System Functions and Features as of I7.9 Call made by a PISN user in the public network PISN user E (310) on the public network calls user C on PINX 2 via PINX 1. He dials 055 555 55 54. PINX 2 Fig.

  • Page 69: Clip Format For Transit Connections In Networks

    System Functions and Features as of I7.9 3. 7. 4 CLIP format for transit connections in networks Different CLIP formats are sometimes used in a PISN with PINX in different coun- tries, with QSIG connection of third-party systems or applications, and with con- nections via an SIP network.

  • Page 70: Clip On Analogue Exchange Accesses

    System Functions and Features as of I7.9 3. 8 CLIP on analogue exchange accesses The system A150 and A300 are capable of receiving the number of incoming calls on analogue exchange accesses and forwarding it to terminals. This requires a number of settings to be made in AIMS.

  • Page 71: Routing Elements

    System Functions and Features as of I7.9 Routing elements The purpose of a routing element is to distribute incoming and outgoing calls to their destinations. This Chapter features all the elements involved in call routing. The settings allocated to a routing element are carried out in the system configuration. The multi- tude of setting options does, however, involve a considerable amount of configuration.
  • Page 72 System Functions and Features as of I7.9 Network interfaces Network interfaces provide the access to the PBX from the outside. The settings for the network interfaces are used to specify network-specific characteristics (e.g. point-to-point or point-to-multipoint connection or the distribution of B channel groups at the primary rate access).
  • Page 73 System Functions and Features as of I7.9 User Groups In a user group incoming and internal calls are routed to a group of internal desti- nations in accordance with a pre-configured call distribution pattern (see page 100). User configuration All the user-specific settings are grouped together in the user configuration. This chapter deals exclusively with settings that are specific to routing and identifica- tion (see page...

  • Page 74: Trunk Groups

    System Functions and Features as of I7.9 4. 2 Trunk groups Fig. 29 Trunk groups in relation to the other routing elements Network interfaces with the same characteristics are grouped together in a trunk group. For example, it is specified whether the network interfaces allocated to a trunk group are connected to a private network or the public network.

  • Page 75: Trunk Groups Of Network Interfaces

    System Functions and Features as of I7.9 4. 2. 1 Trunk Groups of Network Interfaces General Rules and Settings A network interface can only be assigned to a single trunk group. A trunk group contains either analogue or digital network interfaces (the network interface entered first is decisive).
  • Page 76 System Functions and Features as of I7.9 S Interface as the Network Interface An S interface set as external is also classified as a network interface and can be as- signed to a trunk group. Note: If an S interface is reconfigured within a trunk group (to ETSI or V2), it is no longer a network interface and is removed from the trunk group.
  • Page 77 System Functions and Features as of I7.9 Configuration: Once a trunk group contains a B-channel group, the trunk group’s protocol can no longer be changed. For this reason it is important to proceed using the following configuration stages: Enter the network interface of the basic or primary rate access in the first trunk group (e.g.

  • Page 78: Routing Functions Of The Trunk Group For Incoming Calls

    System Functions and Features as of I7.9 4. 2. 2 Routing Functions of the Trunk Group for Incoming Calls The following incoming routing functions are assigned to the trunk group: • Restricting the number of calls incoming simultaneously per trunk group •...
  • Page 79 System Functions and Features as of I7.9 Tip: It is a good idea to name trunk groups according to the origin of their lines (e.g. "Public ISDN", "Analogue", "Leased Line Geneva", etc.). This ensures greater clarity during configuration work. Generating a Ring-back Tone With the settings outgoing call, ring-back tone incoming call, ring-back tone...
  • Page 80 System Functions and Features as of I7.9 Hold and Three-party Conference in the Exchange For three-party conference in the exchange see "Three-Party Connections in the Ex- change", page 209. Truncate DDI setting "Direct Dialling Plan (DDI plan)", page Ascotel® IntelliGate® Net: In an AIN the nodes may be spread over different regions or even coun- tries.

  • Page 81: Route

    System Functions and Features as of I7.9 4. 3 Route Fig. 31 Routes in relation to the other routing elements The route function applies only to outgoing calls. A route determines the direction of outgoing calls through allocation to trunk groups.

  • Page 82: The Route's Routing Functions

    System Functions and Features as of I7.9 4. 3. 1 The Route’s Routing Functions The route is allocated the following outgoing routing functions: • Routing an outgoing call to one or more trunk groups • Restricting the number of calls outgoing simultaneously •...

  • Page 83: Other Routing Functions For Outgoing Calls

    System Functions and Features as of I7.9 Initialization Settings • After initialization, route 1 is allocated trunk groups 1 and 2. • After initialization, route 3 is allocated trunk group 1 (route for remote alarming). • On 2025 and 2045 systems all routes are allocated the numbers from 170 up- wards in the numbering plan.
  • Page 84 System Functions and Features as of I7.9 Adding a Prefix to the Call Number Send access code is used to define a prefix which is added to a call number (which no longer has an exchange access prefix). The prefix can be used to transmit a call to the public network via a third-party PINX by specifying a route number as the exchange access prefix for the gateway PINX..

  • Page 85: Direct Dialling Plan (Ddi Plan)

    System Functions and Features as of I7.9 4. 4 Direct Dialling Plan (DDI plan) Fig. 33 Direct dialling plans in relation to the other routing elements Direct dialling is used to reach internal users directly from the public network or from another PINX.
  • Page 86 System Functions and Features as of I7.9 Several Direct Dialling Plans per PBX / PINX Several direct dialling plans are available. This ensures that the same user can be reached from the outside via different network accesses and that the correct CLIP is also transmitted in outgoing traffic.
  • Page 87 System Functions and Features as of I7.9 DDI number Call distribution DDI number Call distribution DDI number Call distribution element element element Reference number haz0781aaena0 1. Create 2. Allocate 3. Delete When direct dial numbers are created, call distribution elements are assigned automatically Several direct dial numbers can be allocated to one call distribution element.

  • Page 88: Call Distribution Element (Cde)

    System Functions and Features as of I7.9 4. 5 Call Distribution Element (CDE) Fig. 36 Call distribution elements in relation to the other routing elements Routing elements...
  • Page 89 System Functions and Features as of I7.9 Call distribution elements are used to route an incoming call to an individual desti- nation or to a combination of destinations. Each call distribution element is assigned a switch group. The destinations can be specified differently for all three switch positions of the switch group.

  • Page 90: Call Destination

    System Functions and Features as of I7.9 4. 5. 1 Call destination With the destination information of a call distribution element an internal call or an external incoming call can be routed to individual destinations or combinations of destinations. Individual Destinations A call is routed is to one of the following destinations: •...
  • Page 91 System Functions and Features as of I7.9 Fig. 37 Destinations of the call distribution element Alternative Destinations A call distribution element can be linked with two other call distribution elements for the routing to alternative destinations: • One of the call distribution elements is used for the routing to alternative desti- nations if a call at the original destination is not answered.
  • Page 92 System Functions and Features as of I7.9 Alternative Destination if no Answer If at the original destination the call is neither answered nor forwarded within a configurable period of time (CDE forwarding time setting), it is routed to the call dis- tribution element entered under CDE if no answer.
  • Page 93 System Functions and Features as of I7.9 Courtesy (announcement prior to answering) A previously activated Courtesy will remain activated if the call is routed to the al- ternative destination. Courtesy is not reactivated at the next CDE. Alternative Destination is Busy If the original destination is busy, the call is routed to the call distribution element entered under CDE if...
  • Page 94 System Functions and Features as of I7.9 Application Example of an Overflow Implementing an overflow from a busy user group (e.g. Purchasing group) to an- other user group (e.g. Customer Service group). Call distribution element 2 Network -> UG 2 UG 2 haz1205aaena0 ->...

  • Page 95: Routing Functions For Incoming Calls

    System Functions and Features as of I7.9 4. 5. 2 Routing Functions for Incoming Calls Call distribution is allocated the following incoming routing functions: • Routing a call to a destination, depending on the position of the allocated switch group (see "Call destination", page 90).

  • Page 96: Other Functions And Settings Of The Cde

    System Functions and Features as of I7.9 4. 5. 4 Other Functions and Settings of the CDE Name Name is used to assign a name to each call distribution element. The name is used for identification purposes. • With incoming calls it is displayed on the system terminal. •...

  • Page 97: Switch Groups

    System Functions and Features as of I7.9 4. 6 Switch Groups With the aid of the switch groups the routing configuration for the system can be conveniently adapted to the time and situation-related requirements of the cus- tomer. This means for example that calls during the day can be routed differently to calls at night, or differently at times with a high call volume to times with a low call volume (e.g.
  • Page 98 System Functions and Features as of I7.9 Switching groups Incoming calls Internal and PISN-internal destinations Incoming calls Courtesy groups Emergency calls Internal, PISN-internal or external destinations Outgoing calls Internal and external barred-code checks Internal calls Internal barred-code checks Door bell Internal destinations haz0716aaenc0 Fig.
  • Page 99 System Functions and Features as of I7.9 – A card’s control inputs can control one or more switch groups. – The same switch group can only be switched by the control inputs of one card. Application Example for Switch Groups If the secretary is the last person to leave the office at 6.30 p.m., she activates the night service using the menu selection on the Office 45 or an external switch.

  • Page 100: User Group

    System Functions and Features as of I7.9 4. 7 User Group Fig. 42 User groups in relation to the other routing elements In a user group incoming and internal calls are routed to a group of internal desti- nations in accordance with a pre-configured call distribution pattern. Routing elements...
  • Page 101 System Functions and Features as of I7.9 Incoming Calls User groups are selected by means of their call numbers or names (name selec- tion). The call numbers of user groups are a separate category of the numbering plan. CFU or CFNR cannot be made to a user group (except for user groups with special functions and user groups configured as "large").

  • Page 102: Ordinary User Groups

    System Functions and Features as of I7.9 4. 7. 1 Ordinary user groups 4. 7. 1. 1 Elements of a User Group A user group consists of one or more of the following elements: • Member group: Group with up to 16 internal users (members). Each user can be allocated several terminals (see "One Number user concept", page 322).
  • Page 103 System Functions and Features as of I7.9 All the elements can be connected to each user group in the user group configu- ration (see Tab. 23, page 103 Tab. 23 How user group elements are connected Element Added on by: Member group Entering at least one user as member of the group Operator Console...

  • Page 104: Call Distribution In The Member Group

    System Functions and Features as of I7.9 4. 7. 1. 2 Call distribution in the member group There are three possibilities for call distribution to the members within member line group: • Global • Linear • Cyclic Global Call Distribution In a global call distribution all the available members in the group are called simul- taneously.
  • Page 105 System Functions and Features as of I7.9 Cyclic call distribution Call distribution is the same as in the linear variant except that each new call is first signalled in each case to the next member in the row. Fig. 46 Cyclic call distribution Delayed Calls to Subgroups The members of the member group element can also be subdivided into a main...
  • Page 106 System Functions and Features as of I7.9 In Summary In a user group there are two selectable times that can be used for controlling call distribution. Both are preconfigured in the system configuration: • The delay time affects – The user group elements. It can be activated and deactivated for each ele- ment.
  • Page 107 System Functions and Features as of I7.9 Rules in the member group Any member of a member group can use the menu selection or a */# procedure to log out of (#48xx) or log into (*48xx) a user group (see also "User group: Logging in and logging out", page 465.
  • Page 108 System Functions and Features as of I7.9 Cyclic call distribution and CFNR of user group members *67 (Call Forwarding Busy) and *61 (Call Forwarding on No Reply) to any destina- tions can always be activated without causing the members to be excluded from the user group.

  • Page 109: Large User Groups

    System Functions and Features as of I7.9 DECT terminals DECT terminals are allocated to a user in the same way as other terminals. The fol- lowing restrictions apply: • Only one DECT terminal per user is allowed. • In the UGs 1...16 (system 2065 1...24) the DECT group call is used for those DECT terminals on which the parameter Busy if busy is set to...

  • Page 110: User Groups For Voice Mail And Other Applications

    System Functions and Features as of I7.9 4. 7. 3 User Groups for Voice Mail and Other Applications User group 17 (System 2065: UG 25) has been designed to accommodate a Voice Mail server. User groups 18 to 21 (System 2065: 26 to 29) are provided for applications that re- quire a call forwarding to a user group.

  • Page 111: User Groups 14, 15 And 16

    System Functions and Features as of I7.9 4. 7. 3. 1 User Groups 14, 15 and 16 After initialization, the element Operator Console and the first four users are en- tered as members in a user group 16. After an initialization each trunk group is allocated call distribution element 1. It is allocated user group 16 as the destination for all three switch positions.

  • Page 112: User Groups 30 - 99

    System Functions and Features as of I7.9 4. 7. 3. 3 User groups 30 - 99 Note: With user groups 30 - 99 (available only in the 2065 system) no DECT group calls are possible, i. e. all DECT terminals in these user groups are called individually.

  • Page 113: User Configuration

    System Functions and Features as of I7.9 4. 8 User Configuration Fig. 48 User configuration in relation to the other routing elements All the user- and terminal-specific settings are grouped together in the user config- uration. This chapter deals with the following topics: •...

  • Page 114: Routing Functions For Incoming Calls

    System Functions and Features as of I7.9 4. 8. 1 Routing Functions for Incoming Calls The incoming routing functions in the user configuration are as follows: • for terminals, the allocation of the internal user number to one or more physical destinations (terminal interface, terminal selection digit and terminal type) •...
  • Page 115 System Functions and Features as of I7.9 Classes of Service Enable or restrict authorizations to make outgoing phone calls to the public net- work from an allocated terminal. The following are excluded from the barring: • Dialling abbreviated dialling numbers •...

  • Page 116: Operator Console

    AD2 interface of a system terminal; on the Office 1560IP this is done via IP, for example via a headset connected to the PC. • The Aastra 5380/5380ip system terminal can be used as an AD2 or IP Operator Console in combination with an Aastra M535 expansion keypad.
  • Page 117 On an Aastra 5380/5380ip or Office 45 Operator Console the calls are provided on the line keys. If all the line keys are busy, the calls will be placed into the internal call queue.

  • Page 118: Routing Functions For Outgoing Calls

    1. Routing an Internal Call Internal calls (on the Aastra 5380/5380ip and Office 45 calls set up via the personal key) are routed in the same way as an ordinary internal user.
  • Page 119 System Functions and Features as of I7.9 The configuration as a two-company system only affects the display on the Opera- tor Console. The following points need to be taken into account to ensure that the two-company operation is clearly separated: •...

  • Page 120: Capolinea

    System Functions and Features as of I7.9 4. 9. 4 Capolinea The purpose of the Capolinea feature is to ensure that each incoming call is an- swered. Therefore calls not answered by the destination users are routed to alterna- tive destinations (see "Response if busy", page 152).
  • Page 121 System Functions and Features as of I7.9 Configuration Notes Tab. 25 Destination configuration in the call distribution element: Capolinea desti- Switching posi- Com- Destinations nation tion pany 1 (Day) User 2 (Night) User + UG 15 User + UG 16 User + UG 15 User + UG 14 Here UG 16 is already configured and hidden as the destination;...

  • Page 122: General Bell

    System Functions and Features as of I7.9 4. 10 General bell Calls with the general bell as destination can be signalled visually or acoustically using an external supplementary equipment. The call can be taken from any termi- nal (see "Answering general bell", page 448).

  • Page 123: Using Terminals As Key Telephones

    The following system terminals can be configured as key telephones: • Office 35/35IP • Office 45/45pro • Aastra 5370/5370ip • Aastra 5380/5380ip A system terminal automatically becomes a key telephone as soon as a KT line is placed on one of the terminal's line keys.

  • Page 124: Kt Lines And Line Keys

    System Functions and Features as of I7.9 4. 11. 2 KT lines and Line Keys Fig. 50 Key telephones in relation to the other routing elements KT Lines Each call distribution element is allocated under its reference number one or more lines for key telephones (KT lines) if (or destination combinations with that desti- nation) has been set as the destination (see...
  • Page 125 System Functions and Features as of I7.9 Line Keys Each line key of a key telephone is allocated to a KT line. For example one line key is allocated to KT line "1/1", another to KT line "1/2". The first digit is the reference number of the call distribution element;...
  • Page 126 System Functions and Features as of I7.9 Terminating KT Lines and through KT Lines Any number of line keys from different key telephones can be allocated to the same KT line. If only one key telephone is allocated to one or several identical KT lines, we talk of a terminating KT line (TL).

  • Page 127: Incoming Calls Via A Kt Line

    System Functions and Features as of I7.9 4. 11. 3 Incoming Calls via a KT Line All calls can be routed to a KT line if the destination is defined in the correspond- ing call distribution element: • Calls from the public ISDN network •...
  • Page 128 System Functions and Features as of I7.9 Transferring to a Key Telephone A call transferred to a key telephone is offered on the key telephone’s personal key or on a line key. If the call comes from the public network, it is signalled with the ex- ternal ringing pattern.

  • Page 129: Outgoing Calls Via A Kt Line

    System Functions and Features as of I7.9 4. 11. 4 Outgoing Calls via a KT Line A KT line can be configured either as an outgoing line to the network or as a normal internal line. KT Line as an Outgoing Line to the Network Direct network access is enabled when a call is set up: The network dialling tone is obtained.

  • Page 130: Application Examples For Key Telephones

    System Functions and Features as of I7.9 4. 11. 4. 1 Application Examples for Key Telephones Destination Combination KT+UG The combined destination KT line and user group 5 has been configured in call dis- tribution element 1 with number 200 in the numbering plan. Two line keys are connected to the KT line 1/1 It is therefore a through KT line The first line key belongs to the key telephone with user number 211;...

  • Page 131: Destination Kt

    System Functions and Features as of I7.9 4. 11. 4. 2 Destination KT Travel agency Application The number for the travel agency’s Africa Desk is listed in the telephone directory under the number 222 22 20. Calls for travel to Africa are first route to the Africa Desk At the Africa Desk the calls are answered by employees 1 to 3.
  • Page 132 System Functions and Features as of I7.9 Substitution Circuit The first call is answered by the manager personally; a second simultaneous call will ring on the deputy manager’s set; the third call will ring in the secretary; the fourth caller will obtain "busy". The calls can be visually signalled everywhere im- mediately.

  • Page 133: Acd Server

    System Functions and Features as of I7.9 4. 12 ACD Server Fig. 56 The ACD server in relation to the other routing elements With an ACD application on the third-party CTI interface, control of the call routing is shifted from the PBX to the external ACD server (ACD: Automatic Call Distribu- tion).
  • Page 134 System Functions and Features as of I7.9 Calls to an ACD server are routed to the ACD queue where they are sorted (ACD destination in the call distribution element settings). The PBX informs the ACD server of the calls in the ACD queue. The ACD server anal- yses the calls and tells the PBX where to route the calls.
  • Page 135 System Functions and Features as of I7.9 Call Routing in the event of an ACD Server Failure Alternative destinations have to be defined so that calls can be routed to a destina- tion even in the event of an ACD server failure (see "Alternative Destinations", page 91).

  • Page 136: Call Routing

    System Functions and Features as of I7.9 Call routing This Chapter describes the interplay between the routing elements for the various types of traffic: call routing for internal, incoming and outgoing traffic. Other topics include Least Cost Routing, exchange-to-exchange traffic, transit routing in the private leased- line network, overflow routing and break-out.
  • Page 137 System Functions and Features as of I7.9 Internal destinations Remarks • SIP terminals and Aastra SIP terminals • IP terminals • DECT terminals • Integrated GSM terminals External GSM call number stored • DCT terminals • Virtual terminals Internal destinations to which another desti- nation has been permanently allocated: •...

  • Page 138: Dialling Internal Destinations Via External Call Numbers

    System Functions and Features as of I7.9 5. 2. 2 Dialling internal destinations via external call numbers Internal users can also reach internal destinations by dialling an external call number with the help of an allocation table in AIMS. This is particularly helpful when dialling with the aid of a phone book directory.
  • Page 139 System Functions and Features as of I7.9 Configuration: • AIN-Region – Country code: 41 • Numbering plan – Exchange access, Business: 0 • Entry in the allocation table: – External call number: +41326553867 – Internal destination: 3867 A call to the following phone numbers is routed to internal destination 3867: •...
  • Page 140 System Functions and Features as of I7.9 Supporting the canonical number format For AD2 system, SIP terminals and integrated GSM terminals, the international number format beginning with the "+" sign is supported (canonical number). This enables, for example, SIP-based dual mode terminals (WLAN/GSM) with the same stored number, depending on the mode, to reach a user via GSM network (exter- nal) or via WLAN (internal).

  • Page 141: Internal Digit Barring

    System Functions and Features as of I7.9 Please note: • Either "x" or "X" can be used as a placeholder (stands for digits 0...9) • An internal destination can contain not only placeholders ("xxxx" is not permit- ted) • Placeholders are permitted on at the end of an entry ("4x4" is not permitted) •...

  • Page 142: Incoming Traffic

    System Functions and Features as of I7.9 5. 3 Incoming Traffic 5. 3. 1 Routing Network interfaces with the same network-specific characteristics are all grouped together in a trunk group. It is for example specified whether the network inter- faces allocated to a trunk group are connected to a private leased-line network or to the public network.
  • Page 143 System Functions and Features as of I7.9 Call routing depends in principle on whether a call originates • from the public network or • from the private leased-line network (QSIG) and • whether there is a suitable direct dial number for the phone number. In terms of call routing, calls from a virtual PISN are handled in the same way as calls from the public network.

  • Page 144: Call From The Public Network

    System Functions and Features as of I7.9 5. 3. 1. 1 Call from the Public Network A call with a suitable direct dial number is routed to the destination via the call dis- tribution element allocated in the direct dialling plan. If a suitable direct dial number is not found, the call is routed in the same way as a call from the public network without direct dialling (see "Routing without Direct Di-...
  • Page 145 System Functions and Features as of I7.9 Parameter Parameter value Direct dialling plan 1: • DD number 2 (reference number of a call distribution element) Call distribution element 2: • Destinations Switch position 1: User 220 + KT • Incoming connections Number of connections allowed simultaneously Routing without Direct Dialling A call without a suitable direct dial number is routed to the call destination via the...

  • Page 146: Call From The Private Leased-Line Network

    System Functions and Features as of I7.9 Parameter Parameter value • Call Distribution Element 1 (reference number of a call distribution element) Call distribution element 1: • Destinations Switch position 1: User 220 + KT • Incoming connections Number of connections allowed simultaneously Not relevant for trunk groups with analogue network interfaces 5.
  • Page 147 System Functions and Features as of I7.9 Routing with Direct Dialling A call with a suitable number in the direct dialling plan is routed to the destination via the call distribution element allocated there. If the first few digits of the phone number match the number entered under regional prefix in the numbering plan, they will be truncated before the search for a suitable direct dial number is carried out.
  • Page 148 System Functions and Features as of I7.9 Parameter Parameter value Call distribution element 3: • Destinations Switch position 1: User 220 + KT • Incoming connections Number of connections allowed simultaneously Direct Routing A call without direct dialling is routed directly to a destination of the internal num- bering plan.

  • Page 149: Personal Call Routing

    System Functions and Features as of I7.9 5. 3. 1. 3 Personal call routing Several terminals can be allocated to an internal user. A call to this user is routed to all the terminals allocated to him or only to a number of them (see "One Number user concept", page 322).
  • Page 150 System Functions and Features as of I7.9 Tab. 35 Interaction of Default Call Forwarding with... Function / Configuration / Situation Response CFU or CFB active Only CFU is executed (*21 and *67 still have priority over the default call forwarding at the user. Call Deflection (CD) activated before Default Call Default Call Forwarding is not executed Forwarding...
  • Page 151 System Functions and Features as of I7.9 Default Call Forwarding with calls already diverted: Situation: User A calls user B, who has redirected to user C. A default call forwarding to user D is configured at user C. Tab. 36 Default Call Forwarding response to calls already forwarded User B has …...

  • Page 152: Response If Busy

    System Functions and Features as of I7.9 5. 3. 3 Response if busy The following Chapter describes how the system responds when busy and how that response can be influenced using specific settings. 5. 3. 3. 1 Response if the call destination is busy If the call destination is busy, an incoming call will be handled according to the type of destination.
  • Page 153 System Functions and Features as of I7.9 Call waiting not allowed or not possible If no alternative destinations have been configured, the following rules apply: • In the case of an incoming call from the public ISDN network the caller obtains the busy tone.
  • Page 154 System Functions and Features as of I7.9 Call destination: Busy User Group A user group is busy if all its members are busy, if call waiting is rejected, if call wait- ing is not enabled for any of the user group members and if neither the element Operator Console nor the element General Bell is activated.

  • Page 155: Forwarding A Call If Busy

    System Functions and Features as of I7.9 Call destination: Busy KT Line If an incoming call is routed to a busy KT line, the call will be rejected and the caller obtains the busy tone. Call destination: User with a Stored Message If a user has stored a message, an incoming call will be routed to the preconfigured Call Forwarding Unconditional destination.

  • Page 156: Not Forwarding A Call If Busy

    System Functions and Features as of I7.9 Configuration of the call distribution elements Configure alternative destinations if busy (CDE if busy setting). Configuration for through KT lines • In the call distribution configure KT line and user group as the destination. •...

  • Page 157: Response If Unobtainable

    System Functions and Features as of I7.9 5. 3. 4 Response if unobtainable Various redirection destinations can be configured for each user so that ideally no calls are left to idle for whatever technical reasons. The call is then redirected de- pending on why the terminal is unobtainable and the call’s origin (internal/exter- nal).
  • Page 158 System Functions and Features as of I7.9 Note: If PSTN overflow is enabled and configured in the AIN, an attempt will first be made to route the call via the PSTN. Category 3: Satellite in offline mode or terminal port inactive •...

  • Page 159: Emergency Routing

    System Functions and Features as of I7.9 5. 3. 5 Emergency Routing 5. 3. 5. 1 Routing if the Call Destination is busy If the call destination is busy, an incoming call will be handled according to the type of destination. Busy call destinations may be: •...

  • Page 160: Release Destination If Dialling Is Incomplete

    System Functions and Features as of I7.9 Call destination: Busy User Group A user group is busy if all its members are busy, if call waiting is rejected, if call wait- ing is not enabled for any of the user group members and if neither the element Operator Console nor the element General Bell is activated.

  • Page 161: Automatic Reject Of Collect Calls

    System Functions and Features as of I7.9 5. 4 Automatic reject of collect calls The public network in Brazil offers the possibility of collect calls. A collect call is a call in which the called party accepts the costs of the call. The called party normally has a few seconds to reject the collect call before he incurs costs.
  • Page 162 System Functions and Features as of I7.9 Handling of collect calls The handling of collect calls can be configured with various parameters per trunk group, per user group, and per user: Tab. 42 Handling collect calls: Trunk group configuration Parameter Meaning Handling of collect calls Trunk group configuration...

  • Page 163: Outgoing Traffic

    System Functions and Features as of I7.9 5. 5 Outgoing traffic All outgoing calls are routed to a network via a route. The authorization to make outgoing calls can be specified for each user (page 175). Digit barring facilities can also be used to regulate dialling access on the basis of the numbers dialled (page 164).

  • Page 164: Digit Barring Facilities

    System Functions and Features as of I7.9 5. 5. 2 Digit Barring Facilities Digit barring facilities are user-definable filters used for regulating exchange access authorization based on the numbers dialled. Several digit barring facilities are available in each case for internal and outgoing traffic (internal and external digit barring facilities).
  • Page 165 System Functions and Features as of I7.9 Bypassing the digit barring Digit barring facilities are bypassed in the following cases: • Deactivation of the external digit barring allocated to the user in the route con- figuration Example: The digit barring is deactivated in the route configuration for route 1 and acti- vated in the route configuration for route 2.
  • Page 166 System Functions and Features as of I7.9 Example: • Basic function enable all • Digit "6" is entered in the barring list. This digit barring restricts all phone num- bers that begin with 6. • The digit sequence "62" is entered in the barring list. This digit barring only re- stricts phone numbers that begin with 62.
  • Page 167 System Functions and Features as of I7.9 Examples of digit barring facilities A user or user group may only dial the following external destinations: • Destinations within their own network group • Destinations of network group 031 and 033 • Destinations in Germany (0049) The following restrictions also apply: •...

  • Page 168: Call To The Public Network

    System Functions and Features as of I7.9 Initialization Settings After an initialization a number of digit barring options already have pre-entered digit sequences. They can vary from country to country. Examples of digit barring initialization values: • External digit barring 1: Internal: All barred except service and emergency numbers.
  • Page 169 System Functions and Features as of I7.9 Dialling an exchange access prefix The allocation of prefixes to access types is set out in the numbering plan, where the prefixes can be configured (see "Numbering Plan Identifiers", page 15). Exchange access prefixes are used to dial the following access types: •...
  • Page 170 System Functions and Features as of I7.9 Ascotel® IntelliGate® Net: In an AIN with nodes in different countries the abbreviated dialling num- bers must always include the international prefix (e.g. "00") and the coun- try code (e.g. 41). (example: 0-0041326553333). This is necessary as the national portion of the number may well be identical in different countries.

  • Page 171: Routing The Call

    System Functions and Features as of I7.9 5. 5. 3. 1 Routing the call One and the same trunk group cannot contain both analogue and digital network interfaces. Fig. 71 Routing a call to the public network Tab. 43 Setting the routing parameters Parameter Parameter value User configuration BN 220:...

  • Page 172: Call To The Public Network Via A Key Telephone

    System Functions and Features as of I7.9 5. 5. 3. 2 Call to the public Network via a Key Telephone Dialling via a line key on a key telephone routes the call via the allocated KT route The KT route is entered in the call distribution element of the KT line. The call charges can be logged (among others) at the KT cost centre.

  • Page 173: Call To The Public Network Via An Operator Console

    System Functions and Features as of I7.9 Tab. 44 Setting the routing parameters Parameter Parameter value Call distribution element 1: • KT route 1 (route reference number) Route 1: • Trunk groups 1 (reference number of one or more trunk group(s)) •...
  • Page 174 System Functions and Features as of I7.9 Fig. 73 Routing a call to a virtual network PISN user via the public network Tab. 45 Setting the routing parameters Parameter Parameter value User configuration PISN-BN 440: • Route 1 (route reference number) •...

  • Page 175: Exchange Access Authorization

    System Functions and Features as of I7.9 5. 5. 3. 5 Exchange access authorization The outgoing authorization to telephone into the public network is defined with the parameter Exchange access in a permission set. The permission set is then as- signed to a user.
  • Page 176 System Functions and Features as of I7.9 Example In the event of an alarm, an alarm system independent of the PBX transmits a mes- sage to an alarm headquarters via an ISDN card on an S terminal interface (e.g. a text or a file).

  • Page 177: Call To The Private Leased-Line Network

    System Functions and Features as of I7.9 Initialization setting On initialization all users are defined with External priority = emergency. 5. 5. 4 Call to the private Leased-Line Network The call to a fixed network PISN user is routed via the private leased-line network. The PISN user must be created in the internal numbering plan.
  • Page 178 System Functions and Features as of I7.9 Tab. 46 Setting the routing parameters Parameter Parameter value User configuration PISN-BN 330: (PISN user) • Route 2 (route reference number) • Number Not relevant in this case Route 2: • Trunk groups 2 (reference number of one or more trunk group(s)) •...

  • Page 179: Call To A Dss1 Terminal Equipment On The S Bus (Ddo)

    System Functions and Features as of I7.9 5. 5. 5 Call to a DSS1 Terminal equipment on the S Bus (DDO) The S external interface can be used to address a terminal equipment that has its own direct dialling plan. The system dials the terminal's end destinations using DDI numbers, which is equivalent to a DDO (direct dialling out) function.
  • Page 180 System Functions and Features as of I7.9 Tab. 47 Setting the routing parameters Parameter Parameter value User configuration PISN-BN 451: • Route 5 (route reference number) • Number – • Numbering plan identifier NPI E.164 Route 5: • Trunk groups 5 (separate trunk group with S external for DDO application) •...

  • Page 181: Least Cost Routing (Lcr)

    System Functions and Features as of I7.9 5. 6 Least Cost Routing (LCR) Nowadays users usually have several service providers at their disposal to rely on for routing their calls. To ensure that calls are routed as cost effectively as possible, it make sense to select the service provider according to the call destination (e.g.
  • Page 182 System Functions and Features as of I7.9 Indirect Network Access The PBX is connected to a specific network (network A). The destination network (network B) is reached indirectly via this network. This case occurs frequently. Fig. 79 Indirect access to network B via network A using LCR For indirect access the phone number dialled must contain the following informa- tion: •...

  • Page 183: Lcr Function

    System Functions and Features as of I7.9 5. 6. 2 LCR function To be able to make outgoing phone calls, a PBX user normally dials an exchange ac- cess prefix first. If the LCR function is deactivated the PBX routes the call in accordance with the ex- change access prefix dialled (see "Exchange access authorization", page 175).
  • Page 184 System Functions and Features as of I7.9 • Using the routing table to select a primary and alternative network provider, de- pending on the time of day and the weekday. • Network provider-specific conversion of the phone number and routing of the call on the basis of the network provider table.

  • Page 185: Allocating The Internal Routing Table (Lcr Table)

    System Functions and Features as of I7.9 5. 6. 3 Allocating the Internal Routing Table (LCR Table) The LCR table is used to categorize an outgoing call and allocate it to a routing ta- ble. A call is categorized by the evaluation of the phone number digits. The first digits of an external phone number can be evaluated in terms of the LCR function if they are entered in the LCR table (evaluatable digit sequence) and allo- cated to a routing table (2nd column).
  • Page 186 System Functions and Features as of I7.9 External and PISN-Internal Entries (E and I Prefix) To indicate whether an entry in the LCR table relates to an external destination in the public network or to a destination in the private leased-line network, the prefix (for external) or (for PISN-internal) must be added to the digit sequence.
  • Page 187 System Functions and Features as of I7.9 0... Network A Network B LCR Table: 1... National haz0738aaena0 E1..E9 Network group 1 to 9 9... (except 999) X999 Emergency Fig. 82 Routing the emergency number 999 If "E999" is entered for the emergency number instead of "X999", an exceptional routing can be configured.

  • Page 188: Selecting The Network Provider (Routing Tables)

    System Functions and Features as of I7.9 5. 6. 4 Selecting the Network Provider (Routing Tables) The routing tables are used to select a primary or an alternative network provider for a categorized call, depending on the time of day and the weekday. A total of 20 routing tables with up to 10 time zones each can be defined.

  • Page 189: Time Zones

    System Functions and Features as of I7.9 5. 6. 4. 1 Time zones The time zones are used to allocate network providers depending on the time of day. This means it is possible to take account of the fact that network provider 3 for example is more cost effective at night than network provider 2 If the time at which a connection is set up is outside the defined time zones the call is routed in accordance with the user configuration (without LCR function).

  • Page 190: Restricted Scope Of Performance By A Network Provider

    System Functions and Features as of I7.9 Manual alternative Routing In some situations the LCR function cannot recognize that the primary network provider is not available (for example if the network provider answers the call with a voice message). The user then has the possibility to dial via the alternative net- work provider manually.

  • Page 191: Conversion And Routing (Network Provider Table)

    System Functions and Features as of I7.9 5. 6. 5 Conversion and Routing (Network Provider Table) The phone numbers are converted specifically for each network provider based on the network provider table; the call routing is then determined. 20 network provid- ers can be entered in the table.
  • Page 192 System Functions and Features as of I7.9 Conversion Rules The conversion rules specify how a dialled phone number is to be converted to en- able automatic access to a network provider. Tab. 57 Conversion rule parameters Parameter Meaning Add access code "0"–"9", "*", "#"...
  • Page 193 System Functions and Features as of I7.9 Examples Relating to the conversion Rules Access code for network B via network A: 132 User dials: 0-0 1222 774518 User-ID: 26013 PIN: 7725 Fig. 83 Reference illustration for the following examples Tab. 59 Table with examples of conversion rules and phone numbers converted accordingly Rule Conversions...

  • Page 194: Bypassing Lcr Manually (Forced Routing)

    System Functions and Features as of I7.9 5. 6. 6 Bypassing LCR manually (Forced Routing) A user may be authorized through the user configuration to determine the net- work provider himself by bypassing the LCR settings (Force route = Yes). Depending on whether the network provider he wants is connected directly or in- directly, the user will add to the phone number either a route prefix or the prefix of the network provider he wants.

  • Page 195: Lcr With Key Telephones

    System Functions and Features as of I7.9 5. 6. 7 LCR with Key Telephones LCR routing when dialling via the line keys depends on the Force route authoriza- tion. • Force route enabled: Routing is effected via the KT route as with a deactivated LCR function. •...

  • Page 196: Call Logging And Data Protection

    System Functions and Features as of I7.9 5. 6. 9 Call logging and Data Protection In connection with the LCR function, the OCL output format PC5 (recommended) or PC4 must be used (see "Output formats", page 265). When the data protection function is activated, the following data will not be out- put or output only in part, in OCL output format PC5 and PC4: •...
  • Page 197 System Functions and Features as of I7.9 2. Stage: The system transmits the phone number in DTMF mode in accordance with the configured conversion rule. Fig. 85 2. Example: Network provider B is not integrated in the numbering plan of network provider Tab.

  • Page 198: Higher-Level Lcr Settings

    System Functions and Features as of I7.9 5. 6. 11 Higher-Level LCR Settings The table below summarizes once again the higher-level LCR settings. Tab. 64 LCR settings Parameter Parameter Remarks value Least Cost Routing (Account Manager): • LCR On / Off Activate / deactivate LCR function throughout the system (see page...

  • Page 199: Exchange-To-Exchange Connection

    System Functions and Features as of I7.9 5. 7 Exchange-to-Exchange Connection Exchange-to-exchange traffic covers all interactions involving at least 2 users in the public network and at least 1 local user in the PBX (internal user). 5. 7. 1 Exchange-to-Exchange Connections In an exchange-to-exchange connection two seized exchange lines to the public network are connected with each other locally in the PBX.

  • Page 200: Setting Up Exchange-To-Exchange Connections

    System Functions and Features as of I7.9 User-specific configuration The settings described in the last section can also be configured individually for each user. The user-specific configuration takes priority over the setting for the sys- tem as a whole. If a user’s settings are not to deviate from the settings made for the system as a whole, the parameter has to be configured to According to exchange settings...

  • Page 201: Clearing Down Exchange-To-Exchange Connections

    System Functions and Features as of I7.9 5. 7. 1. 2 Clearing down Exchange-to-Exchange Connections Digital-Digital (D-D): The public network sends the PBX a release signal once the external call partners of an exchange-to-exchange connection have finished the call. The connection is then cleared down by the PBX.
  • Page 202 System Functions and Features as of I7.9 Note: If an exchange-to-exchange connection is transferred to the exchange using Partial Rerouting or Call Deflection, the PBX no longer has any con- trol over the connection and therefore cannot disconnect it. Analogue-Analogue (A-A) or Digital-Analogue (D-A) Release on the analogue interface cannot be guaranteed with these connection types.

  • Page 203: Possible Exchange-To-Exchange Connections

    System Functions and Features as of I7.9 System configuration Tab. 66 Exchange-to-exchange connections: System configuration Parameter Parameter value Remarks Exchange settings: • Exchange-to-Exchange Not enabled Digital-digital only Throughout the system Connection Digital-analogue also Analogue-ana- logue also • Disconnect timeout <1...120 minutes> applies only to connection type Analogue-Analogue •...
  • Page 204 System Functions and Features as of I7.9 Connecting an incoming call with an outgoing call An incoming call is diverted to the public network, forwarded on or connected in a conference. Tab. 67 Features supported Call Forwarding Unconditional Call Forwarding on No Reply User A Call Deflection User C...
  • Page 205 System Functions and Features as of I7.9 Fig. 88 Connecting two outgoing calls Two incoming calls The B channels of two incoming calls can be connected with each other via a con- ference circuit or by a normal call handover by going on-hook (transfer). Tab.

  • Page 206: Transferring Call Forwarding Unconditional To The Exchange

    System Functions and Features as of I7.9 5. 7. 2 Transferring Call Forwarding Unconditional to the Exchange Internal users can divert their terminal to external destinations. When an external user calls the destination diverted externally, the exchange-to-exchange connec- tion created occupies two B channels. The system can be configured so that such call forwarding are transferred from the PBX to the public network, thus freeing the two B channels.
  • Page 207 System Functions and Features as of I7.9 Partial Rerouting Partial rerouting (PARE) is a supplementary service for PBX operators and is availa- ble only on a point-to-point connection (basic and primary rate access). Call Forwarding Procedure Call Forwarding Unconditional is transferred to the exchange as follows (Fig.
  • Page 208 System Functions and Features as of I7.9 Prerequisites Call forwarding to the exchange is subject to the following requirements: • ISDN network interfaces T/T2 (QSIG and analogue are not supported). • In point-to-point operation the supplementary service partial rerouting must be available (subscription may be required).

  • Page 209: Three-Party Connections In The Exchange

    System Functions and Features as of I7.9 5. 7. 3 Three-Party Connections in the Exchange A locally implemented three-party connection with two external users takes up two B channels. In point-to-multipoint operation the system can be configured so that the node of such a three-party connection is transferred from the PBX to the public network, thereby freeing up at least one B channel and PBX resources.
  • Page 210 System Functions and Features as of I7.9 Description of the Procedure Calls on hold in the exchange (Fig. 91, page 209): • User is through to user B. • User B puts user A on hold: The call is put on hold locally in the PBX. •...
  • Page 211 System Functions and Features as of I7.9 Prerequisites The following requirements have to be met for three-party connections in the ex- change to be activated: • Basic accesses in point-to-multipoint operation (DSS1 only; QSIG and analogue not supported). • For Italy only: Basic accesses in point-to-point operation (DSS1 only; QSIG and analogue not supported).

  • Page 212: Transit Routing In The Private Leased-Line Network

    System Functions and Features as of I7.9 System configuration Tab. 72 Transferring three-party connections to the exchange: Settings Parameter Parameter value User configuration: • Exchange access authorization Network interface: • TEI management P-MP Trunk group configuration: • Transfer hold to the exchange •...

  • Page 213: From The Public Network To The Private Leased-Line Network

    System Functions and Features as of I7.9 5. 8. 1 From the Public Network to the Private Leased-Line Network Routing with Direct Dialling It is advisable to create direct dial numbers at the gateway PINX for all PISN users. An incoming call from the public network will then be routed on into the private leased-line network in accordance with the information relating to the dialled PISN user.
  • Page 214 System Functions and Features as of I7.9 Tab. 73 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Incoming connection Number of connections allowed simultaneously • Network type Public • Protocol DSS1 •...
  • Page 215 System Functions and Features as of I7.9 Routing without Direct Dialling An incoming call from the public network is routed on to the private leased-line network in accordance with the information relating to the PISN user allocated via the call distribution element. This is useful in only a few instances since all the calls are routed via the same call distribution element.
  • Page 216 System Functions and Features as of I7.9 Tab. 74 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Incoming connection Number of connections allowed simultaneously • Network type Public • Protocol DSS1 •...

  • Page 217: From The Private Leased-Line Network Into The Public Network

    System Functions and Features as of I7.9 5. 8. 2 From the private leased-line network into the public network A PINX will route an incoming call from the private leased-line network on towards the public network if the incoming call has a phone number •...
  • Page 218 System Functions and Features as of I7.9 Tab. 75 Settings for PINX 2 routing parameters Parameter Parameter value Route 1: • Trunk groups 1 (reference number of one or more trunk group(s)) • Numbering plan identifier NPI E.164 • Type of number TON Unknown •...
  • Page 219 System Functions and Features as of I7.9 If the phone number has a route selection prefix, the call will be routed via the cor- responding route. Note: If a number has a route selection prefix and if NPI is E.164, the call will be routed via the transit route without truncating the prefix.

  • Page 220: From The Private Leased-Line Network Into The Private

    System Functions and Features as of I7.9 5. 8. 3 From the private leased-line network into the private leased-line network A call from the private leased-line network will be routed on at the transit PINX in accordance with the information of the PISN destination user. If the transit PINX is located in the same region as the destination user, the phone number’s regional prefix will be truncated.
  • Page 221 System Functions and Features as of I7.9 Tab. 78 Routing parameter settings Parameter Parameter value Trunk group 4: • Network interfaces Network interfaces in this trunk group • Incoming connection Number of connections allowed simultaneously • Network type Private • Protocol QSIG QSIG / PSS1 ISO...

  • Page 222: Testing Overflow Routing In The Pisn

    System Functions and Features as of I7.9 5. 9 Testing overflow routing in the PISN When a connection is setup the system checks the availability of the selected path. If it is not available due to overloading or due to a defect, an attempt will be made to set up the connection via an alternative route, depending on the configuration.

  • Page 223: Overflow Routing Within The Private Leased-Line Network

    System Functions and Features as of I7.9 5. 9. 1 Overflow routing within the private leased-line network Fig. 99 Overflow routing in the private leased-line network via dedicated lines Overflow routing in the private network can be resolved with the appropriate route configuration: Configuration example In PINX 1 let route 6 be provided for outgoing calls to PINX 3.

  • Page 224: Overflow Routing Via The Public Network

    System Functions and Features as of I7.9 5. 9. 2 Overflow routing via the public network Fig. 101 Overflow via the public network -- the LCR function is used for this purpose Overflow routing via the public network is resolved using Least Cost Routing. Call routing...
  • Page 225 System Functions and Features as of I7.9 Configuration example Region 50 PINX 1 055 555 5x xx PINX 2 066 666 6x xx haz0744aaena0 Region 60 Fig. 102 Configuration example of overflow routing via the public network In PINX 1’s numbering plan, the PISN users of PINX 2 are entered according to the principle 60xxx.
  • Page 226 System Functions and Features as of I7.9 • Under normal conditions, calls whose phone numbers begin with "60" will be routed in accordance with the user configuration. If the normal path is not avail- able, the calls will be routed via the alternative network operator. •...

  • Page 227: Break-Out

    System Functions and Features as of I7.9 5. 10 Break-Out An outgoing, external call is to be routed into the public ISDN only at the PINX that is closest to the call destination. If the source PINX and gateway PINX are a long way apart and connected with each other via dedicated lines, break-out can help to achieve considerable call charge savings.
  • Page 228 System Functions and Features as of I7.9 Configuration example The PINXs of a company with branch offices in Zurich and Geneva respectively are connected with each other via a dedicated line. Outgoing calls made from Geneva to the local rate zone in Zurich are always to be routed into the public network at Zurich.
  • Page 229 System Functions and Features as of I7.9 Settings on the source PINX (PINX 1): • User configuration: A permanent CLIP number is configured for internal users in Geneva, which is transmitted unchanged along with each outgoing call to the public network. •...
  • Page 230 System Functions and Features as of I7.9 Parameter Parameter value Network operator table: • Network provider "BreakOutZH" Route • Conversion rule (add dialled phone number) Route 5: • Name Zurich, ISDN exchange • Trunk groups • Digit barring (do not consult digit barring) •...

  • Page 231: Data Services

    System Functions and Features as of I7.9 Data services This Chapter deals with outgoing and incoming data service connections. It looks at types of data services, the configuration of data service destination tables, and how data services are routed in the private leased-line network. Other topics include user-to- user signalling and the transition to the X.25 data network.

  • Page 232: Data-Service Connections And Destination Tables

    System Functions and Features as of I7.9 6. 2 Data-service connections and destination tables Data-service connections are routed via the call distribution element to a data- service destination table. In the data-service destination table each data-service type is allocated internal or PISN-internal destinations. There are several data-serv- ice destination tables;...
  • Page 233 System Functions and Features as of I7.9 Routing to a destination in the data-service destination table Fig. 105 Incoming data-service routing from the public network with direct dialling to a destination in the data-service destination table Tab. 83 Routing parameter settings Parameter Parameter value Trunk group 1:...
  • Page 234 System Functions and Features as of I7.9 Routing to a data-service individual destination If in the data-service destination table Individual destination is entered as the desti- nation for a data service type, the call is routed to the destination entered under Data service individual destination in the call distribution element.
  • Page 235 System Functions and Features as of I7.9 Tab. 84 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Incoming connection Number of connections allowed simultaneously • Network type Public • Protocol DSS1 •...

  • Page 236: Routing In The Private Leased-Line Network

    System Functions and Features as of I7.9 6. 3 Routing in the private leased-line network Data services are also available in the private leased-line network. To route a call at a gateway or transit PINX on into the private leased-line network, a PISN user is en- tered as the data service destination.
  • Page 237 System Functions and Features as of I7.9 Tab. 85 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Incoming connection Number of connections allowed simultaneously • Network type Public • Protocol DSS1 •...

  • Page 238: User-To-User Signalling (Uus)

    System Functions and Features as of I7.9 6. 4 User-to-user signalling (UUS) The service "user-to-user signalling" allows users to exchange a limited volume of data (128 bytes per user) among themselves over the signalling channel (D chan- nel) during the phase of connection set-up and clear-down. The exchange of data takes place even if a call is not answered.

  • Page 239: X.25 In The D Channel

    System Functions and Features as of I7.9 6. 5 X.25 in the D channel The public ISDN network provides transitions from the D channel of an ISDN access to X.25 data networks (X.31 Case B) . It provides the capability of transmitting packet-orientated data over the D channel at a max.

  • Page 240: Call Logging (Cl)

    System Functions and Features as of I7.9 Call logging (CL) Call data and call charges can be logged and evaluated in great detail with the aid of the system. This Chapter explains the concept of individual charge counting (ICC) and the setting options for logging call data for outgoing (OCL) and incoming (ICL) calls.
  • Page 241 System Functions and Features as of I7.9 Individual charge counting or ICC At the end of a call individual charge counting (ICC) assigns call charges to individ- ually allocated cumulative counters. The data are stored in the PBX, can be viewed via the system configuration and output in different forms via a V.24 interface to a Pocket Adapter, a V.24 interface of the PBX (only 20x5 systems) or via the Ethernet interface.
  • Page 242 System Functions and Features as of I7.9 Call logging in the PISN In a PISN, call data is logged for each PINX. PISN-wide evaluation is carried out us- ing PC-based applications for the acquisition and evaluation of call data. PISN PINX 1 PINX 2 PINX 3...

  • Page 243: Individual Charge Counting Or Icc

    System Functions and Features as of I7.9 7. 2 Individual charge counting or ICC Individual charge counting (ICC) automatically assigns call charges to cumulative counters at the end of a call; these call charges can be viewed in the System Config- uration, output at the corresponding interface as individual or complete reports, or deleted.
  • Page 244 System Functions and Features as of I7.9 Counter readings Each counter indicates the following values: • Total amount of the call connections • Charges for the last call connection • Number of connections • Logging period for the call data Call charge allocation •...
  • Page 245 System Functions and Features as of I7.9 Fig. 114 Example of ICC cumulative counter Currency The amounts on the cumulative counters can be displayed in the local currency. The amount per metering pulse and the local currency depend on the parameter settings in the OCL/ICC menu.

  • Page 246: Surcharge Calculator

    System Functions and Features as of I7.9 drain counter All call charges that cannot be unambiguously allocated will be added up by the system in a drain counter (cost centre 100). Example: Call charges for a call that was active when emergency operation was released (Business/Private allocation not possible).

  • Page 247: Icc Reports

    System Functions and Features as of I7.9 7. 2. 3 ICC reports ICC reports list all call charges over a user-definable period of time. The reports are output on the printer or PC set up for ICC. There are two different kinds of ICC reports: •...
  • Page 248 System Functions and Features as of I7.9 Fig. 119 Individual report for a network interface Fig. 120 Individual report for all calls made by Room 34 Individual reports or individual receipts can also specify the following status infor- mation: Tab. 86 Additional information between Numbers Connections...
  • Page 249 System Functions and Features as of I7.9 Complete reports All cumulative counters are printed out continuously, with a new page for each par- tial area. The entire header is printed out and a serial number added. If an A4 page is insufficient to hold all the related data of an area, a new page is started, with only the headers repeated to explain the columns.
  • Page 250 System Functions and Features as of I7.9 Fig. 123 Complete report for business data connections Fig. 124 Complete report for all network interfaces Call logging (CL)

  • Page 251: Call Logging For Outgoing Calls (Ocl)

    System Functions and Features as of I7.9 7. 3 Call logging for outgoing calls (OCL) OCL is used to log the outgoing connection data of individual calls and output the data via the system’s corresponding interface at the end of the call. OCL can be acti- vated and deactivated throughout the system and for each user.

  • Page 252: General Ocl Settings

    System Functions and Features as of I7.9 7. 3. 1 General OCL settings Activating OCL throughout the system Allocating the required output format in the system configuration automatically activates OCL. Tab. 88 User-related settings The online output can be switched on and off for each user. Surcharge calcula- One of four possible surcharge calculators can be allocated in each case for business and private calls.
  • Page 253 System Functions and Features as of I7.9 Digit barring if output is blocked If for whatever reason the printer cannot print or the PC cannot receive data (see "Printer faults", page 264), the next 300 (System 2065: 1000) calls are stored inter- nally in the PBX.

  • Page 254: Surcharge Calculator

    System Functions and Features as of I7.9 7. 3. 2 Surcharge calculator The surcharge calculator is used to assess surcharges on top of the official call charges. Four independent surcharge calculators can be configured and allocated to the cu- mulative counters of the users or rooms. Call charges are indicated to each user (only on system terminals with a display) while the call is in progress.
  • Page 255 System Functions and Features as of I7.9 Fig. 127 Cost curve for the application example See also: System configuration: – OCL/ICC/ICL – OCL; user configuration – Charge pulse; User configuration – OCL; only on connection – Report; OCL/ICC/ICL – Surcharge calculator; OCL/ICC/ICL parameters Call logging (CL)

  • Page 256: Data Protection

    System Functions and Features as of I7.9 7. 3. 3 Data protection The system offers the option to activate data protection, i. e. to blank out on the printout the last 4 digits of the number dialled (Fig. 128, page 256).
  • Page 257 System Functions and Features as of I7.9 Variable allocation Individual calls can be assigned to a cost centre either before the call by dialling the exchange access prefix code for cost centre selection or during the call using a */# procedure.

  • Page 258: Charge Management

    System Functions and Features as of I7.9 7. 3. 5 Charge management If an external call is forwarded internally, the charges incurred can be passed on to the next user. This feature can be activated and deactivated throughout the system and applies only locally in the PINX.

  • Page 259: Call Logging For Incoming Calls (Icl)

    System Functions and Features as of I7.9 7. 4 Call logging for incoming calls (ICL) ICL deals with the logging of incoming call data. The ICL data can be used for exam- ple to analyse how quickly calls are handled, how many calls are lost because they are not answered quickly enough or not transferred successfully, or at what times a particularly large number of outside calls are received.
  • Page 260 System Functions and Features as of I7.9 Application Example • Customer service: 032 655 33 33 • ON, for customer service calls only (see Fig. 132, page 259). Analysis is used to determine the quality of the call handling. One possible result of the analysis is that customer service is constantly busy between 10 a.m.

  • Page 261: Call Data Output

    System Functions and Features as of I7.9 7. 5 Call data output ICL, OCL and ICC data is output to printers or other output devices via a V.24 inter- face of a Pocket Adapter, a V.24 interface of the PBX (20x5 systems only) or the Ethernet interface.

  • Page 262: Output Types

    System Functions and Features as of I7.9 7. 5. 2 Output types The output type depends on who triggered the output. The output types are as fol- lows: Output type ICC printer • Output at user’s request, e.g. using a command on the Operator Console •...
  • Page 263 System Functions and Features as of I7.9 Number of output devices Up to 4 printers or output devices can be connected to the system. Various combi- nations are possible if more than one printer is connected to the system, for exam- ple: •...

  • Page 264: Printer Faults

    System Functions and Features as of I7.9 7. 6 Printer faults If it is not possible to print on the CL printer for at least one minute (e.g. paper out), an event message will be triggered in the PBX. If the interruption can be remedied immediately, there are no further repercussions, as the call data is stored temporar- ily in a buffer.

  • Page 265: Output Formats

    System Functions and Features as of I7.9 7. 7 Output formats An output format defines which call data is to be output in which format. The fol- lowing output formats are available: Formats PC1 to PC5 Used for output on a PC. The PC5 format is the most comprehensive PC format and is recommended for all systems upgraded with a new PC application for the acqui- sition and evaluation of call data.

  • Page 266: Structure Of The Pc5 Output Format

    System Functions and Features as of I7.9 7. 7. 1 Structure of the PC5 output format The PC5 format is used to output incoming and outgoing call data (ICL and OCL) on • stand-alone PBXs and • PINX in private networks. It is the most comprehensive PC format and is generally recommended when up- grading with a new PC application for the acquisition and evaluation of call data.
  • Page 267 System Functions and Features as of I7.9 Data format A data field consists of a certain number of characters and a specific data format. Tab. 93, page 267 shows the symbols used for describing the data fields in Tab. 95, page 268.

  • Page 268: Data Fields Of The Pc Format

    System Functions and Features as of I7.9 7. 7. 2 Data fields of the PC format Tab. 95, page 268 shows the complete data record of a PC5 output. The data fields are listed in their task sequence. Tab. 95 PC5 format Lengt Data field...

  • Page 269: Explanation Of The Data Fields

    System Functions and Features as of I7.9 7. 7. 2. 1 Explanation of the data fields User number Outgoing: • Entry for the caller’s user number. • Entry for source PINX and stand-alone PBX; otherwise the data field remains empty. Incoming: •...
  • Page 270 System Functions and Features as of I7.9 Tab. 96 Meaning of the digits used in the sort character Digit Meaning Destination/source network and connection direction Type of network access/exchange-to-exchange connections Call handling Tab. 97 Value and meaning of the digit x Value Meaning Outgoing to the public network...
  • Page 271 System Functions and Features as of I7.9 Value – Outgoing connections on phone booth exten- sions – Outgoing connections on room extensions Rejected connection with destination • ERC (external remote control) • ACD (ACD queue) Tab. 100 Examples of sort characters Sort character Meaning Outgoing connection to the public network, business network access, self dialling Outgoing connection to the PISN, network access with cost centre selection, transferred...
  • Page 272 System Functions and Features as of I7.9 Date and time of start of connection • Entry for the time of the start of connection at the logging PBX/PISN. • In the case of forwarded calls the time logged is the time as of which the trans- ferred call begins.
  • Page 273 System Functions and Features as of I7.9 Caller identification 1 and caller identification 2 These fields have a different meaning depending on the direction (incoming or outgoing calls). • Caller identification 1, incoming: The number which the calling user wants to present to the called user is entered here.
  • Page 274 System Functions and Features as of I7.9 Fig. 135 Caller identification outgoing Destination number 1 and destination number 2 These fields have a different meaning depending on the direction (incoming or outgoing calls). • Destination number 1, incoming: – For incoming calls: no entry. –...
  • Page 275 System Functions and Features as of I7.9 Fig. 136 Destination number incoming • Destination number 1, outgoing: Enter the call number dialled by the PINX / PBX. Depending on the LCR configu- ration this call number may differ from the call number dialled by the user. •...
  • Page 276 System Functions and Features as of I7.9 Fig. 137 Destination number outgoing Time To Answer (TTA response time) In the case of calls transferred internally the call time is logged with the transferred user. The amount of time from the start of the ringing phase to the answering of a direct call is entered here (in seconds).

  • Page 277: Examples Of The Pc5 Output On A Stand-Alone Pbx

    System Functions and Features as of I7.9 7. 7. 3 Examples of the PC5 output on a stand-alone PBX 7. 7. 3. 1 Outgoing calls to the public network A business call is set up with the public network using self dialling. The digit se- quence 010 is therefore entered as the sort character.

  • Page 278: Incoming Calls From The Public Network

    System Functions and Features as of I7.9 7. 7. 3. 2 Incoming calls from the public network Answered calls All answered calls have a call duration greater than 0. The Time Date fields indi- cate when the call was set up. The field specifies the duration of the ringing phase.
  • Page 279 System Functions and Features as of I7.9 Unanswered calls 0 is entered in the Duration field in the case of unanswered calls. The Time Date fields indicate the time at which the call was received. The sort character is 322. The time entered in the field indicates how much time elapsed before the caller hung up.
  • Page 280 System Functions and Features as of I7.9 Calls to a busy User If a busy user is called while protected against call waiting, 0 is entered in the Dura- tion field. The Time Date fields indicate when the call was received. The sort character is 322.
  • Page 281 System Functions and Features as of I7.9 Transferred call If a call was transferred to another user, the subsequent ICL handling will depend on the charge management configuration. Transferred call, charge management deactivated The transferred phase of the connection is logged on a separate ICL. The call ini- tially answered is given sort character 321.
  • Page 282 System Functions and Features as of I7.9 Fig. 145 Time phases for a transferred call without prior notice Tab. 106 ICL output for a transferred call without prior notice DATE TIME DURATION CHARGES METPUL EXCH 020798 10:26 00H01M00 00101 020798 10:27 00H12M03 00101...
  • Page 283 System Functions and Features as of I7.9 Fig. 146 Time phases for a transferred call with prior notice Tab. 107 ICL output for a transferred call with prior notice DATE TIME DURATION CHARGES METPUL EXCH 020798 10:26 00H01M00 00101 020798 10:27 00H12M03 00101...

  • Page 284: Examples Of Pc5 Output In A Pisn

    System Functions and Features as of I7.9 7. 7. 4 Examples of PC5 output in a PISN Region 50 Int. No. 250 DDI: 50 PINX 1 Int. No. 300 DDI: 53 PINX 2 022 222 22 22 Int. No. 250 DDI: 60 PINX 3 haz0613aaena0...
  • Page 285 System Functions and Features as of I7.9 Direct outgoing connection A connection is set up directly to the public network using self dialling (cost type: business). A (022 222 22 22) B (250) PINX 1 DDI 50 haz0614aaena0 Fig. 148 User B dials user A (0 022 222 22 22) Tab.
  • Page 286 System Functions and Features as of I7.9 Tab. 111 OCL output on PINX 2 (source PINX) DATE TIME DURATION CHARGES METPUL EXCH 50300 180598 14:50 00H03m05 0.00 00000 00103 DEST1 DEST2 SEQ.NO. SERIAL NO. 50300 0222222222 0222222222 5677 PISN number of user C. Outgoing call to the PISN.
  • Page 287 System Functions and Features as of I7.9 Direct incoming call A (022 222 22 22) B (250) PINX 1 DDI 50 haz0615aaena0 Fig. 150 User A calls user B (055 555 55 50) Tab. 113 ICL output by PINX (destination PINX) DATE TIME DURATION...
  • Page 288 System Functions and Features as of I7.9 Tab. 114 ICL output (line 1) and OCL output (line 2) at PINX 1 (gateway-PINX) DATE TIME DURATION CHARGES METPUL EXCH 180598 14:56 00H01m12 00103 180598 14:56 00H01m12 0.00 00000 00119 DEST1 DEST2 SEQ.NO.

  • Page 289: Protocol Format

    System Functions and Features as of I7.9 7. 7. 5 Protocol format This format is used for direct output on the printer. It is used if data acquisition is not carried out on the data carrier of a corresponding system. The structure with page header and subsequent data lines is designed to make the protocol printout easier to read.
  • Page 290 System Functions and Features as of I7.9 Content, text Structure Length Print offset 'Underline ''—..— Line 2 end New line The page header • can be suppressed with the setting ..._OCL page length = 99. • Output every time at the beginning of each page. •...
  • Page 291 System Functions and Features as of I7.9 The trunk card number is output in position "bb"; the network interface number in "pp"; and the primary channel group "c" in "c" (see example on page 291). With Data protection the last 4 digits of the number are replaced by "." (full stop) characters. In Switzerland and other countries this applies to private calls (data protection for business calls never ac- tive);...

  • Page 292: Individual Receipt Format

    System Functions and Features as of I7.9 7. 7. 6 Individual receipt format This format is used for output on the receipt printer for the purpose of confirmation and cash collection of the call made immediately beforehand. As this structure is unlikely to be covered by an electronic system, no detailed de- scription of the format will be given here.

  • Page 293: Output Formats Pc1 To Pc4

    System Functions and Features as of I7.9 7. 7. 7 Output formats PC1 to PC4 Output formats PC1 to PC4 are older formats which, although they are still sup- ported, are no longer being expanded. Output format PC 5 is therefore recom- mended for new applications.
  • Page 294 System Functions and Features as of I7.9 Sort character Special characters used in the data string In principle, all outputs are in the form of text based on the ASCII standard. Special, non-printing ASCII characters are used for structuring the data records: Tab.
  • Page 295 System Functions and Features as of I7.9 Value Meaning Exchange-to-exchange connection, established by CFU / CFNR / CD to the network Exchange-to-exchange connection, transferred by internal user Outgoing data service connections Outgoing connections on phone booth extensions Outgoing connections on room extensions Tab.

  • Page 296: Pc1 Format

    System Functions and Features as of I7.9 7. 7. 7. 1 PC1 format This format covers requirements for direct transfer to a PC (PC1). Format structure Tab. 123 PC1 format Lengt Data field, meaning Structure Format Offset Start of data record User (cost centre) number ttttt Sort character...

  • Page 297: Pc2 Format

    System Functions and Features as of I7.9 Example of PC1 format The charge data is printed out every time the handset goes on-hook. This also ap- plies in cases where an external connection is forwarded. Fig. 155 CL output with PC1 7.
  • Page 298 System Functions and Features as of I7.9 Lengt Data field, meaning Structure Format Offset Primary channel group / trunk card number / net- cbbpp work interface number Direct dial number ddddddddddd Number of metering pulses iiiii Call number dialled zzzzzzzzzzzzzzzzzzzz Serial number llll Carriage Return...

  • Page 299: Pc3 Format

    System Functions and Features as of I7.9 7. 7. 7. 3 PC3 format The PC3 format has been expanded to include the fields TTA (Time to answer) and Seq. (Sequence). However, these fields are relevant only to incoming traffic. 7. 7. 7. 4 PC4 format If the feature "Least Cost Routing"...
  • Page 300 System Functions and Features as of I7.9 Example of PC4 format Fig. 157 CL output with PC4 Depending on the number dialled by the user and the configuration in the LCR ta- bles the number actually dialled by the PBX may be different or identical. Call logging (CL)

  • Page 301: Features

    System Functions and Features as of I7.9 Features The PBX provides a multitude of features that can be activated or operated by the user. This Chapter contains a systematic description of all these features. 8. 1 Overview The features described in this chapter are as follows: •...

  • Page 302: Description Categories And Terminology

    System Functions and Features as of I7.9 8. 1. 1 Description categories and terminology Each feature consists of a detailed description with the following headings: • Scenario • Detailed Description • Prefix and suffix dialling procedures • System configuration • Reference to Other Features An illustration represents the feature scenario in a simple, clearly structured form.
  • Page 303 System Functions and Features as of I7.9 Detailed Description This heading contains: • A description of the feature-relevant signalling on the system terminals. • A definition of the scope within which the feature can be carried out. • Remarks, tips or information on the sequence of operation of the feature or on exceptional cases.

  • Page 304: Information On The System Terminals

    Unless otherwise specified, information on system terminals sOffice 35 also in- cludes Office 35IP and Office 70IP-b, Office 45 also includes Office 45pro, Aastra 5360 also includes Aastra 5360ip, Aastra 5370 also includes Aastra 5370ip, Aastra 5380 also includes Aastra 5380ip, Office 135 also includes Office 135pro, Office 1560 also includes Office 1560IP and Office 1600 also includes Office 1600IP.

  • Page 305: Network Services, Authorizations And Operation

    System Functions and Features as of I7.9 8. 2 Network services, authorizations and operation 8. 2. 1 ISDN services supported by the system The system supports a whole series of ISDN supplementary services, which are pro- vided by network providers in addition to ISDN bearer services. 8.
  • Page 306 System Functions and Features as of I7.9 The figure below shows a three-party conference connected in the PBX with one internal user and two exchange users: ISDN haz1227aaena0 Fig. 159 Three-party conference feature with 1 internal and 2 external users The three-party conference feature is implemented locally in the PBX.

  • Page 307: Isdn Supplementary Services Supported

    System Functions and Features as of I7.9 8. 2. 1. 2 ISDN supplementary services supported In the following overview ISDN supplementary services are categorized as follows: • Identification services • Connection services • Rerouting services • Call charge services • Other services As a rule network interfaces are wired as a point-to-point connection (P-P).
  • Page 308 System Functions and Features as of I7.9 Connection services Tab. 130 Connection services Name of the service Remark P-MP ✓ HOLD Call Hold Holds a connection in the exchange. – Precondition for enquiry calls, brokering and three-party conferences in the exchange ✓...

  • Page 309: Notifications Supported By The System

    System Functions and Features as of I7.9 8. 2. 2 Notifications supported by the system Notifications are used for transmitting information on a connection’s current status and can be shown for example on the display of system terminals. The notifications supported by the public ISDN network are also partly supported by the system, converted accordingly for private QSIG networks, or forwarded transparently to connected ISDN terminals.

  • Page 310: Sip-Rfc Supported By Ascotel® Intelligate

    System Functions and Features as of I7.9 8. 2. 3 SIP-RFC supported by Ascotel® IntelliGate® RFC (Requests for Comments) are chronologically numbered, freely accessible doc- uments in which the quasi-standards developed are published on the internet. A whole range of RFCs are supported for connecting Ascotel® IntelliGate® to SIP providers on the one hand and SIP terminals to Ascotel®...

  • Page 311: Networking With Qsig

    System Functions and Features as of I7.9 8. 2. 4. 1 Networking with QSIG The standardized QSIG protocol supports a wide range of basic and supplementary services. The system supports the following services: • Display call numbers (CLIP) and names (CNIP) •...

  • Page 312: Virtual Networking In The Isdn Network

    System Functions and Features as of I7.9 8. 2. 4. 2 Virtual Networking in the ISDN Network In a virtual networking or in a virtual PINX in the public network the following con- ditions have to be met: • The feature is supported end-to-end by the public ISDN network. •...

  • Page 313: Features In The Up-Circuit Pbx

    System Functions and Features as of I7.9 8. 2. 5 Features in the up-circuit PBX A number of features can be triggered in the up-circuit PBX using route selection. For more details please refer to the Operating Instructions of the terminals and the features overview of the up-circuit PBX.

  • Page 314: User-Related Features

    System Functions and Features as of I7.9 8. 2. 6. 2 User-related features Operation of the user-related features is subject to the definition of the PISN users in one’s own numbering plan. The features can be divided into two groups: Features That Set up a Call Connection The following user-related features are supported by the PBX and can be activated via the keypad, the function key or the Foxkey:...

  • Page 315: User-Related Authorizations

    System Functions and Features as of I7.9 8. 2. 7 User-related authorizations A class-of-service authorization in the user configuration is required in order to run user-related features. In addition specific features and call destinations can be disabled using the internal digit barring (see "Digit Barring Facilities", page 164).

  • Page 316: Operating The Features On The Terminal

    System Functions and Features as of I7.9 8. 2. 9 Operating the features on the terminal 8. 2. 9. 1 Feature activation With system terminals, features can be operated in the following ways: • Menu-supported with Foxkey, for all system terminals with a display and for the PC Operator •...

  • Page 317: Configurable Keys

    2 by double clicking. Note: Double-clicking is not possible on the Foxkey, on the Hotkey (Office 135, Office 160) and on the number keys of an Aastra M535. Tip: The call number of a call distribution element can also be stored under a number key, provided it is listed in the internal numbering plan.
  • Page 318 • Signalling an existing connection to the team member (differentiating between internal and external call on Office 45, Aastra 5380 and the PC Operator) • And, depending on the terminal, other telephony functions (e.g. setting up an announcement to the team member)

  • Page 319: Languages Supported

    System Functions and Features as of I7.9 8. 2. 10 Languages supported The system supports a multitude of languages for the texts used on the user inter- face of system terminals and AIMS. The languages available vary depending on the user interfaces: Tab.
  • Page 320 System Functions and Features as of I7.9 System Terminals Operating languages on the terminals: • All the languages listed are available. • Can be set via menu and AIMS. • Cordless terminals in the "Out of Range" state have thirteen languages stored lo- cally (high Spanish is displayed instead of regional Spanish languages;...
  • Page 321 System Functions and Features as of I7.9 Operating, display and output language of PBX-generated texts: • Operating languages for PBX settings via Office 45: Choice of language depends on the operating language selected on the terminal • Display language for event messages. Can be set in the Fault & Maintenance Manager •...

  • Page 322: One Number User Concept

    Note: The function can be executed from any terminal. However the purely visual signalling is supported only by the system terminals of the Aastra 5300 and Aastra 5300ip series and by the Aastra 2380ip soft- phone. • The Busy if busy parameter is used to configure whether or not a user should be busy for other callers.
  • Page 323 System Functions and Features as of I7.9 • Call lists and contacts are available on all system terminals and are automatically synchronised. • If a user is not assigned a terminal, he cannot be reached by other users. The des- tinations configured for when the user is unobtainable are applied.

  • Page 324: Call Forwarding Unconditional Functions

    System Functions and Features as of I7.9 8. 4 Call Forwarding Unconditional functions 8. 4. 1 Call Forwarding Unconditional (CFU) Calls intended for B are diverted to destination C. Fig. 163 Call Forwarding Unconditional Call Forwarding Unconditional responds differently depending on the System Con- figuration and the procedure used.
  • Page 325 System Functions and Features as of I7.9 Detailed Description Tab. 141 Call Forwarding Unconditional Interface Operating sequence / signalling on the terminal Scope • Obtains acknowledgement tone when activating Restriction: and resetting the CFU B can only activate a single Call Forward- •...
  • Page 326 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 142 Call Forwarding Unconditional: Procedures */# procedure Activate CFU / CFB to any user No. *21 destination No. / *67 des- tination No. Activate CFU / CFB to user last configured *21# / *67# Clear CFU / CFB #21 / #67...

  • Page 327: Call Forwarding Unconditional To Exchange

    System Functions and Features as of I7.9 8. 4. 1. 1 Call Forwarding Unconditional to exchange Settings for exchange-to-exchange traffic (see also "Exchange access authoriza- tions", page 315) • Exchange-to-exchange connection enabled: – External and internal calls are diverted to an external destination; a first-ring CFU is not carried out.

  • Page 328: Examples Of Call Forwarding Unconditional

    System Functions and Features as of I7.9 Example Call Forwarding Unconditional to an external GSM user who has switched off his terminal: • If Wait for connection has been set, the Call Forwarding Unconditional will be switched through: The callers will obtain a spoken text provided by the GSM network provider, indicating that the required user cannot be reached at present.
  • Page 329 System Functions and Features as of I7.9 Digital network interface with DDI number to user + UG busy Fig. 165 DDI number to user + UG busy • UG is delayed. • B makes a CFU to C. • A calls B, PBX sets up direct connection with C, C rings. •...

  • Page 330: Follow Me

    System Functions and Features as of I7.9 8. 4. 2 Follow me User B wants to divert calls originally made to his own terminal to a terminal C, where he is currently located. He therefore configures a Call Forwarding Uncondi- tional directly on destination terminal C.

  • Page 331: Call Forwarding On No Reply (Cfnr)

    System Functions and Features as of I7.9 Reference to Other Features Features: • "Call Forwarding Unconditional (CFU)", page 324 8. 4. 3 Call Forwarding on No Reply (CFNR) Unlike Call Forwarding Unconditional, the call to user B’s terminal is initially sig- nalled in the normal way when CFNR is activated.
  • Page 332 System Functions and Features as of I7.9 Detailed Description Tab. 147 Call Forwarding on No Reply Operating sequence / signalling on Interface Scope the terminal Once the feature has been activated, B obtains an acknowledgement tone. Possible destinations: • Users: internal, external , PISN •...
  • Page 333 System Functions and Features as of I7.9 Chain of Call Forwarding on No Reply: • Internal: CFNRs are not chained together locally (i.e. the call is routed to C but cannot be routed any further). • Existing CFU call forwarding chains are interrupted by CFNRs. •...
  • Page 334 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 148 Call Forwarding on No Reply: Procedures */# procedure Activate CFNR to user *61 destination No. Clear CFNR to user: Activate CFNR to user last configured *61# Clear CFNR to user last configured Activate preconfigured CFNR Clear preconfigured CFNR Activate CFNR to general bell (coded ringing)

  • Page 335: Deflecting A Call During The Ringing Phase (Cd)

    System Functions and Features as of I7.9 8. 4. 4 Deflecting a call during the ringing phase (CD) Calls intended for B are deflected to destination C during the ringing phase. (CD: Call Deflection). In such cases the call is not forwarded automatically but manually by user B.
  • Page 336 System Functions and Features as of I7.9 Other properties: • The internal number of a call distribution element can only be used as the desti- nation for a Call Deflection in a special case, namely if at least one CDE destina- tion is configured on ACD.

  • Page 337: Reject Call

    System Functions and Features as of I7.9 8. 4. 5 Reject call Calls for B are rejected during the ringing phase. This immediately clears down the call set-up and therefore the ringing at B. User A obtains the busy tone. haz0926aaxxa0 Fig.

  • Page 338: Twin Mode / Twin Comfort

    System Functions and Features as of I7.9 Procedures During the Ringing Phase Tab. 154 Rejecting a call: Procedures System terminals (excl. Office 10) Rejecting a call during the ringing phase System configuration Tab. 155 Rejecting a call: System configuration Parameter Parameter value Remarks No settings...
  • Page 339 System Functions and Features as of I7.9 • Answered call list • Last number redial list: • Message list Note: AIMS is used to determine whether Twin Mode or Twin Comfort is available on the DECT handset. If the Twin Comfort function is acti- vated, no other function can be allocated to the charging contact;...

  • Page 340: Do Not Disturb

    System Functions and Features as of I7.9 8. 4. 7 Do not disturb To ensure that user B is no longer disturbed, all incoming calls are automatically di- verted to an alternative destination C, which has to be specified using the system configuration.
  • Page 341 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 159 Do not disturb: Procedures */# procedure Activate Do not disturb Clear Do not disturb System configuration Tab. 160 Do not disturb: System configuration Parameter Parameter value Remarks Do not disturb <CFU destination>...

  • Page 342: Proxy

    System Functions and Features as of I7.9 8. 4. 8 Proxy In the attendant’s absence, calls to Operator Console B can be forwarded to a pre- configured substitution terminal C. Fig. 173 Proxy activated Detailed Description Tab. 161 Substitution Inter- Operating sequence / signalling on the termi- Scope face...
  • Page 343 System Functions and Features as of I7.9 Prefix Dialling Procedure Tab. 162 Substitution: Procedure Office 45 as an Operator Console Switch proxy on and off System configuration Tab. 163 Substitution: System configuration Parameter Parameter value Remarks Substitution <User No.> Reference to Other Features Features: •...

  • Page 344: Dect Follow Me

    System Functions and Features as of I7.9 8. 4. 9 DECT Follow Me The system is such that a DECT call cannot be handed over from one system to an- other (Handover). However, with the new DECT Follow Me feature the reachability of DECT users in a PISN has been improved.
  • Page 345 System Functions and Features as of I7.9 Detailed Description: The handset is logged on under System A on its own PBX and under B, C and D on the other PINX. On each PBX a number is configured under the corresponding DECT user (Follow Me Number) which is dialled automatically as soon as the hand-...
  • Page 346 • Also possible in virtual networks Application Notes: Application Notes are available for both configuration options (see https://pbxweb.aastra.com Ascotel® IntelliGate® Net: In an AIN the availability of the DECT handsets across all the nodes is guaranteed even without the "DECT Follow me" feature (network-wide roaming).

  • Page 347: Connections Involving Several Users

    System Functions and Features as of I7.9 8. 5 Connections involving several users 8. 5. 1 Music on hold In the following chapters a user is put on hold in each case in connection with the features Hold, Brokering, Three-Party Conference and Call Transfer. Depending on the configuration selected for the parameter Music on Hold the user on hold will...
  • Page 348 System Functions and Features as of I7.9 Tab. 165 Recording procedures */# procedure Record with handset *914 [*nn] # Recording with audio equipment *924 [*nn] # Check the recording *#914 [*nn] # or *#924 [*nn] # Delete the recording #914 [*nn] # or #924 [*nn] # "[ ]"...

  • Page 349: Hold (Enquiry Call)

    System Functions and Features as of I7.9 8. 5. 2 Hold (enquiry call) An A – B connection is put on hold if one of the callers, e.g. user B wants to set up an enquiry call connection with C. Fig.

  • Page 350: Enquiry Call With Return To Initial Call

    System Functions and Features as of I7.9 Suffix dialling procedures Tab. 167 Hold (enquiry call): Procedures System Terminals a/b terminal Set up internal enquiry call with or without call prepara- R <user No.> tion (R = control key) Set up enquiry call to a user of the up-circuit PBX via function key with function R*42 <user No.>...
  • Page 351 System Functions and Features as of I7.9 Detailed Description Tab. 169 Enquiry call with return to initial call Interface Operating sequence / signalling on the terminal Scope Music on hold is played to user A, who is on hold Possible interfaces: internal, external, PISN Possible interfaces: internal, external, PISN...

  • Page 352: Brokering (Switching Back And Forth Between Two Calls)

    System Functions and Features as of I7.9 8. 5. 4 Brokering (switching back and forth between two calls) A user can switch back and forth as often as required between his call party and the user on hold. Fig. 177 Brokering Detailed Description Tab.
  • Page 353 System Functions and Features as of I7.9 Suffix dialling procedures Tab. 173 Brokering (switching back and forth between two calls): Procedures System Terminals a/b terminal Brokering • with R2 (R = control key) • With digit suffix dialling: 2 System configuration Tab.

  • Page 354: Three-Party Conference From An Enquiry Call

    System Functions and Features as of I7.9 8. 5. 5 Three-party conference from an enquiry call In an enquiry call (with A on hold), B can set up a three-party conference with C. Fig. 178 Three-party conference Detailed Description Tab. 175 Three-party conference (conference from enquiry call) Operating sequence / signalling on the termi- Interface Scope...
  • Page 355 System Functions and Features as of I7.9 Suffix dialling procedures Tab. 176 Three-party conference (conference from enquiry call): Procedures System Terminals a/b terminal Set up three-party confer- • with R 3 (R = control key) ence • Use digit suffix dialling: 3 Three-party conference in •...

  • Page 356: Conference

    System Functions and Features as of I7.9 8. 5. 6 Conference User A can set up a conference call with several users. This can be done in three dif- ferent ways: • Variable conference: Here the conference participants are all listed in the same dialling string and are all called up at the same time.
  • Page 357 System Functions and Features as of I7.9 Detailed Description Tab. 178 Variable and preconfigured conference Operating sequence / signalling on the termi- Interface Scope The conference leader obtains a ring-back tone when setting up the conference. B, C, D The preconfigured or dialled conference partici- Possible interfaces: 2) 3) pants obtain ringing signalling during the con-...
  • Page 358 System Functions and Features as of I7.9 Procedures Tab. 179 Suffix dialling procedures System Terminals a/b terminal Set up conference from enquiry call (three-party • with R3 (R = control key) conference, three-party conference in the public • Use digit suffix dialling: 3 exchange) Expand conference from enquiry call: •...

  • Page 359: Call Transfer (Switching)

    System Functions and Features as of I7.9 8. 5. 7 Call transfer (switching) Users A and B are in a call. User B hands over the call with or without prior notice to user C. See also: For more information on the transfer functions and the Operator Con- soles, see "Operator Console", page 116.

  • Page 360: Call Transfer Without Prior Notice

    System Functions and Features as of I7.9 Suffix dialling procedures Tab. 183 Call transfer with prior notice: Procedure All terminals Call transfer hang up System configuration Tab. 184 Call transfer with prior notice: System configuration Parameter Parameter value Remarks Hold in the exchange •...
  • Page 361 System Functions and Features as of I7.9 Detailed Description Tab. 185 Call transfer without prior notice Operating sequence / signalling on the termi- Interface Scope If A is on hold, he obtains the ring-back tone or Possible interfaces: Music on hold.

  • Page 362: Call Transfer If Busy

    System Functions and Features as of I7.9 8. 5. 7. 3 Call transfer if busy A user B can hand over a call with user A to the busy user C after making an enquiry call to C by activating a recall and then hanging up. As soon as the busy user C is free again, C's phone automatically begins to ring.
  • Page 363 System Functions and Features as of I7.9 If user B signals call waiting to C and then goes on hook, the call with A is trans- ferred. This applies only if C does not reject B’s call. For the full scope of this feature "Call waiting", page 390.

  • Page 364: Recall

    System Functions and Features as of I7.9 8. 5. 8 Recall Recall reminds a user that a call has been transferred but not answered. Recall is triggered if the internal user does not respond within the recall time in the case of transfer without prior notice.
  • Page 365 System Functions and Features as of I7.9 If the transferred user has • activated or CFB, the recall time used is the one defined at the CFU destina- tion. • activated CFNR Default CF if no answer, the switched user’s own recall time is used.

  • Page 366: Call Acceptance

    System Functions and Features as of I7.9 8. 5. 9 Call acceptance An internal user C can accept a connection with user A after being contacted in an enquiry call by user B, who was connected with A. Fig. 184 Call acceptance Detailed Description Tab.

  • Page 367: Added Features

    System Functions and Features as of I7.9 8. 6 Added features 8. 6. 1 Voice Mail Systems 8. 6. 1. 1 Overview Basic Voice Mail System A Basic Voice Mail System is included in the basic configuration of every Ascotel® IntelliGate®...
  • Page 368 System Functions and Features as of I7.9 Enterprise Voice Mail System If licences are used to expand the Basic Voice Mail System to an Enterprise Voice Mail System, both the number of Voice Mail channels and the maximum recording capacity can be increased. An Audio Guide is also available, providing information on the number, date, time and CLIP of new messages when you play back your new messages.
  • Page 369 System Functions and Features as of I7.9 Overview of the Voice Mail System Tab. 195 Overview of the Voice Mail System Basic Voice Mail Enterprise Voice AVS Voice Mail Features System Mail System System Number of Voice Mail channels up to16 2 and 4 (depends on the system)

  • Page 370: Voice Mail Mode

    G.729 format so it can be played back. Existing greet- ings and voice messages in G.711 format can be converted to G.729 format using the Aastra IntelliGate® WAV Converter. The configured mode is always valid for the entire node.

  • Page 371: Operation Of The Voice Mail Functions

    System Functions and Features as of I7.9 8. 6. 1. 3 Operation of the Voice Mail functions Depending on the terminal the Voice Mail functions are operated either using the Foxkey or */# procedures and digit keys. The mailbox owner can use the Foxkey to record, monitor, activate and deactivate personal greetings on his system terminal.

  • Page 372: Audio Guide

    System Functions and Features as of I7.9 8. 6. 1. 4 Audio guide The Enterprise Voice Mail System comprises an Audio Guide to announce the date, time and call number of received voice messages and to explain the navigation when retrieving personal voice messages (Voice Mail menu). Three Audio Guide languages can be loaded onto the system simultaneously and individually allo- cated to each mailbox.

  • Page 373: Auto-Attendant

    System Functions and Features as of I7.9 8. 6. 1. 5 Auto-Attendant The Auto Attendant is one possibility for carrying out predetermined actions while a greeting is played back. The actions are either initiated by the caller (DTMF ac- tions) or triggered by the system itself (Monitoring actions).
  • Page 374 System Functions and Features as of I7.9 The following actions are possible: • none The corresponding DTMF character is ignored. With End of greeting None response depends on whether or not a recording after personal greeting is ena- bled. • Transfer to call number The call is transferred to the call number entered in the field Destination.
  • Page 375 System Functions and Features as of I7.9 – If no user number is entered, the activated greeting for the active mailbox is played back once again. – If the user does not have a mailbox or if an invalid call number is entered, no action is carried out.

  • Page 376: Scope

    System Functions and Features as of I7.9 Interaction with the Call Transfer feature Situation: Users A and B are in a call. B makes an enquiry call to C, who has forwarded to Voice Mail. B presses a key (DTMF action) to establish a connection with user D (case 1, 2) or with the mailbox of user D (case 3, 4).

  • Page 377: Access Concept

    System Functions and Features as of I7.9 – Once the total capacity of the voice memory is 90% full, all the mailboxes are switched over to the overflow greeting until the value drops back below 80%. These percentages are permanently fixed and cannot be modified. –...

  • Page 378: System Configuration

    System Functions and Features as of I7.9 Note: Audio services authorization is also used for the Courtesy service and for Music on hold. 8. 6. 1. 8 System configuration The settings in Tab. 197 apply to all voice mailboxes. They are accessed using the AIMS Configuration Manager under menu item 1_6_1.
  • Page 379 System Functions and Features as of I7.9 Parameter Value range Remarks Saving voice data on nodes <0..40> Indication of the node number if the messages and personal greetings are to be stored on a node other than the one where the terminal of the mail- box owner is currently located.

  • Page 380: Prefix Dialling Procedures

    System Functions and Features as of I7.9 Tab. 201 Greetings Parameter Value range Remarks Number of personal greetings <0..3> The global greeting (where available) is automati- cally activated if no personal greetings (setting=0) are recorded. If no global greeting is available either, the greeting is automatically taken from the Audio Guide (Enterprise Voice Mail only).
  • Page 381 System Functions and Features as of I7.9 Tab. 203 Procedures personal greetings */# procedure Recording personal greeting x with terminal *913x [*nn] # (x = 1, 2, 3) To record personal greeting x via PBX audio *923x [*nn] # (x = 1, 2, 3) input Check the recording *#913x [*nn] # or *#923x [*nn] #...

  • Page 382: Suffix Dialling Procedures

    System Functions and Features as of I7.9 8. 6. 1. 10 Suffix dialling procedures A voice mailbox can also be operated from another internal telephone or an exter- nal telephone (DTMF / Keypad protocol) using suffix dialling (DTMF). The only re- quirement is that calls are forwarded to the voice mailbox and that the relevant PIN is known: Dial the user who has forwarded to Voice Mail...

  • Page 383: Voice Mail System Avs 5150

    System Functions and Features as of I7.9 8. 6. 1. 11 Voice Mail System AVS 5150 The Voice Mail System AVS 5150 notifies all system terminals of any voice mails re- ceived. Notification depends on the type of terminal. Along with the notification on the terminal itself there is also an option to retrieve voice mails directly.
  • Page 384 System Functions and Features as of I7.9 Several users: If a group of users shares a mailbox, all the users will be notified. As soon as one of the users has listened to the voice mails, the notifications to all the group members will be cancelled.
  • Page 385 System Functions and Features as of I7.9 Operation of the Voice Mail functions Voice messages are retrieved by calling the Voice Mail user group. Once you have entered the password you are routed to the voice menu of the AVS Voice Mail Sys- tem where you can retrieve, save, delete voice messages, etc.
  • Page 386 System Functions and Features as of I7.9 Response with Call Forwarding Unconditional If user A activates a Call Forwarding Unconditional to user B, who has himself di- verted to the Voice Mail user group, the response depends on the following config- uration setting made for user A: •...

  • Page 387: Name Selection

    System Functions and Features as of I7.9 8. 6. 2 Name selection Instead of entering user B’s phone number, user A can dial user B’s name. The PBX supports dialling by name and dialling with Quickdial. Please refer to the Operating Instructions of the system terminals for more details.

  • Page 388: End-Of-Selection Signal

    System Functions and Features as of I7.9 8. 6. 3 End-of-selection signal The input of an external number can be completed with the character #. The PBX (or network system) interprets this as the end of selection and immediately switches through. Detailed Description Dialling with end-of-selection signal is important in several cases: •...
  • Page 389 System Functions and Features as of I7.9 Fig. 188 Dialling with end-of-selection signal with the LCR function activated Prefix Dialling Procedure Completing dialling with end-of-selection signal: External user No. #. System configuration Tab. 210 End-of-selection signal: System configuration Parameter Parameter value Remarks No settings Features...

  • Page 390: Call Waiting

    System Functions and Features as of I7.9 8. 6. 4 Call waiting Call waiting is used to notify an internal, busy user B that another user C is waiting to talk. User B can choose to take C’s call (and put the original call on hold, end the original call or set up a three-party conference) or reject it.
  • Page 391 System Functions and Features as of I7.9 Procedures Tab. 212 Call waiting: Suffix dialling procedures System Terminals a/b terminal Activate call waiting • R6 or R*43 • Procedure: *43 (R = control key) Answer without hold → End call and •...

  • Page 392: Intrusion

    System Functions and Features as of I7.9 8. 6. 5 Intrusion If the called internal user B is busy, the internal user C has the possibility of intrud- ing into the current call. User C hears the current call and has the possibility of talk- ing to user B into whose call C has intruded.
  • Page 393 System Functions and Features as of I7.9 Tip: If intrusion is disabled, it is possible to send a text message to an intruded user if he has a system terminal with display, and to do so even during a call. Procedures Tab.

  • Page 394: Silent Intrusion

    System Functions and Features as of I7.9 8. 6. 6 Silent intrusion Silent intrusion is a variant of the Intrusion feature and is used primarily in call cen- tres. If the called internal user B is busy, the calling internal user C has the possibility of intruding into the current call without call parties A and B being aware of it.
  • Page 395 System Functions and Features as of I7.9 If B is making an exchange all, Silent intrusion will only work if this feature is also en- abled for exchange calls, throughout the system. Notes: – In connection with the Silent intrusion feature, relevant national data protection regulations must be observed.
  • Page 396 System Functions and Features as of I7.9 Procedures Tab. 221 Silent intrusion: Suffix dialling procedure System Terminals a/b terminal Activate silent intrusion Use digit suffix dialling: 4 R4 (R = control key) Tab. 222 Silent intrusion: Prefix Dialling Procedure System Terminals a/b terminal Activate silent intrusion With function key in prefix dialling (config-...

  • Page 397: Announcement To One Or More Users

    System Functions and Features as of I7.9 8. 6. 7 Announcement to one or more users The announcement feature allows user A to address user B (or an announcement group) directly via the loudspeaker on B’s terminal, without waiting for his answer. User B has the possibility to answer the announcement (in which case the an- nouncement is converted into a normal, internal connection) or to interrupt it (clear down the connection).
  • Page 398 System Functions and Features as of I7.9 Creating announcement groups: • Up to 8 (system 2065: 16) announcement groups can be defined. • Each group can consist of up to 16 users. • These announcement groups are also used for the feature Send Text Messages (see "Sending and reading text messages", page 407).
  • Page 399 Setting up an announcement to a user *7998 <User No.> or *79 <Group • or announcement group No.> • Office 35, Office 45, Aastra 5370, Aastra 5380: dou- ble-click team key of individual users Answer announcement (called party) answer Answer announcement from a termi-...

  • Page 400: Charge Recall

    System Functions and Features as of I7.9 8. 6. 8 Charge recall By activating a charge recall, user B can transfer an exchange line to an internal user A. At the end of the exchange call, user B is called back with an indication of the call charges.
  • Page 401 System Functions and Features as of I7.9 Detailed Description User B: Charge recall can only be activated from digital system terminals with a dis- play. User A: At the end of the call, the user’s exchange access is automatically barred again.

  • Page 402: Duplex Mode

    Requirement: • The terminal supports the automatic announcement facility (Office 35, Office 45, Aastra 5370, Aastra 5380) • Automatic announcement is activated on the terminal In duplex mode the connection setup is the same as for an ordinary announcement made to a user.
  • Page 403 */# procedure System Terminals Set up announcement or duplex *7998 User No. • mode (calling party) • Office 35, Office 45, Aastra 5370, Aastra 5380: double-click team key Setting on the destination set Automatic hands-free facility on Announce- ment Note: The automatic hands-free talking setting on a terminal can be either disa- bled, enabled (all internal incoming calls incl.

  • Page 404: Fetch Call

    Fetch call *86 <User No.> or *86 <UG No.> for any user • called in the UG at that particular moment. • Office 35, Office 45, Aastra 5370, Aastra 5380: click the Team key System configuration Tab. 234 Fetching a call: System configuration...

  • Page 405: Hotline

    System Functions and Features as of I7.9 Features: • "Fast Take (call acceptance)", page 439 8. 6. 11 Hotline User A can be allocated one of 20 different hotline destinations. Whenever the handset of a terminal assigned to user A is picked up, the configured hotline desti- nation number D will automatically be dialled once the set delay has expired.
  • Page 406 System Functions and Features as of I7.9 Typical applications: • Lift telephone • Emergency telephone • Door phone (entrance gates) • Phone booth connection • Fax Additional applications: • Temporary hotline for hotel room and phone booth sets • Baby alarm on hotel room phones •...

  • Page 407: Sending And Reading Text Messages

    System Functions and Features as of I7.9 8. 6. 12 Sending and reading text messages This feature provides a means of sending a text message within the system. Poten- tial destinations include: • One internal user • One message group •...
  • Page 408 System Functions and Features as of I7.9 In principle callback requests and notifications by the Voice Mail System are dis- played with a higher priority on the terminal, i.e. before any text messages. A maximum of 16 text messages are stored for any given destination user. Tip: A busy user who is also protected against intrusion and call waiting can still be reached using text messages.

  • Page 409: Message Function

    System Functions and Features as of I7.9 8. 6. 13 Message function A MESSAGE can be sent from any terminal to all system terminals. Depending on the terminal the receipt of a MESSAGE is signalled by a callback request. "MESSAGE" haz0603aaena0 Fig.
  • Page 410 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 241 Activating MESSAGE: Procedures */# procedure Activate MESSAGE *38 User No. Answer MESSAGE (trigger callback) *#38 Clear MESSAGE on one’s own terminal #38# Clear MESSAGE on the destination set #38 User No.

  • Page 411: Leave Message

    System Functions and Features as of I7.9 8. 6. 14 Leave message If user B is absent or unobtainable for longer period of time, he can leave a mes- sage in the PBX for internal users. If user A now calls user B from a system terminal with display, the PBX will send to A’s display the text left by B.

  • Page 412: Standard Texts

    System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 244 Leaving a message: Procedures */# procedure Activate leave message *24 Text. No. [Param] # Clear leave message System configuration Tab. 245 Leaving a message: System configuration Parameter Parameter value Remarks Preconfigured CFU <User No.>...
  • Page 413 System Functions and Features as of I7.9 Standard texts can be complemented or reworded before they are sent. The changes are not stored. With AIMS the language for the standard texts can be selected independently of the language setting on the system terminals. With AIMS the standard texts can be adapted to suit requirements but also reset to the original text as defined by the initialization values.

  • Page 414: Park

    System Functions and Features as of I7.9 8. 6. 16 Park 8. 6. 16. 1 Local call parking A user B has put his call with on hold to answer C’s call waiting signal. To transfer C to a user D, B must first park his call with A so that he can put C on hold and set up the enquiry call connection to D.

  • Page 415: Central Call Parking

    System Functions and Features as of I7.9 Procedures Tab. 249 Local parking: Suffix dialling procedures System Terminals Park call locally Tab. 250 Local parking: Prefix Dialling Procedures System Terminals Retrieve call System configuration Tab. 251 Local parking: System configuration Parameter Parameter value Remarks No settings...
  • Page 416 System Functions and Features as of I7.9 Detailed Description Tab. 252 Central call parking Operating sequence / signalling on the ter- Interface Scope minal Once the procedure has been executed, the Restriction: user obtains the acknowledgement tone. In the PBX, only 1 call can be parked centrally throughout the system at any given time.

  • Page 417: Call Parking Function Of The Key Telephone

    System Functions and Features as of I7.9 8. 6. 16. 3 Call parking function of the key telephone A call signalled on a line key can be parked on the line key: • The call is parked automatically if another call arrives on another line key and is answered.

  • Page 418: Call Parking Function On The Operator Console

    System Functions and Features as of I7.9 8. 6. 16. 4 Call parking function on the operator console Attendant B is talking to user A when another call from user C arrives in the call queue. The active call is not to be transferred just yet and the attendant answers the incoming call.

  • Page 419: Callback If User Busy

    System Functions and Features as of I7.9 8. 6. 17. 1 Callback if user busy User A has the possibility of activating a callback to busy user B (callback request). As soon as the busy user B becomes free, user A will be called back within 10 s. As soon as A picks up the phone, the system automatically calls user B, who is now free.

  • Page 420: Callback To Free User

    System Functions and Features as of I7.9 Callback to an busy external user: If user B is a PBX user, he must have his own direct dial number and his PBX must also support the feature. There are three possible DDI variants: DDI number →...
  • Page 421 System Functions and Features as of I7.9 Detailed Description Tab. 260 Callback to free user Operating sequence / signalling on the ter- Interface Scope minal Once the callback procedure has been exe- Restriction: cuted, A obtains the acknowledgement tone. User A can only initiate one callback at a time. Possible interfaces: Internal The callback is triggered only to user A, who set the callback, regardless of whether...

  • Page 422: Wait Until Free

    System Functions and Features as of I7.9 8. 6. 17. 3 Wait until free The Wait-until-free feature is a Callback-if-busy feature without the user who initi- ates the call having to hang up. He stays on the phone and waits until the busy user becomes free.

  • Page 423: Team Functions

    System Functions and Features as of I7.9 System configuration Tab. 265 Wait until free: System configuration Parameter Parameter value Remarks No settings Reference to Other Features Features: • "Callback if user busy / free", page 418 • "Message function", page 409 8.
  • Page 424 Scope Terminals that support the team key: Office 35, Office 45, Aastra 5370, Aastra 5380, PC Operator, Office 1600, Aastra 2380ip System configuration Tab. 266 Team function: System configuration...

  • Page 425: Locking And Unlocking Terminals

    System Functions and Features as of I7.9 8. 6. 19 Locking and unlocking terminals Terminals are locked to prevent misuse or to force the allocation of call charges on a user-pays basis. Terminals on the system can be locked and unlocked in different ways: •...

  • Page 426: Locking / Unlocking Terminals (Telephone Lock)

    System Functions and Features as of I7.9 8. 6. 19. 1 Locking / unlocking terminals (telephone lock) The phone lock inhibits or restricts the following operating possibilities: • Dialling possibilities for internal and external calls, by activating internal and ex- ternal digit barring.
  • Page 427 System Functions and Features as of I7.9 System configuration Tab. 268 Phone lock: System configuration in AIMS Parameter Parameter value Remarks Change PIN Setting per user in the user authorization Internal digit barring set- Enable *33 and #33 Allow phone lock locking variant tings for the unlocked state Internal Digit Barring, phone Internal digit barring 1 to 8...
  • Page 428 System Functions and Features as of I7.9 Unlocking a third-party terminal An authorized user unlocks someone else's terminal. After unlocking it, he can ei- ther dial directly within the next 12 seconds or hang up and a number within 60 seconds.
  • Page 429 System Functions and Features as of I7.9 Procedures Tab. 270 Unlocking the terminal for each call: Procedures */# procedure System Terminals Unlocking a third-party for #36 <User No.> <PIN> System terminals: each call • The function can be configured onto a Unlocking one's own terminal #36 <User No.>...

  • Page 430: Making Calls With Your Own Settings On A Third-Party Telephone

    System Functions and Features as of I7.9 8. 6. 20 Making calls with your own settings on a third-party telephone This feature allows the authorized internal user to use a third-party terminal with his own valid PIN to make a single call with the following personal settings: •...

  • Page 431: Private Calls With Pin

    System Functions and Features as of I7.9 Procedures and system configuration "Unlocking the terminal for each call", page 427. Reference to Other Features Features: • "Unlocking the terminal for each call", page 427 • "Private calls with PIN", page 431 8.
  • Page 432 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 272 Private calls with PIN: Procedure */# procedure Private call with PIN from one of one’s own termi- #46 <User No.> <PIN> <external call number> nals or from a third-party terminal Other properties: •...

  • Page 433: Appointment Call

    System Functions and Features as of I7.9 8. 6. 22 Appointment call Each user can configure one individual appointment call and one permanent ap- pointment call in the PBX, which are then stored in the PBX. Fig. 207 Appointment call Detailed Description Tab.
  • Page 434 System Functions and Features as of I7.9 Prefix Dialling Procedures Tab. 274 Appointment call: Procedures */# procedure Activate individual call order *55 hh mm (hh = hour 00...23; mm = minute 00...59) Activate permanent call order *56 hh mm (hh = hour 00...23; mm = minute 00...59) Clear individual call order Clear permanent call order System configuration...

  • Page 435: Acceptance Of A Call Or Data Connection

    System Functions and Features as of I7.9 8. 6. 23 Acceptance of a call or data connection: 8. 6. 23. 1 Preliminaries User D can enable user C to take over an existing call or data connection A-B. Fig. 208 Preparing to take over an active connection Features...
  • Page 436 System Functions and Features as of I7.9 Detailed Description Tab. 276 Preparing to take over an active connection Operating sequence / signalling on Interface Scope the terminal User B obtains the busy tone once C Possible interfaces: has taken the connection to A. Internal Possible interfaces: Internal...

  • Page 437: Accepting The Connection

    System Functions and Features as of I7.9 8. 6. 23. 2 Accepting the connection A user C can take over an existing call or data connection A-B if D has prepared the takeover. Fig. 209 Taking over an active connection Detailed Description Tab.

  • Page 438: Take (Call Acceptance)

    System Functions and Features as of I7.9 8. 6. 24 Take (call acceptance) The Take function allows users to take over a call connection of another user with- out interrupting the connection or having the connection put through to them. The example below illustrates how to accept a call connection from a user with a cordless terminal.

  • Page 439: Fast Take (Call Acceptance)

    System Functions and Features as of I7.9 8. 6. 25 Fast Take (call acceptance) The Fast Take function combines and expands the two features Fetch call and Take over active connection: Fast Take allows an internally authorised user C • to take an existing call connection between the internal or external user A and an internal user B.
  • Page 440 System Functions and Features as of I7.9 Prefix Dialling Procedure Tab. 284 Acceptance of a call or ringing connection: Procedure */# procedure Answer the call or ringing connection *88 <User No.> System configuration Tab. 285 Taking over an active connection: System configuration Parameter Parameter value Remarks...

  • Page 441: Room Monitoring (Baby Surveillance)

    System Functions and Features as of I7.9 Reference to Other Features Features: • "Acceptance of a call or data connection:", page 435 • "Take (call acceptance)", page 438 • "Fetch call", page 404 8. 6. 26 Room monitoring (Baby surveillance) This feature is designed specifically for monitoring infants.

  • Page 442: Detailed Description

    System Functions and Features as of I7.9 8. 6. 26. 1 Detailed Description Tab. 286 Active and passive room monitoring Operating sequence / signalling on the termi- Interface Scope • Once the feature is activated, A obtains a con- Terminals on which room monitoring can firmation tone and a permanent indication on be activated: the display showing the destination user.

  • Page 443: Active Room Monitoring

    System Functions and Features as of I7.9 8. 6. 26. 3 Active room monitoring When activating room monitoring the user specifies whether the call connection should be one-way (mode 1) or two-way (mode 2). One-way means that only the transmission path of the monitoring phone is switched through; with a two-way call connection the reception path is also switched through (in hands-free mode).
  • Page 444 System Functions and Features as of I7.9 During the call connection During the call connection the destination user can use DTMF suffix dialling to switch back and forth between one-way and two-way mode and also cancel the time limit of 1 minute on the call connection: •...

  • Page 445: Passive Room Monitoring

    System Functions and Features as of I7.9 – Therefore no liability can be assumed for failed monitoring calls or for false calls. 8. 6. 26. 4 Passive room monitoring Passive room monitoring allows the destination user to listen into a room using a verification call.

  • Page 446: Special Features

    System Functions and Features as of I7.9 a delay expires. This is due to the fact that the status “active room moni- toring with deactivated microphone” is equivalent to passive room moni- toring. 8. 7 Special features Here describes features that are available only in combination with a special appli- cation or supplementary equipment, e.g.
  • Page 447 System Functions and Features as of I7.9 Procedures Tab. 289 Coded ringing on the general bell: Prefix Dialling Procedures */# procedure Activate coded ringing *81 User No. Activate CFU to coded ringing Clear CFU to coded ringing Answer coded ringing Tab.

  • Page 448: Answering General Bell

    System Functions and Features as of I7.9 8. 7. 1. 1 Answering general bell A call can be signalled on the general bell (ringing signal) and be answered by any user B who hears it. Fig. 214 Answer ringing signal on general bell Detailed Description General bell is activated via user group (UG) or via proxy.

  • Page 449: General Bell On An Analogue Terminal Interface A/B

    System Functions and Features as of I7.9 8. 7. 1. 2 General Bell on an Analogue terminal interface a/b Besides the connection via a potential-free relay contact on the mainboard (2025/ 2045/2065 systems only) the general bell can also be connected to an analogue terminal interface a/b.

  • Page 450: Courtesy Service (Announcement Prior To Answering)

    System Functions and Features as of I7.9 8. 7. 2 Courtesy Service (announcement prior to answering) The Courtesy service is an announcement service for incoming external calls. If an outside call from A is not answered within a preset delay time by internal user B (who is either free or for whom call waiting is enabled), the caller will hear a re- corded announcement (provided the call has not been rerouted to the alternative destination (Capolinea)
  • Page 451 System Functions and Features as of I7.9 Detailed Description Tab. 295 Courtesy Service Operating sequence / signalling on the ter- Interface Scope minal If the internal user answers during the recorded Possible interfaces: announcement, the announcement is inter- External rupted. The internal user’s set continues to ring while Requirement: the recorded announcement is being played.
  • Page 452 System Functions and Features as of I7.9 Announcement sequence An announcement sequence contains up to 10 steps. In each step the parameters of the following table are to be configured: Tab. 296 Configurations for each step of an announcement sequence Parameter Parameter value Remarks...
  • Page 453 System Functions and Features as of I7.9 Other properties The 2025/2045 and A150/300 systems have three parallel Courtesy channels; the 2065 system, six. • If another call occurs during a recorded announcement, the second call is switched to Courtesy via a second channel once the delay has expired. •...
  • Page 454 System Functions and Features as of I7.9 Recording announcements Recorded announcements can be recorded either with a terminal or using audio equipment connected to the audio input. It is also possible to record announce- ments with a PC, store them as a wave file and load them into the PBX. With a terminal or audio equipment Tab.
  • Page 455 System Functions and Features as of I7.9 Recording with audio equipment: After the procedure a long Start tone is audible and can be played back over the audio equipment connected to the music input of the PBX. The recording can be monitored via the handset.
  • Page 456 System Functions and Features as of I7.9 Before the announcements are used for the first time the wave files are always au- tomatically renamed by the PBX application (from name.wav to name.used.wav). This allows new recorded announcements to be loaded onto the file system while announcements are being made.

  • Page 457: Clear Configurations

    System Functions and Features as of I7.9 8. 7. 3 Clear configurations With this procedure each user has the possibility of clearing all the personal func- tions he has activated with the exception of night service, logging in/out in user groups, status of CLIR permanent, and appointment orders.

  • Page 458: Lcr Function

    System Functions and Features as of I7.9 8. 7. 4 LCR Function If the LCR function is activated, dialled call numbers are analysed and converted. This means that the PBX may actually dial a different call number than the one en- tered by the user (see "LCR function", page 183).

  • Page 459: Emergency Numbers

    System Functions and Features as of I7.9 8. 7. 5 Emergency numbers The system is equipped with emergency numbers, which can be used by all inter- nal users. Emergency calls are routed to a destination B preconfigured in the sys- tem configuration.
  • Page 460 System Functions and Features as of I7.9 Example: Hotline on lift telephone Switch position 1 (day): 11, switch position 2 (night): 175 and switch position 3 (weekend): 0118. Note: In this case it is useful to create a special emergency number destination, to assign three destination numbers to it and to store it under the terminal data.

  • Page 461: Suppression Of The Call Number Display

    System Functions and Features as of I7.9 8. 7. 6 Suppression of the call number display The display of the call number to the called party can be suppressed (CLIR). CLIR can be permanently activated or deactivated for each user in the Configuration Manager.
  • Page 462 System Functions and Features as of I7.9 Procedures Tab. 305 CLIR per user: Procedure */# procedure Activate CLIR for one call *31 external destination Deactivate CLIR for one call #31 external destination Activate CLIR permanently *31# Deactivate CLIR permanently #31# System configuration Tab.

  • Page 463: Recording Malicious Calls (Mcid)

    System Functions and Features as of I7.9 8. 7. 7 Recording malicious calls (MCID) By activating the Malicious Call Identification service, MCID for short, a user B can have the threatening or nuisance calls from an external user A recorded by the net- work provider so that the caller can be identified.
  • Page 464 System Functions and Features as of I7.9 Tab. 307 Recording of malicious calls Operating sequence / signalling on the ter- Interface Scope minal Activate during the call / after the call during Internal user the busy tone signalling Connection restrictions: Network provider confirms activation (the type •...

  • Page 465: User Group: Logging In And Logging Out

    System Functions and Features as of I7.9 8. 7. 8 User group: Logging in and logging out Members of user groups can log themselves out and back in again. The logout and login procedure can apply simultaneously for all the user groups or specifically for one user group only.
  • Page 466 System Functions and Features as of I7.9 Prefix Dialling Procedure Tab. 312 User group: Procedures */# procedure Log in to all user groups *4800 Log out of all user groups #4800 Log into one user group *48 <UG No.> Log out of one user group #48 <UG No.>...

  • Page 467: Home Alone

    System Functions and Features as of I7.9 8. 7. 9 Home alone If calls to a user group can only be answered by one user, that user can activate the Home Alone feature on the user group. If the user is then making a call, all other internal or external callers to the user group will obtain the congestion tone.
  • Page 468 System Functions and Features as of I7.9 Application Example The Smith family run a carpentry workshop in the same building as their home. Dur- ing office hours Mrs Smith runs the office (user D). While she is making calls on that particular phone, calls to the private or business number should obtain the busy signal.

  • Page 469: Switching Switch Groups

    System Functions and Features as of I7.9 8. 7. 10 Switching switch groups Switch groups defined in the system configuration can be selected by user A using switch contacts or a procedure from the terminal. The switchover can also be car- ried out automatically using time-controlled functions in the System Configuration (see "Time-controlled functions", page...

  • Page 470: Controlling Relays

    System Functions and Features as of I7.9 External switches: The switch groups can also be activated via 2 control inputs on the PBX exchange, e.g. via preconfigured time-switch clock. External switches have a higher priority, i.e. they must be open (status 0) so that switching via function key, procedure or AIMS can be carried out.
  • Page 471 System Functions and Features as of I7.9 Detailed Description Tab. 320 Controlling relays Operating sequence / signalling on the ter- Interface Scope minal The user obtains an acknowledgement tone Possible interfaces: every time he activates / deactivates the fea- The function is activated locally on the sys- ture.

  • Page 472: Door Function

    System Functions and Features as of I7.9 8. 7. 12 Door function There are two ways of connecting a door intercom (TFE): • Using an options card OI-2DOOR (20x5) and ODAB (A150/300) • Using an ordinary analogue terminal port In a connection using an options card, the equipment or installation is controlled via relays and a control input on the options card.
  • Page 473 System Functions and Features as of I7.9 Door bell input on an options card • The door bell is connected directly to a control input of the options card. • One internal user can be allocated to the door bell input for each case of the Day, Night and Weekend positions.

  • Page 474: Opening Doors

    System Functions and Features as of I7.9 8. 7. 12. 2 Opening doors This function actuates the door opener of any door. If the TFE is connected via an options card a relay which opens the door is activated for three seconds. If the door intercom system is connected via an analogue terminal port the corre- sponding analogue port is called.
  • Page 475 System Functions and Features as of I7.9 Procedures / system configuration for connection via analogue port Tab. 328 Opening doors: Procedure */# procedure Opening doors *74<Call number of the user who is assigned an analogue terminal to whose port the door intercom system is connected>...

  • Page 476: Dial Door Intercom

    System Functions and Features as of I7.9 8. 7. 12. 3 Dial door intercom A door intercom can be dialled by user A in the same way as he would dial an inter- nal user. Fig. 219 Connection to the door intercom Detailed Description Tab.
  • Page 477 System Functions and Features as of I7.9 Procedures / system configuration for connection via options card Dial the door intercom: Dial the door intercom number. (After initialization: 851, 852) Tab. 331 Door intercom: System configuration Parameter Parameter value Remarks Door intercom system <Call number>...

  • Page 478: System Time And System Date

    System Functions and Features as of I7.9 8. 7. 13 System time and system date The system time and system date are used as information in many areas, for in- stance for the display on system terminals, for call logging, for event messages, etc. The system time and system date are also required for the appointment reminder call and the time-controlled triggering of */# procedures.
  • Page 479 System Functions and Features as of I7.9 – The ISDN time synchronization and NTP service must be activated simultaneously. Ascotel® IntelliGate® Net: In an AIN there are additional configuration parameters for time synchro- nization between the nodes. The Master is always in AIN area 1. This area is always assigned the Master time.

  • Page 480: Remote Control Features

    System Functions and Features as of I7.9 8. 8 Remote control features A large number of features can be remote controlled either from within or outside the system: • Remote controlling features from within the system: User A activates / deactivates a feature on user B (Tab.
  • Page 481 System Functions and Features as of I7.9 Feature Activate Reset Activate / clear permanent order for appointment call *56 hh mm Activate / clear CFNR *61 destination No. Activate / clear CFNR to user last configured *61# Activate / clear CFNR to preconfigured user Activate / clear call forwarding to general call with coded ringing Trigger Redkey function...

  • Page 482: Remote Controlling Features From Within The System

    System Functions and Features as of I7.9 8. 8. 1 Remote controlling features from within the system A user A can use procedure *06 to carry out features from his terminal on behalf of another authorized user B. Example: An internal user activates CFNR using the following procedure: Fig.

  • Page 483: Remote Controlling Features From Outside The System

    System Functions and Features as of I7.9 8. 8. 2 Remote controlling features from outside the system An external user A can use a DDI number specially set up for remote control and a password valid throughout the system to remote-control a group of features via the public ISDN network (External Remote Control or ERC).
  • Page 484 System Functions and Features as of I7.9 Procedures Tab. 340 External remote control: Procedure */# procedure Change */# procedure using <DDI No.> < Password> #*06 <user No.> <*/# procedure> external remote control Example: An external user activates Call Forwarding on No Reply using the following proce- dure: Fig.
  • Page 485 System Functions and Features as of I7.9 Security elements: • Password protection (change the password at regular intervals using AIMS or the System Assistant on Office 45). • External remote control barring throughout the system. • Protection for user B for remote control access. •...

  • Page 486: Time-Controlled Functions

    System Functions and Features as of I7.9 8. 8. 3 Time-controlled functions Up to 50 time-controlled functions (*/# procedures) can be defined in the System Configuration to be executed once at a particular time on a particular date. It is also possible to define recurring functions to be executed at a particular time on a par- ticular weekday or every weekday.
  • Page 487 System Functions and Features as of I7.9 Tab. 343 Activating/deactivating functions via switch groups: */# pro- Start Stop Execution Execu- Switch Meaning cedure (Day) (Day) date tion time group *931 Monday Friday 07:00 Activate Courtesy group 1 #931 Monday Friday 18:00 Deactivate Courtesy group 1 *85072...

  • Page 488: Hotel Function

    System Functions and Features as of I7.9 8. 9 Hotel function The hotel functions consist of features that are specially designed for hotel applica- tions. They include: • Check-in / check-out menu • Barring of room-to-room traffic with the possibility of bypassing using a secret code •...

  • Page 489: Room-To-Room Traffic

    System Functions and Features as of I7.9 8. 9. 2 Room-to-room traffic If room-to-room traffic is enabled, guests have the possibility of telephoning di- rectly to other rooms. Traffic between rooms/phone booths can be configured with the following meas- ures: •...

  • Page 490: Room Status

    System Functions and Features as of I7.9 8. 9. 3 Room status Each room is assigned Free or Busy. These room statuses can be assigned configura- tions individually. When the status changes, the following actions take place auto- matically: Room status from Free to Busy: (Log guest on)

  • Page 491: Phone Booth

    System Functions and Features as of I7.9 8. 9. 5 Phone booth A hotel phone box allows guests to make external calls with charge recall and the hotel staff itself to make internal calls. It is also possible to pick up calls and to trans- fer calls (for instance pick up calls).
  • Page 492 System Functions and Features as of I7.9 Phone booth operation, variant 1 A hotline destination is defined for user 45. When the receiver goes off-hook, "11" is dialled automatically and the operator console starts ringing. haz1246aaena0 Fig. 223 Signalling on the Operator Console with variant 1 of phone booth operation Operating sequence on the Operator Console •...
  • Page 493 System Functions and Features as of I7.9 Phone booth operation, variant 2 Guest user 45 contacts Reception because he wants to make a phone call. haz1248aaena0 Fig. 225 Signalling on the Operator Console with variant 2 of phone booth operation The guest in the phone box picks up the receiver within 2 minutes and obtains a dial tone.
  • Page 494 System Functions and Features as of I7.9 Phone booth operation, variant 3 User 29, who does not have exchange access authorization, picks up the receiver and dials the operator’s number (11). He asks for a trunk line and puts down the re- ceiver.

  • Page 495: Menu And Operating Concept With Aims

    Office 45 is enabled. For more detailed information on the mode, the command set, the connection pos- sibilities and hotel management systems please go directly to open.interfaces@aastra.com Tip: User alarm event message can be generated from any internal termi- nal using the command *77 [nnnn]. The parameter nnnn is optional and has a value range from 0000 to 9999.

  • Page 496: Message And Alarm Systems

    System Functions and Features as of I7.9 8. 10 Message and Alarm Systems Ascotel® IntelliGate® supports several message formats and message protocols for implementing messaging and alarm systems. (SMPP) haz1374_b0 SMSC (ATAS) (ATPC1) ESME (External Short Message Entity): External entity that processes short messages (SMS) SMPP (Short Message Point-to-Point Protocol): SMS Protocol Fig.

  • Page 497: Expanded Messaging System With 9D Handsets

    System Functions and Features as of I7.9 8. 10. 2 Expanded messaging system with 9d handsets With the expanded, licensed messaging system Ascotel® IntelliGate® can be used to implement user-friendly messaging and alarm systems. The licence enables the use of the SMPP protocol and 9d handsets to be logged on as system terminals. A wide range of alarm and message applications as well a cordless DECT terminals can then be used from the Ascom Wireless Solutions product portfolio.

  • Page 498: Message Handling

    System Functions and Features as of I7.9 8. 10. 3. 1 Message handling External and internal messages are first sent to the SMSC (Short Message Service Centre), which then forwards the messages to the corresponding destination ter- minal. The SMSC is a software package integrated in the PBX that is responsible for the flow of messages within the PBX.

  • Page 499: Alarm Handling

    System Functions and Features as of I7.9 Parameter Remarks Default ESME Messages without a destination address are sent to the default ESME. Password The password is checked every time a connection is set up between SMSC and ESME (minimum length = 4). Response time Max.

  • Page 500: Connection Via V.24 With Atpc1

    System Functions and Features as of I7.9 8. 10. 3. 3 Connection via V.24 with ATPC1 External alarms, faults and messages from building energy management systems, nurse paging systems, security systems, etc., can be signalled as text messages to system terminals via the V.24 interface of the Pocket Adapter. A licence is not re- quired for connecting external alarm sources or messaging systems in this way.
  • Page 501 System Functions and Features as of I7.9 External Alarms on System Terminals Receiving external alarms An external alarm is signalled on the system terminal either by continuous ringing or by a set ringing duration (0...3600 s) consisting of a cycle that alternates 4 s of ringing with a 1 s pause.

  • Page 502: Connection Via V.24 / Ethernet With Atas

    System Functions and Features as of I7.9 8. 10. 3. 4 Connection via V.24 / Ethernet with ATAS Compared with ATPC1 the ATAS protocol provides additional possibilities for dis- play on the system terminals (Fox menu) and allows an alarm to be triggered using the Redkey (see "Function Redkey", page 502).
  • Page 503 System Functions and Features as of I7.9 • Once a Redkey has been configured, it can only be reconfigured via AIMS. • The application on the ATAS server can acknowledge that a function has been triggered by a Redkey by sending a message to the terminal’s display (with or without a prompt to acknowledge the message).

  • Page 504: Interface Descriptions

    System Functions and Features as of I7.9 The accidental triggering of a function by the hotkey can be avoided by assigning the number memories differently and their evaluation (e. g. on the ATAS server). Note: The configuration 1 hotkey only provides six function or number keys on the hotkey in the usual way.
  • Page 505 DISCONNECT <cr> The connection is being disconnected OK <cr> Response to all other valid commands The ATAS and ATASpro protocols can be disclosed to interested manufacturers of messaging, monitoring and alarm equipment on request. Please go directly to "open.interfaces@aastra.com". Features...

  • Page 506: Connection Of Third-Party Equipments

    System Functions and Features as of I7.9 8. 11 Connection of third-party equipments Some third-party equipment is particularly well integrated in Ascotel® IntelliGate®, which means the features are user-friendly to operate. 8. 11. 1 Ascotel® Mobility Interface (AMI) For the implementation of very large DECT systems Ascotel® IntelliGate® 2065 can be connected to the DECT radio system DCT 1800 .
  • Page 507 System Functions and Features as of I7.9 Other terminals can be connected to the Ascotel® IntelliGate® 2065 in parallel with the terminals on the DECT radio system DCT 1800, providing the maximum number of terminals does not exceed the system limits. A licence is required to activate the functionality of the Ascotel®...

  • Page 508: Features Overview

    Feature not supported on this terminal See also The SIP terminals of the Aastra 6700i product family and other SIP termi- nals of Aastra Telecom Schweiz AG and outside manufacturers are included in the features overview of the "SIP in Ascotel® IntelliGate®" Sys- tem Manual.
  • Page 509 – I7.9 – 11.2009 Tab. 356 Features overview (in alphabetical order) Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) ✓...
  • Page 510 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Answering general bell • Coded ringing see "Coded ringing on generalcall"...
  • Page 511 – I7.9 – 11.2009 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Call deflection (CD) see "Deflecting a call during the ringing phase (CD)"...
  • Page 512 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) • Clear on preconfigured destination No. • Activate on general bell with coded ringing •...
  • Page 513 – I7.9 – 11.2009 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Change PIN *47 x * y * y # *47 x * y * y #...
  • Page 514 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) • Delete the recording #91xx [*nn] # #91xx [*nn] #...
  • Page 515 – I7.9 – 11.2009 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Exchange Access • Business (example CH) ✓...
  • Page 516 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Intrusion • Activate *** *44 oder or *44 – R7 or R*44 ***7 •...
  • Page 517 – I7.9 – 11.2009 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) • Answer – *#38 –...
  • Page 518 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Private calls with PIN #46 user No. #46 user No.
  • Page 519 – I7.9 – 11.2009 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Secret code (disable room-to-room barring)
  • Page 520 Office Office Office 135 1560(IP) 25,35,45 Analogue GSM termi- Office 160 ISDN termi- Features 1600(IP) Aastra Office 10 terminals nals Family Aas- nals Aastra 5360/70/80 (DTMF) tra 600d 2380ip (AD2/IP) Text messages • View – – – – • Send standard text with / without parameters to...
  • Page 521 Wait until free see "Callback on busy (CCBS) / available (CCNR) user" GSM integration level 2 is required for features introduced with ***. except Office 25 and Office 60/60IP Office 130/130pro and Office 135/135pro only Office 45/45pro and Aastra 5380 only...
  • Page 522 System Functions and Features as of I7.9 Index Numerics Call transfer .......359 Call waiting .
  • Page 523 System Functions and Features as of I7.9 IP terminal ....... . . 26 ISDN service .
  • Page 524 System Functions and Features as of I7.9 Private calls with PIN ..... . 431 User information ......12 Protocol format .

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