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Team Functions
If the destination terminal has been configured for call diversion, the direct call
is not diverted.
Which Key is Suitable for Which Purpose?
■
Trunk keys can be assigned call numbers for managing central communi-
cation tasks, for example, customer support. If the call numbers of the support
department are assigned to trunk keys on all of its terminals, then all members
of the support department can receive and manage calls and use the sub-
stitute function.
■
Team keys, for example, can be used to create a project group within a
department. Calls from customers of this group can then be answered by any
team member who is not busy. The team members can call each other by the
team keys.
■
A busy key can be used to configure an enquiry station showing the status of
the individual users. The enquiry station sees the status of the users and can
put calls through by simply pressing the key.
■
Direct call keys, for example, can be configured at a terminal in a conference
room to call the secretary.
15.1.2 Team Configuration
You can create teams and programme call keys in the Configurator of the
OpenCom 100 (Telephony: Groups and Telephony: Ports: Upn menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be
changed by the system administrator.
15.2
Examples of Use
The following examples illustrate the various uses of teams and team functions.
For information on the display texts and how to use the individual functions, refer
to the chapter "Managing Calls in a Team" in the "Aastra 6771 / 6773 / 6775
(OpenPhone 7x)" user guide.
Examples of Use
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