Upload Universal Extension Recordings; Receptionist Management - Epygi Quadro2x Administrator's Manual

Quadro Baseline
Entering the Permanent Call Back reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password
for the Quadro's extension that is used as login extension in Call Back settings. After entering the login successfully the PSTN callers should follow
the voice instructions for configuring a new entry or reconfiguring the existing entry in Authorized Phone database.
When the system accepts the settings, the corresponding entry will be logged to the Authorized Phones Database. The detected PSTN caller
address must correspond to the one applied by the caller, the FXO line must be available on the Quadro, there must be network connectivity and the
destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination
will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be reconnected to the Quadro's
Auto Attendant.
Non-Permanent Call Back configuration service allows the trusted caller to organize one-time Call Back to the defined PSTN destination. In this
situation, no entry will be logged to the Authorized Phones Database.
By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller is able to use
the *5 menu (see Feature Codes) to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.
The system will ask the caller to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension
in the Call Back settings. After successful login, the PSTN caller should follow the voice instructions for reconfiguring the existing entry in Authorized
Phone database.
The detected PSTN caller address must correspond to the one applied by the caller, the FXO line must be available on the Quadro, there must be
network connectivity and the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the
defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be
reconnected to the Quadro's Auto Attendant.

Upload Universal Extension Recordings

The Upload Universal Extension Recordings are to be defined by the Quadro administrator and will be present instead of the default voice
messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.
The following system messages can be uploaded from this page:
•
Hold Music – played to the held user
•
Voice Mail Regular Greeting – played when a caller reaches the extension's voice mailbox
•
Voice Mail Out-of-Office Greeting – played when a caller reaches the extension's voice mailbox if the Out-of-office greeting is enabled
•
Incoming call blocking - played when a blocked user calls the extension
•
Outgoing call blocking – played when the extension dials a blocked destination
The Upload Universal Extension Recordings page consists of
a table where the universal voice messages are listed.
An Upload functional link is present for each voice message
recording that is not uploaded in the table and it is used to
upload the custom system message. When a message is
uploaded, the Upload functional link is replaced by Download
and Remove functional links respectively. These are used to
download to the PC and to remove the uploaded system
message.
The Memory Allocation group includes a drop down list used
to specify the Percentage of System Memory for the universal
extension recordings. The maximum value in the drop down list
is equal to the maximum available space for voice messages on
Quadro.
Please Note: Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the
handset.

Receptionist Management

The receptionist feature on the Quadro offers a variety of services to manipulate with multiple calls, to keep the calls in the queue with the
perspective to be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.
Please Note: It is recommended to have the Snom360 IP phone for the receptionist in order to be able to use the services below.
The following services are available to the receptionist:
•
Call Queue
•
Extension Status
•
Call Interception
•
Voicemail Transfer
•
Multi-Company Receptionist
Quadro2x, Quadro2xi; SW Version 4.0.x
Quadro2x Manual II: Administrator's Guide – Administrator's Graphical User Interface
Fig. II-84: Upload Universal Extension Recordings page
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