Aastra OpenCom 100 series Quick Reference Manual
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Aastra OpenCom 100 series Quick Reference Manual

Standard terminals
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OpenCom 100
Operation on Standard Terminals
Quick Reference Guide

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Summary of Contents for Aastra OpenCom 100 series

  • Page 1 OpenCom 100 Operation on Standard Terminals Quick Reference Guide...
  • Page 2 OpenCom 100 Product Family This user guide applies to the OpenCom 100 Product Family. This product family comprises the OpenCom 130, OpenCom 131, OpenCom 150 OpenCom 510 and OpenCom X320 communications systems. If a reference is made in the text to the OpenCom, the description applies to all systems;...

  • Page 3: Table Of Contents

    Contents Systematic Telephony ..........3 You Need Authorisation .
  • Page 4 Call Forwarding for Other Users ........19 MSN Call Forwarding ..........20 All Call Forwarding Off .

  • Page 5: Systematic Telephony

    Systematic Telephony Systematic Telephony The OpenCom 100 communications system, referred to hereafter as “the OpenCom 100”, enables the connection of standard terminals (standard analogue telephones, ISDN telephones and cordless GAP telephones). SMS-enabled ter- minals and SIP terminals can also be used. With this configuration you can tele- phone conveniently and use the features of the OpenCom 100 via code-number procedures.

  • Page 6: You Need Authorisation

    Systematic Telephony You Need Authorisation Most of the features mentioned in this Quick Reference Guide are only available to you if you have appropriate authorisation. This will be set up by your system administrator when configuring the OpenCom 100. If you are unable to use a par- ticular feature or have any questions, consult your system administrator.

  • Page 7: Making Calls

    Making Calls Making Calls Seizing an External Line If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting: Note: This also applies to all enquiry calls and call forward- ing to external destinations, but not to call forwarding...

  • Page 8: Speed Dialling

    Making Calls Speed Dialling H*7Z (speed-dialling no.) For consultation calls: GR*7Z (speed-dialling no.) Alternatively: H*7* Z (speed-dialling no.) For consultation calls: GR*7* Z (speed-dialling no.) You can use this procedure to retrieve a number from the central telephone book by entering its two-digit or three-digit speed-dialling number (speed-dialling no.). The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999.

  • Page 9: Parking A Call

    Making Calls in the queue are put through according to their priority (baby calls, doorway calls, VIP calls, other internal and external calls); calls in the same category are lined up according to the time of their arrival. Calls which have been queued for too long a time are removed; these callers sub- sequently also hear the busy signal.

  • Page 10: Accessing Your Voicebox

    Making Calls Accessing Your Voicebox If your system administrator has configured a voicebox for the telephone number of your terminal, calls which you do not (or cannot) accept are diverted to this box. A number of analogue telephones and ISDN telephones support the “Message Waiting Indication”...

  • Page 11: Several Parties

    Several Parties It is not possible to access your voicebox unless the authorisation for “remote access” has been activated. 3. If the PIN query has been activated for the voicebox, enter your PIN after the prompt. The OpenVoice application will inform you if there are any new messages in this voicebox.

  • Page 12: Toggling

    Several Parties Toggling GR2G … You can toggle (i.e. switch back and forth) between two calls. On ISDN telephones and on SIP terminals you toggle between two connections by means of the corresponding function key or a menu. If you want to talk to both parties at the same time, you can set up a three-party conference (see Starting a Three-Party Conference on page 11).

  • Page 13: Transferring A Call Without Notifying The Destination Party

    Several Parties To connect an external party with an external party use the procedure described in the section Connecting Two External Parties with Each Other on page 12. Transferring a Call without Notifying the Destination Party (external access code, e.g. (destination no.) You can transfer an incoming call to another internal or external destination.

  • Page 14: Ending A Three-Party Conference

    Several Parties Ending a Three-Party Conference Toggle: End: To end a three-party conference and continue telephoning with only one of the other two parties, press the keys to switch to the toggle mode. Then you can disconnect one of the parties (see Disconnecting a Call on page 10). You end a three-party conference by replacing the handset.

  • Page 15: Call Protection

    Call Protection Call Protection Call Waiting On/Off H*43# H#43# Off: If you are called while you yourself are telephoning, you will hear the call-waiting signal which tells you that there is a second party wishing to speak to you. You can deactivate the call-waiting signal (call waiting off, call-waiting protection on) and reactivate it (call waiting on, call-waiting protection off ).

  • Page 16: Rejecting A Waiting Call

    Call Protection Rejecting a Waiting Call GR0G … While you are telephoning, the call-waiting signal tells you that there is a second party wishing to speak to you. You can reject the waiting call, in which case the caller will then hear a busy signal. On ISDN telephones and on SIP terminals you reject a waiting call by means of the corresponding function key or a menu.

  • Page 17: User Groups

    User Groups User Groups Pick-up H*0#G … For consultation calls: GR*0#G … If another telephone in your pick-up group rings, you can pick up the call on your telephone. If a queue is active for the other telephone, you will pick up the next call lined up in this queue.

  • Page 18: Logging Out Of/Into Individual Hunt Groups

    Forwarding Calls On a SIP terminal you cannot use the code-number procedure described here for logging into or out of hunt groups. You can, however, operate this feature with the OpenCTI 50 additional programme. To do so, the system administrator has to authorise you to use this programme.
  • Page 19 Forwarding Calls (“Immediately”, “After Delay” or “On Busy”). However, only one forwarding function can be activated for each mode. Example: You can configure “Immediate forwarding of external calls” to the number 333, and “After Delay forwarding of internal calls” to the number 444. Call forwarding is executed in the OpenCom 100, or in the case of external calls, in the network operator’s exchange.

  • Page 20: Call Forwarding "Immediately

    Forwarding Calls Call Forwarding “Immediately” For internal and external calls H*21* (external access code, e.g. (destination no.) H#21# Off: Only for internal calls H*211* (external access code, e.g. (destination no.) H#211# Off: Only for external calls H*212* (external access code, e.g. (destination no.) H#212# Off:...

  • Page 21: Call Forwarding "After Delay

    Forwarding Calls Call Forwarding “After Delay” For internal and external calls H*61* (external access code, e.g. (destination no.) H#61# Off: Only for internal calls H*611* (external access code, e.g. (destination no.) H#611# Off: Only for external calls H*612* (external access code, e.g. (destination no.) H#612# Off:...

  • Page 22: Msn Call Forwarding

    Forwarding Calls On busy H*674* Z (user’s internal tel. no.) (destination no.) H#674* Z Off: (user’s internal tel. no.) If the terminal of the user is busy, then calls will immediately be forwarded to the other terminal. After delay H*614* Z (user’s internal tel.

  • Page 23: All Call Forwarding Off

    Forwarding Calls An external call for an MSN configured in the OpenCom 100 is forwarded immedi- ately to the specified external destination and not signalled on the original ter- minal. If “Immediately MSN Call Forwarding” is activated on your telephone, you will hear a special dial tone when you pick up the handset.

  • Page 24: Call Forwarding For Specific Call Numbers

    Forwarding Calls own telephone (see page 29). Calls are forwarded to the telephone (destination) on which you carry out the procedure. Initiating the function on the destination telephone H*22* Z (source PIN) (source tel. no.) Calls are immediately forwarded to the other destination, and are not signalled on your own telephone.

  • Page 25: Special Calls

    Special Calls Special Calls VIP Call H*# Z (internal tel. no.) For consultation calls: GR*# Z (internal tel. no.) If you have VIP access rights and start an internal call with , your calls will be signalled acoustically to internal parties even if they have activated their call pro- tection (call-waiting protection or call protection).

  • Page 26: Announcement

    Special Calls Announcement H*13* Z (internal tel. no.) For consultation calls: GR*13* Z (internal tel. no.) Using this procedure you can make announcements to system telephones. The loudspeaker of the destination telephone is activated without a ring, and your announcement is heard by those present in the room. If you want to start an announcement on several system terminals to a hunt group phone number at which the call is signalled simultaneously for example, all called subscribers hear the announcement at that same time.

  • Page 27: Dialout For Another Terminal

    Special Calls Dialout for Another Terminal H*51* Z (device ID) (destination call number) You can also conduct automatic dialling for another terminal. Enter the device ID of the terminal from which the dialling is to be conducted. Then enter the call number to be called.

  • Page 28: Door Opener

    Special Calls Door Opener H*11 For consultation calls: GR*11 If an automatic door opener is connected, you can use this procedure to activate it from your telephone. Entrance Intercom Calls Calling the entrance intercom H*101 For consultation calls: GR*101 If an entrance intercom is connected to your system, you can use this procedure to speak with a visitor.

  • Page 29: Keypad Dialling

    Special Calls are available and with which code-number procedure these can be forwarded depends on the entrance intercom that is connected. Standard Entrance Intercom Doorbell 1 (only for OpenCom 130, 131, 150) 2 (only for OpenCom 130, 131, 150) 3 (only for OpenCom 130, 131, 150) 4 (only for OpenCom 150) “DoorLine”...

  • Page 30: Csta Application Operation

    Even More Protection 7.10 CSTA application Operation H*17* Z (code) The communications system can be extended via third-party programmes. If the programme offers information entry (e. g. setting room temperature) you can use special code-number procedures to conduct these settings. Your system adminis- trator will inform you regarding code numbers.

  • Page 31: Calling Line Identification Restriction (Clir) On A Call-By-Call Basis

    Even More Protection Calling Line Identification Restriction (CLIR) on a Call-by-Call Basis H*14 Z (tel. no.) For consultation calls: GR*14 Z (tel. no.) Activating this function prevents your telephone number from being displayed on the terminal of the internal or external party for a single call. This procedure is not necessary: ■...

  • Page 32: Intercept

    Special Modes your personal information. For more information, please refer to the online help of the OpenCom 100. Intercept The telephone numbers of malicious callers can be stored in your network operator’s exchange (if this service has been implemented). This function works even if the caller has already hung up! Note: The feature can only be activated on ISDN telephones.

  • Page 33: Time Control

    Special Modes Selectively calling via routes allows you to reach parties in the branch offices of a large corporate network, for example. By manually entering a routing code, you can also administer the tariff charge data for private and professional calls sepa- rately.

  • Page 34: Deleting All Call Forwarding In The Exchange

    Remote-Controlled Functions Deleting All Call Forwarding in the Exchange H*184 Z (system PIN) Call forwarding can be set up in the network operator’s exchange. For setting up new call forwarding or finding faults, it can be useful to delete all active call for- warding in the exchange.

  • Page 35: Remote-Programmable Call Forwarding

    Remote-Controlled Functions With internal number assignment (reserved tel. no.) Wait until the connection to the communications system has been established. You hear a positve acknowledgement tone. (system PIN) (external access code, e.g. (external tel. no.) (internal tel. no.) You can call the OpenCom 100 from outside (from home, for example), then dial an external number and continue telephoning with the cost being charged to the OpenCom 100 connection.

  • Page 36: Calling A Voicebox From A Remote Terminal

    Remote-Controlled Functions number from a remote location. This remotely-programmed forwarding over- writes any other internally active forwarding. Forwarding “On Busy” and “After Delay” are not affected. Incorrect or non-existent telephone numbers are rejected. Your authorisation is checked in the same way as for forwarding within the OpenCom 100.

  • Page 37: Setting Up An Internet Connection From Remote (Isp Trigger Call)

    Remote-Controlled Functions Using the number of your telephone… (the number of your telephone is included in the incoming call distribution; you have diverted the telephone to your voicebox) 1. Dial the MSN or the system extension number at which you can reached exter- nally.

  • Page 38: Index

    Index Index Announcements Emergency numbers 28 to system telephones 24 Entrance intercom 26 Authorisation 4 Features 4, 28 Baby call 23 Follow Me 21 Call forwarding 16 Hunt groups 15 deleting active call forwarding 32 deleting all active instances of 21 remote programming of 33 time 17 Intercom...
  • Page 39 Index Queue 6, 17 VIP call 23 for user group 7 Voicebox 8 priority 7 accessing via OpenVoice 8 direct access 8 PIN 8, 34 remote access 9, 34 Voice-mail system 16 Recall 11 Routes 30 Routing code 30 Seizing an external line 5 Speed dialling 6 Speed-dialling code 6 System PIN 32...
  • Page 40 Index Notes...
  • Page 41 Index Notes...
  • Page 42 Index Notes...
  • Page 43 Time axis in seconds Audio Signals Ringing signal Internal busy tone Internal dialling tone External dialling tone/continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting signal Special sensor signal Ringer signals (analogue terminals) External ringer signal* Internal ringer signal * The first ring is a single ring, and all subsequent rings are periodic double rings.
  • Page 44 Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of May 2007 Subject to changes...

This manual is also suitable for:

Opencom 130Opencom 131Opencom 150Opencom 510Opencom x320

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