Malfunction And Failure Of The Product; Problem At Installation And Introduction - MUTOH DrafStation User Manual

If the error is not included in any items of this section, contact your local MUTOH dealer.
Notes
•
When you have to receive product service within the warranty period, verify you have a warranty
certificate. If the warranty certificate is not presented, the parts and service will not be included in the
warranty and will be charged for.
If you have signed a maintenance service contract, than present the contract to the service technician.

7.1 MALFUNCTION AND FAILURE OF THE PRODUCT

This section describes the malfunction and failure of the product without displaying errors, and possible
causes and countermeasures.
Be sure to read and understand the safety warnings before handling the printer.

7.1.1 Problem at installation and introduction

(1) Cannot perform ink initial filling
N° Possible cause
The front cover is open, or media hold
1
lever is up.
Are all four ink cartridges fully
2
inserted?
3 Is the waste fluid tank fully inserted?
(2) Ink does not come out after initial filling
N° Possible cause
The ink cartridge is cool and
1 frozen.
Head clogging.
The power has been switched
2
OFF during initial ink fill.
Normal printing cannot be
3
performed after initial filling.
(3) Cannot install plotter driver
N° Possible cause
1 Are plotters added?
Does the CD-ROM file
2
name contain "*.INF"?
Close the front cover, or lower the media
hold lever.
Fully insert all four ink cartridges.
Fully insert the waste fluid tank.
Leave the cartridge at room temperature for at
least 3 hours, and perform a head cleaning
several times.
Switch the power on again and continue initial
filling.
Perform cleaning several times, and check it
each time.
Remedy
Install the plotter driver again.
Correctly specify the CD-ROM or the drive which
contains the driver program, or folder, and install the
plotter driver again.
128
User's Guide DrafStation and Drafstation Pro
Remedy
Remedy
Chapter 7: Troubleshooting
Reference
"Handling and installing
media"
"Installing ink cartridges"
"Replacing waste fluid
tank"
Reference
"Head cleaning"
"Installing ink cartridges"
"Head cleaning"
Reference
"Installing, Uninstalling the
software."
"Installing, Uninstalling the
software."
AP-75730, Rev. 2.1, 19/01/2009