Unified Team - Aastra OpenCom 100 Mounting And Commissioning User Manual

Team Functions

15.2.3 Unified Team

The unified team described here is an example of a team configuration within a
department in which calls are to be managed quickly (e.g. support department).
Each team member has one Aastra 6773 (OpenPhone 73) system telephone with
all call keys programmed as trunk keys.
10
11
12
Example: unified team
Line Seizure
Call numbers 10, 11 and 12 are programmed as trunk keys on each team member's
telephone (TrK 10 to TrK 12.
All team members can use these numbers for answering as well as making calls.
Tip:
Miller
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
Johnson
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
Smith
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
In this team configuration it is useful to programme one of
the function keys on each telephone with the "Hold" func-
tion. A call, e.g. for TrK 11, can then be put on hold by pressing
the function key. If another team member then presses trunk
key TrK 11 on his telephone, he can accept the call. For further
information on function keys, refer to the "Aastra 6771 /
6773 / 6775 (OpenPhone 7x)" user guide.
Examples of Use
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