Aastra 5380 User Manual
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Aastra 5380 User Manual

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Aastra Business Communication
Solution
Aastra 5380/Aastra 5380ip
User's Guide
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1282_en.pdf?get&DNR=eud-1282
Supported communication systems:
Aastra 415
Aastra 430
Aastra 470
This User's Guide describes the functions, configuration
and use of the phone Aastra 5380/5380ip on the com-
munication systems mentioned above. This also
includes the description of Aastra 5380/5380ip as oper-
ator console and as reception telephone for hospital-
ity/hotels.
eud-1282_en / 1.3 – R3.0 – © 04.2013

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Summary of Contents for Aastra 5380

  • Page 1 Aastra 430 Aastra 470 This User's Guide describes the functions, configuration and use of the phone Aastra 5380/5380ip on the com- munication systems mentioned above. This also includes the description of Aastra 5380/5380ip as oper- ator console and as reception telephone for hospital- ity/hotels.

  • Page 2: Welcome

    Welcome... Welcome to the User's Guide for the desk phone Aastra 5380/5380ip for Aastra 400 communications systems. This User's Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations.

  • Page 3: Table Of Contents

    Functions with Aastra Alarm Server ........
  • Page 4 Aastra M530/Aastra M535 expansion key module (optional) ....155 Labelling the Aastra M530 expansion key module ......157 Further information .

  • Page 5: Product And Safety Information

    Document information ............. . . 13 Aastra 5380/Aastra 5380ip...

  • Page 6: Safety Information

    Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 7: Product Information

    Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expan- sion capacity, a comprehensive telephone portfolio and a multitude of expansions.
  • Page 8 © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
  • Page 9 North America, Europe and Africa as well as Internet Service Providers and distributors of renown. Aastra Technologies Limited, (TSX: "AAH") is a leading company at the forefront of the corporate communications market. Aastra has its headquarters in Concord, Ontario, Canada.

  • Page 10: Data Protectio

    Limited Warranty (Australia only) The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
  • Page 11 Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exer- cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 12 Product and safety information Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in...

  • Page 13: Document Information

    • Based on communication server software version: R3.0 • Valid as of communication server software version: R1.0 • Copyright © 04.2013 Aastra Technologies Limited • In PDF Viewer, click on this link to download the latest version of this document: •...

  • Page 14: Operating And Display Elements

    Display symobls ..............18 Aastra 5380/Aastra 5380ip...

  • Page 15: Key Designations And Sockets

    • To the right: Opens the Menu. • Downward: Opens Settings. • General: Scrolls forwards/backwards in the menu, navigates lists. Correction key Delete the last character or go back one step in the menu. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 16 End key • Ends a call. • Exits input without saving and goes back to the idle state. Configurable keys/line keys with LED on Aastra M530 expansion key module (optional) Freely configurable as number, function or Team key: • Number key with two storage locations: Press once for first call number, press twice for second call number (only Aastra M530).
  • Page 17 Operating and display elements Shift key on Aastra M535 expansion key module Switch between the 3 views. Press 1 x each to display the next level. LED display on Aastra M535 expansion key module Indicates which of the 3 levels is activated.

  • Page 18: Display Symobls

    New forwarded voice message Retrieved forwarded voice message Hi-Q™ during a call (enhanced audio Data and voice encryption (only quality) (only Aastra 5380ip) Aastra 5380ip) Call parked Retrieve parked call (Foxkey) Activate discreet ringing Melody deactivated...
  • Page 19 Operating and display elements Status information Bluetooth device connected Bluetooth activated (Aastra 5380 only) (Aastra 5380 only) Call recording Phone book Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available Aastra M535 display symbols...

  • Page 20: Dialling And Phoning

    Making calls ................22 Aastra 5380/Aastra 5380ip...

  • Page 21: Answering Calls

    • To find out how to make phone calls in hands-free mode or in automatic hands-free mode, refer to the Chapter "Using your phone in hands-free mode", page and the Chapter "Automatic hands-free mode", page respectively. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 22: Making Calls

    +. You can use the Correction key to delete any incorrect character. Pick up the handset. Press the Call key or the Call Foxkey. ➔ The user is called. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 23 To end a call in open listening mode, you need to press the Loudspeaker key and hang up the phone. If you merely replace the handset, the phone switches to the hands-free mode. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 24 You can switch the microphone on and off during a call. Switching the microphone off: Press Microphone key. ➔ The microphone is deactivated, is displayed. Switching the microphone back on: Press the Microphone key once again. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 25 92. • To find out how to connect a Bluetooth headset, refer to chapter "Activate Bluetooth operation and Bluetooth device (Aastra 5380/5380ip only)", page 94. • To call a user, select the user’s phone number and press the Call key or Loud- speaker key.

  • Page 26: Using The Display And Operating Elements

    Signals ................34 Aastra 5380/Aastra 5380ip...

  • Page 27: Display

    The activated function or selected setting is indicated by a check mark. Close Deleting the display text: Press the Close Foxkey. ➔ The display returns to the idle state; the function remains activated. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 28: Keys

    The configurable keys of the expansion key module Aastra M535 can be operated as the other configurable keys. In addition, there are the following extensions: • If you remove an Aastra M535 or if you modify the order of the connected expan- sion key modules, the keys configuration does not change.

  • Page 29: Input

    Control key [Strg] + < Key> <Key> Key> ä á à â ã å æ Ä á à â Ã Å Æ ç Ç é è ê ë É è ê Ë Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 30 ü ú ù û Ü ú ù û ÿ - . ? ! , : ; ’ " / \ ( ) = < > % £ $ € ¥ ª & § ¿ ¡ Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 31 You want to go to a certain character for an input or correction. With the navigation key you can move the cursor to the left or right. Move the cursor with the horizontal navigation key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 32: Menu-Guided Navigation

    , scroll upwards in the list. Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 33 Press the navigation key up. ➔ All the activated functions are now displayed. Retrievable also via menu: Menu > Activated features. Reset Reset the function in question. ➔ The function is now deactivated. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 34: Signals

    Appointment call • New voice message or new text message • Callback Note: For an explanation of the indicator LED on expansion module Aastra M535, see chapter "Using the Aastra M535 expansion key module", page 28. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 35: Supplementary Features

    Functions with Aastra Alarm Server ........

  • Page 36: Making And Answering Calls

    Note: If the phone is unable to find a matching user, List empty will appear on the dis- play. Pick up the handset. ➔ The phone number displayed is dialled. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 37 • The search function is not affected by upper/lower case and special charac- ters. • When searching in external phone books you must always enter portions of the first and last name and possibly of the town name. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 38 If required, enter the first few letters of the town’s name (name and town name separated by a space) until the user or a list is dis- played. Scroll through the list until the user you want is displayed. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 39 Hides the display. The entry remains stored in the list of the last unanswered calls, is displayed. Note: The call list of unanswered calls can also be selected using the menu: Menu > Call lists > Unanswered calls. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 40 Pick up the handset. ➔ The phone number displayed is dialled. Note: Redial list can also be selected using the menu: Menu > Call lists > Redial. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 41 107. Note: To be able to store a phone number on a configurable key, you need to have con- nected an Aastra M530⁄Aastra M535 expansion key module. Contact your system administrator for more information. <1x short> Activate the key's first allocated phone number: Press the key once.
  • Page 42 You can only have 1callback activated at a time and only 1 callback can be expected from you. Your callback request will automatically be cancelled by the system after about half an hour. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 43 • If the user you want to deflect to is busy, the call will not be deflected. The display shows Busy and your phone still rings. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 44 If the person rejects your call request or if call waiting is not possible, the call is, depending on the system’s configuration, disconnected (busy tone) or for- warded to a preconfigured destination. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 45 End call Ending a current call: Press the End call Foxkey. ➔ The first call is terminated. You are now connected with the party who initi- ated the call waiting. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 46 You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. You can also start the announcement using Menu > Call features > Announce- ment > User/Group. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 47 *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgot- ten your PIN, your system administrator can reset it to the default setting. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 48: Using Functions While In A Call

    • If the other user does not answer, you can cancel the enquiry call with the End call softkey and take back the first call. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 49 The call party on hold is now included in the call. Note: Depending on the system configuration you may hear an attention tone. Leaving a conference call: Put the handset on-hook. ➔ The other conference parties remain in the call. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 50 Wait for the first ringing tone, then hang up. ➔ The other party is then called directly by your first call partner. Note: Recall: If the other party does not answer, the call comes back to your phone. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 51 You can retrieve your parked call party using Menu > Activated features > [P]. • The function code for central parking can be found in the "User’s Guide Function Codes" on the Aastra DocFinder. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 52 The recording is automatically stopped if you park your call party or put him on hold. You can start or end call recording with the Foxkey or with a configurable key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 53 Once the maximum duration is reached (or the memory is full), the recording is stopped and the LED goes off. Call recording overview: You can find the call recording overview in your e-mail box. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 54: Organising Absences From The Desk

    By simply pressing the presence key you can activate a call forwarding uncondi- tional. Note: You can configure the presence key like any other configurable key (see chapter "Configuring keys", page 107). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 55 • in the phone book or in a call list; • during dialling by name; • via a Team key (only the busy status is indicated; on the Aastra M535 the corre- sponding presence symbol is indicated too). Aastra 5380/Aastra 5380ip...
  • Page 56 Enter an internal name or call number and press the presence key. Select the user you want from the phone book or a call list. Press the presence key, then a Team key. ➔ Presence status is displayed. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 57 Call forwarding to voice mail. 3. Scroll to Voice mail greeting and select Absence information. ➔ The setting is stored. Your caller hears the selected absence information, fol- lowed, if applicable, by time and date. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 58 60). • You can deactivate forwarding using Menu > Activated features > Reset. • You can also activate forwarding by remote control, see chapter "Setting functions by remote control", page 80. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 59 • You can deactivate forwarding on no reply using Menu > Activated features > Reset. • You can also activate call forwarding by remote control, see chapter "Setting functions by remote control", page 80. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 60 Requirement: The internal user must have a phone capable of receiving text mes- sages. Users whose phone cannot receive text messages are put through to your phone or rerouted to a destination predefined within the system. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 61 Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings. With Free the settings and data are freely accessible. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 62 Foxkey. ➔ The phone is unlocked. ➔ To unlock all your phones, execute the function code #33* <PIN> # (see "User’s Guide Function Codes" on the Aastra DocFinder). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 63: Voice Messages And Text Messages

    60. • To find out how to configure a voice mail, refer to the chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra DocFinder. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 64 You can use one of the text messages stored in the system directly, modify it or create a new text message. Menu Press the Menu Foxkey. Text message Scroll to Text message and press the Select Foxkey. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 65 > Inbox to select the text message and continue as described above. Note: You can select and read a new text message even during an active call using Text message > Inbox. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 66: Functions For Special Situations

    <Phone number> Enter the number of the phone from which you want to pick up the call and confirm with the Foxkey. ➔ You are now through to the caller. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 67 Repeats the alarm. Read Reading the alarm: Press the Read Foxkey. ➔ Displays detailed information; the alarm is not deleted. Delete Deleting the alarm: Press the Delete Foxkey. ➔ Deletes the alarm. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 68 The called party's display shows your personal phone number and not the number of the phone from which you are making your call. Any call charges incurred will be charged to you. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 69 Page and confirm with the Foxkey. <Phone number> Enter the phone number f the person to be paged and confirm with the Foxkey. ➔ User is called and receives your phone number. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 70 This function must be stored under a Foxkey or a function key (see Chapter "Configur- keys", page 107). Discreet ring In the idle state: Press the function key for Discreet ring. ➔ Discreet call is activated, is displayed. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 71 107). MCID During a call: Press the function key for MCID. MCID After the call do not hang up: press the function key for MCID while you hear the busy tone. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 72 Renaming personal call routing: Press Menu > Settings > General > Personal call routing > Modify. Activating ring alone You wan to specify which of your phone shall ring when you receive a call. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 73 • If you intend to use this function notify your call party in advance. <Phone number> 1. Enter the call number of the user you want. 2. Once the busy tone sounds, press key 4. ➔ Silent intrusion is activated. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 74 > <Call number, PIN> Enter call number and PIN and confirm with the Foxkey. ➔ You are now logged in and can use the free seating phone with your per- sonal settings. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 75 Your system administrator can set a delay (0-60 seconds, depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 76: Functions With Opencount

    Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system. The application can be integrated into your Aastra com- munication system and enables the logging, the administration, and the analy- sis of all call and connection data.

  • Page 77: Functions With Aastra Alarm Server

    Aastra Alarm Server is used. A patient needs help and presses the alarm button. The Aastra Alarm Server sends a visual (e.g.
  • Page 78 46). The differences are as follows: • Direct response can only be used with a specifically configured Aastra Alarm Server. • Direct response can only be triggered using the Direct response Foxkey once an alarm is received. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 79 Your system administrator can set a delay (depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 80: Setting Functions By Remote Control

    *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgot- ten your PIN, your system administrator can reset it to the default setting. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 81: Organisation Within The Team

    The Team key flashes to indicate that the team partner is receiving a call. If, for example, level 3 of the expansion key module Aastra M535 is activated and the Team key on level 1 receives a call, the call is signalled by the red blinking LED in posi- tion 1.
  • Page 82 Depending on the Team key’s configuration, you are immediately connected with your team partner’s caller as soon as you pick up the handset (see chapter "Store a team partner under a key – team key", page 110). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 83: Line Keys

    If, for example, level 3 of the expansion key module Aastra M535 is activated and the Line key on level 1 receives a call, the call is signalled by the red blinking LED in posi- tion 1.
  • Page 84 Park call: Press the Park Foxkey. ➔ The Line key flashes slowly. To retrieve a parked call: Press the relevant Line key. ➔ You are now back through to the parked call partner. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 85 Press the relevant Line key. ➔ You are now back through to the parked call partner. Note: You cannot take a call on a line between two other call parties by pressing the corresponding Line key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 86: Personalizing Your Phone

    Formulating functions ............. . . 117 Aastra 5380/Aastra 5380ip...

  • Page 87: Display

    You can adjust the Display contrast, the Backlight and the Backlight intensity. Note: Please note that the backlight intensity may become less if Aastra 5380 is not con- nected to the power supply. Menu Press the Menu Foxkey. Settings Scroll to...
  • Page 88 Setting the Aastra M535 display You can adjust the M535 display contrast and the M535 backlight intensity. The backlight setting for the display of the Aastra M535 is taken from the phone. Menu Press the Menu Foxkey. Settings Scroll to...

  • Page 89: Setting The Ringing Properties (Audio)

    Louder: Press the + key during the call. Note: The volume cannot be modified if you are in a call in edit mode and if the DTMF mode is activated (see Chapter "Configuring the DTMF mode", page 97). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 90 If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if Aastra 5380 is not connected to the power supply. Menu...

  • Page 91: Hands-Free And Headset Settings

    Automatic hands-free and press the Modify Foxkey. <Audio setting> Select the setting value for which you want to switch automatically to hands- free and confirm with the Foxkey. ➔ The setting is stored. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 92 Ask your dealer which headsets are particularly well suited for this phone. When you connect a Bluetooth headset (see chapter "Activate Bluetooth operation and Bluetooth device (Aastra 5380/5380ip only)", page 94), the headset is automati- cally activated. Notes: •...
  • Page 93 • Connect the Bluetooth module. Make sure it is securely fitted (see figure 3). • Fit the cover for the Bluetooth module back into place and press home until it snaps into place (see figure 4). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 94 If electronic components are touched, electrostatic discharge may strongly hamper the system's reliability and cause long-term damage. Activate Bluetooth operation and Bluetooth device (Aastra 5380/5380ip only) You want to make a call using a Bluetooth-supported headset or to set up a confer- ence using a Bluetooth-supported conference unit.
  • Page 95 Select Foxkey. Select the device you want and press the Delete Foxkey. ➔ Device was removed. Note: Answer Ok to the security question when you want to remove an active device. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 96 Bluetooth and press the Modify Foxkey. Activating or deactivating Bluetooth operation. ➔ The setting is stored, is displayed. Note: An activated Bluetooth mode does not imply that a Bluetooth connection is running. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 97: General Settings

    Scroll to General and press the Select Foxkey. DTMF Scroll to DTMF and press the Modify Foxkey. <DTMF setting> Activate or deactivate DTMF and confirm with the Foxkey. ➔ The setting is stored. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 98 Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with function code *47 (see "User’s Guide Func- tion Codes" on the Aastra DocFinder). Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 99 The text is stored. Note: You can use the Correction key to delete any incorrect character. Activating screensaver (Aastra 5380ip only) You want to activate the screensaver, which your phone displays some minutes after the idle state. As screensaver, you can select between clock round and square.
  • Page 100 Activating screensaver (with the clock type you want) or deactivating and con- firm with the Foxkey. ➔ The setting is stored. Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press the Menu Foxkey.

  • Page 101: Protect Yourself Against Calls

    Modify Foxkey. <Protection setting> Select the required setting and confirm with the Foxkey. ➔ The setting is stored. Note: You can deactivate an activated protection using Menu > Activated features > FoxkeyReset. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 102: Phone Book Management

    1. Select the contact you want. 2. Use the right navigation key to open the contact and highlight the call num- ber you want. 3. Specify the selected phone number as default number using the Default Foxkey. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 103 Foxkey, select the contact and number type you want and confirm with the Save Foxkey. <Entry> Adding new contact: Press the Add new contact Foxkey, select the number type you want and con- firm with the Save Foxkey. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 104: Configuring Voice Mail

    • To find out how to configure call forwarding to your voice mail, refer to the chapter "Forwarding to voice mail", page 60. • For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra DocFinder. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 105: Configuring Presence/Presence Profile

    If you renamed your personal greeting, your greeting name is displayed here. Your caller obtains one of the personal greetings. The time and date are never given in the global greeting and personal greetings. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 106 After you have changed and saved the active presence profile you have to tem- porarily select another presence profile and then reactivate the presence pro- file you want in order to have the settings applied. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 107: Configuring Keys

    The key assignment is retrievable at any time. Note: To be able to use a configurable key, you need to make sure an Aastra M530 or Aastra M535 expansion key module is connected. Contact your system administra- tor for more information.
  • Page 108 Notes: • You can use the Correction key to delete any incorrect character. • You can store only one call number on a configurable key of the Aastra M535 expansion key module. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 109 • activate the function with the first keystroke – key-LED lit, • and deactivate the command again with a second keystroke - key-LED off. If you have connected an Aastra M530 or Aastra M535 expansion key module, the LED indicates the key status: •...
  • Page 110 Entering or editing phone number. If the user is stored in the system, the name is automatically entered. Confirm with the Foxkey. ➔ The display shows the properties with which you can configure the team key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 111 Press the configurable key and hold it down for a moment. ➔ The display shows the key type. No function Scroll to No function and confirm with the Foxkey. ➔ The key configuration is cleared. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 112 The call routing of calls in the queue can be controlled using an agent. In the user group incoming and internal calls are routed to a group of inter- User group nal destinations according to a preconfigured call distribution. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 113 For further information refer to chapter "Activating personal call routing", page 72. Menu for selecting the personal call routing. For further information refer to Personal call routing menu chapter "Activating personal call routing", page 72. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 114 76. Function key for the reception menu For further information refer to chapter Reception menu "Function keys and room keys on Aastra M535expansion module", page 134. Function key for the reception menu For further information refer to chapter Room configuration menu "Function keys and room keys on Aastra M535expansion...

  • Page 115: Configuring Line Keys

    Setting possibilities for ringing: • for no ringing tone, for instant ringing tone After10s, After20s ringing tone After30s and confirm with Foxkey. • You can listen to each setting using the Test Foxkey. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 116 • The Handset and Hands-free settings only work when the ringing signal is activated. • If you select answer using Handset or Hands-free, you must also specify the Priority, with 1 being the highest priority, and 8 the lowest. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 117: Formulating Functions

    Seize line ("I"), "IR" Dial phone number last dialled ("R") "I201" Seize line ("I") and dial phone number 201 Seize line ("I"), "I*21201X" activate call forwarding unconditional ("*21") to phone number 201, disconnect ("X") Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 118 • You can only activate certain function codes if the same function cannot be obtained via the menu. • The availability of certain function code may be restricted depending on the sys- tem and software version. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 119: Operator Phone

    This section explains the options provided by your Aastra 5380/5380ip with Aastra M535 when it is registered on the system as an operator phone. Information on the operator phone ..........120 Setting the operator phone .

  • Page 120: Information On The Operator Phone

    Once your system administrator has configured the first Line key on your Aastra M535 your phone acts as an operator phone. You can then configure fur- ther line keys at any time. Use your Aastra 5380/5380ip as normal phone and the Aastra M535 as operator phone with its specific features.
  • Page 121 If a 2-company system was configured, the display shows whether the call is intended for company A or B (see chapter "Making calls to a two-company system", page 130). A red LED signals an external call; a green LED, an internal call. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 122 External call forwarded to operator Red-flashing phone (Company B) Red (external) Connected Green (internal) Red-flashing (external) Parked Green-flashing (internal) Red-flashing (external) Hold Green-flashing (internal) Red-flashing (external) Forwarded Green-flashing (internal) Red-flashing (external) Recall Green-flashing (internal) Idle state Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 123: Setting The Operator Phone

    Operator phone Setting the operator phone You can configure up to 10 line keys on level 1 of an Aastra M535. Adding and setting operator phone lines You can make a number of settings that affect the telephone's response when some- one calls on a Line key.
  • Page 124 Press the key and hold it down for a moment. ➔ The display shows the key type. No function Scroll to No function and confirm with the Foxkey. ➔ The key configuration is cleared. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 125: Using An Operator Phone

    When a company in a two-company system has deactivated the acoustic ringing, a call for this company is only signalled on the line key but not as text message in the phone’s display. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 126 The call charges are recorded separately for each Line key. <Phone number> Enter the phone number. Press a free Line key. ➔ The Line key is lit. The line is selected. Pick up the handset. ➔ The phone number is dialled. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 127 Press the relevant Line key. ➔ You are now back through to the parked call partner. Note: You cannot take a call on a line between two other call parties by pressing the corresponding Line key. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 128 Transfer with prior notification: wait until the person answers. Announce the internal user. Put the handset on-hook. ➔ The internal user and the external user are now connected with each other. The operator phone switches to the idle state. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 129 The display shows whether the call is intended for Company A or B. Pick up the handset. Call for Company A. Press the Line key and answer as Company A. Call for Company B. Press the Line key and answer as Company B. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 130 The Line key is lit. The line is selected. <Phone number> Enter the phone number of the user. ➔ You will appear to the person either as Company A or B and transmit the cor- responding phone number. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 131 *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgot- ten your PIN, your system administrator can reset it to the default setting. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 132: Reception Telephone

    Reception telephone This section explains the options provided by your Aastra 5380/5380ip when it is registered on the system as an reception telephone Information on the reception phone ..........133 Operate reception telephone .

  • Page 133: Information On The Reception Phone

    You can manage check-in, check-out and many other settings and actions for your guest on your Aastra 5380/5380ip. Your Aastra 5380/5380ip gives you a better overview by providing you with a room occupation list as well as a list of active and expired wake-up calls.
  • Page 134 Sets the room keys of all Aastra M535 to wake-up call mode. You must configure this mode just once on one Aastra M535 level so it is available on all three levels. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 135 Reception telephone <long> Configure function key: Press the configurable key on the Aastra M535 and hold it down for a moment. ➔ Display shows choice of key types. The currently set function is displayed with Function key Scroll to Function key...
  • Page 136 Settings can be made in function mode. <long> Delete room key: Press the configurable key on the Aastra M535 and hold it down for a moment. ➔ Display shows choice of key types. The currently set function is displayed with...

  • Page 137: Operate Reception Telephone

    Red: Occupied, green: Vacant, off: Vacant but cleaning status inspected. <Room key> Press the room key you want on Aastra M535. Note: If during check-in the room still has an open status, for instance if the room is occupied or has not yet been cleaned, a report appears on the display. If nec- essary, first process the report or select another room and start the check-in operation afresh.
  • Page 138 Red: Occupied, green: Free, off: Vacant but cleaning status inspected. <Room key> Press the room key you want on Aastra M535. Note: If during check-out the room still has an open status, for instance if a notifica- tion is available or the room telephone is still being used, a report appears on the display.
  • Page 139 Reception telephone Wake-up call Set wake-up call: Press function key on Aastra M535 for Wake-up call mode. ➔ Room key LED indicates the wake-up call status: expired, green: activated, OFF: deactivated. <Room key> Press the room key you want on Aastra M535.
  • Page 140 • Callback expected from a specific number • Activated alarm • Text message Notification Activate notification LED: Press function key on Aastra M535 for Notification mode. ➔ Room key LED indicates the notification status: activated, OFF: deactivated. <Room key> Press the room key you want on Aastra M535.

  • Page 141: Carrying Out Some Settings

    Note: If an incoming call is taken during room configuration, the values not yet saved are lost. Menu Press the Menu Foxkey. Reception Scroll to Reception and press the Select Foxkey. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 142 Type in the room number you want and confirm with the Foxkey. ➔ You have an overview of the set room configuration. Modify Select settings with the Modify Foxkey then confirm with the Foxkey. ➔ Settings are saved. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 143 <Room number> Actions when a room is occupied: 1. Select the room you want and press the Check-out Foxkey. 2. Perform check-out. Note: For more information about check-out, see Chapter "Check-out", page 138. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 144 Activating the default actions at check-out: Scroll to Default actions at check-out and press the Select Foxkey. <Room setting> Select the required setting and confirm with the Foxkey. ➔ The setting is stored. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 145 Select Foxkey. List of last bills Scroll to List of last bills and press the Select Foxkey. <Room number> Select the room you want and confirm with the Foxkey. ➔ Printing bill. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 146: Installation And First-Time Operation

    Labelling the Aastra M530 expansion key module ........

  • Page 147: Equipment Provided

    Equipment provided Telephone connection cable Telephone and handset Handset connection cable Aastra 5380 Ctrl Stand rest; can also be used as a Quick User's Guide and mounting frame for wall mounting safety information Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 148: Options

    Installation and first-time operation Options Plug-in power adapter Expansion key module Aastra M530 with write-on labels (incl. stand rest and connection cable) Expansion key module Aastra M535 with display (incl. stand rest and connection cable) Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 149: Setting Up And Mounting The Phone

    • Connect the phone as indicated in chapter "Connect Aastra 5380", page "Connect Aastra 5380ip", page 153. 25° 40° Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...
  • Page 150 Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5380ip). • You can only connect one Aastra M530 and one Aastra M535 (option) if the phone is wall-mounted.
  • Page 151 • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 152: Connect Aastra 5380

    Telephone connection Connecting the handset Headset connection Connecting the Aastra M530/Aastra M535 expansion key module or power supply Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol.

  • Page 153: Connect Aastra 5380Ip

    Connecting the handset Headset connection Connecting the power supply Connecting the Aastra M530/Aastra M535 expansion key module Note: Your system administration will take care of the IP addressing and the commis- sioning of the phone. The IP addresses and other information about your phone is available in the setting mode.
  • Page 154 • Connect the power supply to the mains power. Logging the IP phone Your system administrator has to prepare the system before you can log on your phone. Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 155: Aastra M530/Aastra M535 Expansion Key Module (Optional)

    You can connect up to 3 Aastra M530 expansion key modules with 20 configur- able keys each and up to 3 Aastra M535 expansion key modules with 3x15 con- figurable keys to your phone. You can freely combine Aastra M530 and Aastra M535.
  • Page 156 If there is an under supply of power, a mes- sage appears on the display. Contact your system administrator for more informa- tion. • Proceed in a similar way if you want to connect other Aastra M530/Aastra M535 expansion key modules (maximum 3). Aastra 5380/Aastra 5380ip...

  • Page 157: Labelling The Aastra M530 Expansion Key Module

    Installation and first-time operation Labelling the Aastra M530 expansion key module Write-on labels for the configurable keys can be found on the Aastra 400 DocFinder. You can fill out the fields directly on your PC and then print out the labels.

  • Page 158: Further Information

    Declaration Open Source Software (Aastra 5380ip)........

  • Page 159: Troubleshooting

    The key for a reconfiguration may be locked in the system. Contact your system administrator for more information. The expansion key module Aastra M530/Aastra M535 possibly has not sufficient power supply. Contact your system administrator for more information. Insufficient display contrast The setting for the display contrast is inadequate.

  • Page 160: Declaration Open Source Software (Aastra 5380Ip)

    Further information Declaration Open Source Software (Aastra 5380ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sec- tions listed below are available at www.aastra.com/docfinder...

  • Page 161: Communication System And Software Versions

    The corresponding text sections are identified by a letter inside square brackets [a]. The list below indicates which system versions support the relevant features. Contact your system administrator for more information. R2.0 R3.0 Aastra 5380/Aastra 5380ip eud-1282/1.3 – R3.0 – 04.2013...

  • Page 162: Index

    Index answering ..............45 on an internal user ..........44 Aastra Alarm Server ............77 Protection setting ..........101 Absence information ............57 Callback: Accessories (Safety information) ........ 6 answering ..............43 Acknowledging an appointment call .....67 requesting ..............42 Actions following an alarm ........67 Changing the PIN ............98 Activating screensaver ..........99...
  • Page 163 .............60 from the phone book ..........37 Foxkey ................16 Selecting with configurable Foxkey ....41 Free seating ..............74 with a configurable key Aastra M535 ....41 Function codes ............117 with redial ............23 Function commands ..........117 with the phone number ........22 Function key ............
  • Page 164 Aastra M535 ..............17 Operator phone: Operator phone ............ 121 Aastra M535 ............120 Limited Warranty (Australia only) ......10 Call to a two-company system ......130 Line key: Call to Line key ............125 ..................83 Call to Personal key ..........125 Answering a call on a Line key ......83...
  • Page 165 Foxkey ..............28 the ringing volume ..........89 the Navigation key ..........32 Settings: your phone in hands-free mode ....23 Enhanced settings reception phone .... 144 Shift key Aastra M535 ...........17 Silent intrusion ..............73 Voice message: Software version ............161 playing ................63 Storing: Volume ................89...
  • Page 166 Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS (2011/65/EU). The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder.

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