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Call Queue
■
In the User Manager, configure a user for each of the three operators and
assign these settings to the user group called "Operators". Allocate each user
the telephone number of the trunk key of their system telephone.
Call wait. prot.
■
Activate
Protection
in the
■
Programme a feature key with the function "Sign on / sign off from hunt
group" on the three system telephones (in the menu
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the
enquiry stations are busy, the incoming call joins the queue on each of the ter-
minals in the hunt group. If one of the enquiry stations accepts a call from the
queue, the call is removed from the queues of all the other enquiry stations. The
display at each enquiry station (Aastra 6775 (OpenPhone 75 / OpenPhone 65) indi-
cates how full the queue is.
If attendants leave the station, they sign off from the hunt group by means of a
feature key. In contrast to Example 1, further calls do not have to be processed
after the sign-off, as the calls are also registered in the queues of the other signed-
on enquiry stations.
(call waiting protection) on all three terminals
menu.
Note: When the last enquiry station remaining in the hunt
group signs off, further callers will hear the busy tone.
Examples of Use
Calls: Hunt group
).
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